Restaurant

Reviews of Residence Inn by Marriott San Jose Airport

3 out of 5
Residence Inn by Marriott San Jose Airport
10 Skyport Drive, San Jose, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 504 out of 721 reviews" "
Rating 8 - Good. 163 out of 721 reviews" "
Rating 6 - Okay. 39 out of 721 reviews" "
Rating 4 - Poor. 5 out of 721 reviews" "
Rating 2 - Terrible. 10 out of 721 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 5 nights in Mar 2024

10/10 Excellent

Katrina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great facility. The customer service was by far the best I have ever received at a hotel. The room setup was great and very clean. The breakfast was also great and offered a big variety. No complaints!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast in the morning was top notch! Also there was a bbq area outside that was perfect place to grill and host my daughters hockey team for a team dinner.
Stayed 4 nights in Feb 2024

10/10 Excellent

Anthony

Great
Stayed 1 night in Feb 2024

10/10 Excellent

Bryanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nice, and the rooms were nicer. I enjoyed my stay. I took advantage of the market they had in the lobby and the complimentary breakfast. Parking was 15$ which sucked but I guess the breakfast pays for it so it was okay. Will definitely be back
Stayed 1 night in Jan 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Phonnary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were friendly
Stayed 3 nights in Jan 2024

10/10 Excellent

Jan Zyra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 2 nights in Jan 2024

10/10 Excellent

Babita

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great and friendly. A great place to get a nice, quiet night's rest.
Stayed 1 night in Jan 2024

10/10 Excellent

Laraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to airport and freeway.
Stayed 1 night in Jan 2024

10/10 Excellent

Jordan

Stayed 1 night in Jan 2024

10/10 Excellent

Marisol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, super close to airport
Stayed 1 night in Dec 2023

10/10 Excellent

Bonnie

Loved it
Stayed 1 night in Dec 2023

10/10 Excellent

Babita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Wally always greets with a polite smile. The breakfast crew was great. The room was nice and quiet to be able to rest peacefully.
Stayed 1 night in Dec 2023

8/10 Good

Andy

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

MARCELO

Liked: Cleanliness, property conditions & facilities
I was asked if I wanted the room to be cleaned every day¡¡¡ For me, that is unvelievable. Shutle to the airport was not available at the time I needed.
Stayed 1 night in Oct 2023

10/10 Excellent

Marcus

Stayed 3 nights in Oct 2023
Response from TG on Oct 31, 2023
Thank you for taking time to write a review!

10/10 Excellent

Alejandro

Stayed 1 night in Oct 2023
Response from TG on Oct 31, 2023
Thank you for taking time to write a review!

10/10 Excellent

RENTING

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from TG on Oct 31, 2023
Thank you for taking time to write a review!

10/10 Excellent

Volkhard

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was clean and felt safe special staying with little kids, this was a works location for me and it was not far from the store or items we need to have cooked meals. Staff was friendly and provided extra towels as needed
Stayed 3 nights in Oct 2023
Response from TG on Oct 31, 2023
Thank you for the review!

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, shopping, freeway. Nice, clean room with fully stocked kitchenette. Staff super friendly and helpful. Received a small goody bag with water and cookies at check in. Very thoughtful. Would stay again.
Stayed 1 night in Sep 2023
Response from TG on Oct 31, 2023
Thank you for the review!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from TG on Oct 31, 2023
Thank you for the review!

10/10 Excellent

Alexis

Stayed 1 night in Oct 2023
Response from TG on Oct 31, 2023
Thank you for the review!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from TG on Oct 8, 2023
Thank you so much for your review. Come again soon!

8/10 Good

Sylvia meza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TG on Oct 8, 2023
Thank you for your review!

8/10 Good

Christal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Couldn’t sleep
The hotel and staff were great our main issue was the uncomfortable beds. My husband described it perfectly, it felt like we were sleeping on stiff display bed from a department store. The sofa bed was in really rough shape, springs were falling off. The mattress itself couldn’t have been more an a few inches. My poor daughter hardly got any good rest. The layout of the room also made it difficult to move around when the sofa bed was open.
Stayed 3 nights in Sep 2023
Response from TG on Oct 31, 2023
Thank you for the review. We are addressing your concerns with our service team.

10/10 Excellent

Bruno

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great place to stay ! Only comment is the couch bed is very old and no confort at all , the main ves no complaints. Please work on the couch beds.
Stayed 2 nights in Sep 2023
Response from TG on Oct 31, 2023
Thank you for the review. We are addressing your concerns.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TG on Oct 31, 2023
Thank you for the review!

10/10 Excellent

Junghyung

Liked: Cleanliness, staff & service, property conditions & facilities
good service
Stayed 5 nights in Aug 2023
Response from TG on Oct 31, 2023
Thank you for the review!

10/10 Excellent

Sangeeta, Memphis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely maintained property
Stayed 2 nights in Sep 2023
Response from TG on Oct 31, 2023
Thank you for the review!

10/10 Excellent

Vincent

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from TG on Oct 31, 2023
Thank you for the review!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed at this hotel several times, and find it to be very convenient for our visits to San Jose. The room is comfortable, and has a very good shower. The one item needed for improvement is the bathroom lighting. It's way to dim!
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite, super quiet. Friendly staff, loved that it was dog friendly. Didn’t like the extra parking fee per day and the restaurant is lacking.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from tg on Aug 24, 2023
Thank you so much for your review!

2/10 Terrible

Jon

Stayed 2 nights in Aug 2023
Response from tg on Aug 24, 2023
Thank you for your review.

10/10 Excellent

William

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and always found it very comfortable and clean. The staff is helpful and friendly. We will definitely stay here again!
Stayed 2 nights in Aug 2023
Response from TG on Aug 14, 2023
Thank you for staying with us! It's our pleasure to serve you

10/10 Excellent

Jessame

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Kathleen

Traveled with partner
Liked: Amenities
The breakfast included was awesome. It had a variety of foods from different ethnicities, and also standard eggs, sausages, toast (breads), and fruits. What a pleasant surprise. The accommodation was spacious, clean, and everything worked in our room. A good value and I highly recommend it.
Stayed 2 nights in Aug 2023
Response from TG on Aug 11, 2023
We are so happy that you had a great stay! Thank you and come again soon.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from TG on Aug 9, 2023
Thank you for your review!

8/10 Good

Dean

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Housekeeping didn't clean the room for the entire stay.
Stayed 4 nights in Aug 2023
Response from TG on Aug 9, 2023
Thank you for your review. We are sharing your comments with our housekeeping leadership team for review.

8/10 Good

Phillip

Stayed 3 nights in Aug 2023
Response from tg on Aug 9, 2023
Thank you for your review!

2/10 Terrible

Benjamin

Stayed 1 night in Aug 2023

8/10 Good

Miao, Palo Alto

Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an incredible days, i wish a had more vacay time to stay more days. Great syaff and helpful, the lady at the reception always helping with all my needs and questions
Stayed 2 nights in Aug 2023
Response from TG on Aug 5, 2023
Glad you had a great stay. Thank you so much for sharing. Come again soon!

2/10 Terrible

anita

Stayed 2 nights in Jul 2023
Response from tg on Aug 24, 2023
Thank you for your review

8/10 Good

vuong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Omar M on Aug 3, 2023
Thanks for staying with us and we hope to have you again in the future!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Omar M on Aug 2, 2023
Hello William,Thank you for staying with us and we hope to see you again in the future!