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What a great facility. The customer service was by far the best I have ever received at a hotel. The room setup was great and very clean. The breakfast was also great and offered a big variety. No complaints!!!
The breakfast in the morning was top notch! Also there was a bbq area outside that was perfect place to grill and host my daughters hockey team for a team dinner.
The Hotel was nice, and the rooms were nicer. I enjoyed my stay. I took advantage of the market they had in the lobby and the complimentary breakfast. Parking was 15$ which sucked but I guess the breakfast pays for it so it was okay. Will definitely be back
I was asked if I wanted the room to be cleaned every day¡¡¡
For me, that is unvelievable.
Shutle to the airport was not available at the time I needed.
The location was clean and felt safe special staying with little kids, this was a works location for me and it was not far from the store or items we need to have cooked meals.
Staff was friendly and provided extra towels as needed
Close to restaurants, shopping, freeway. Nice, clean room with fully stocked kitchenette. Staff super friendly and helpful. Received a small goody bag with water and cookies at check in. Very thoughtful. Would stay again.
The hotel and staff were great our main issue was the uncomfortable beds. My husband described it perfectly, it felt like we were sleeping on stiff display bed from a department store. The sofa bed was in really rough shape, springs were falling off. The mattress itself couldn’t have been more an a few inches. My poor daughter hardly got any good rest. The layout of the room also made it difficult to move around when the sofa bed was open.
Verified traveler
Stayed 3 nights in Sep 2023
Response from TG on Oct 31, 2023
Thank you for the review. We are addressing your concerns with our service team.
10/10 Excellent
Bruno
Traveled with family and small children
Sep 18, 2023
Liked: Cleanliness, staff & service, amenities
Great place to stay ! Only comment is the couch bed is very old and no confort at all , the main ves no complaints. Please work on the couch beds.
Bruno
Stayed 2 nights in Sep 2023
Response from TG on Oct 31, 2023
Thank you for the review. We are addressing your concerns.
We've stayed at this hotel several times, and find it to be very convenient for our visits to San Jose. The room is comfortable, and has a very good shower. The one item needed for improvement is the bathroom lighting. It's way to dim!
We have stayed here many times and always found it very comfortable and clean. The staff is helpful and friendly. We will definitely stay here again!
William
Stayed 2 nights in Aug 2023
Response from TG on Aug 14, 2023
Thank you for staying with us! It's our pleasure to serve you
10/10 Excellent
Jessame
Aug 13, 2023
Liked: Cleanliness
Jessame
Stayed 1 night in Aug 2023
10/10 Excellent
Kathleen
Traveled with partner
Aug 11, 2023
Liked: Amenities
The breakfast included was awesome. It had a variety of foods from different ethnicities, and also standard eggs, sausages, toast (breads), and fruits. What a pleasant surprise.
The accommodation was spacious, clean, and everything worked in our room. A good value and I highly recommend it.
Kathleen
Stayed 2 nights in Aug 2023
Response from TG on Aug 11, 2023
We are so happy that you had a great stay! Thank you and come again soon.
It was an incredible days, i wish a had more vacay time to stay more days. Great syaff and helpful, the lady at the reception always helping with all my needs and questions
Sandra
Stayed 2 nights in Aug 2023
Response from TG on Aug 5, 2023
Glad you had a great stay. Thank you so much for sharing. Come again soon!