Ratings based on 765 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maui, Hi

Nice hotel great staff kid friendly

Posted Sep 11, 2017
Unexpectedly awesome, will stay here again. Great room, great staff and hi tech features of the hotel. Easy location close to the airport and right in the middle of town.
Comment from Hotel Management
Sep 12, 2017 by Manager, Hotel Management
Dear flyingdad, Thank you for your kind review and for mentioning our convenient location! We want all our guests to have the same great stay you described and truly appreciate your comments regarding our associates along with the amenities we offer our guests. We hope to have the chance of welcoming you back on your future travels to our city. Thanks again for your feedback! Mark Kjeseth, Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Comfortable room. Very helpful staff. Great location
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
Thanks for staying at our hotel and for your gracious feedback! We were delighted to know how much liked your guest room and loved our team! Our associates do a wonderful job maintaining our facilities. We appreciate your kind review and hope you will be back to see us again soon. Thanks again! Mark Kjeseth Director of Operations
3 out of 5
Recommended
for Everyone
by A verified traveler from eureka,ca

Decent, safe place to stay

Posted Aug 23, 2017
Very clean, nice pool and workout room. Friendly counter staff. Starbucks downstairs very overpriced and lacks standard communication skills
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Dear Elyse, Thank you for your being our guest and for taking the time to provide feedback! We are glad to know you received excellent service from our team and had the chance to enjoy our facilities. Having said that, we do apologize for your disappointment with regards to our dining prices and with your encounter with some of our associates. We will be sure to share your feedback with our team as we continue to find ways of improving upon our services. Thanks again for your comments and we hope to welcome you back soon. Mark Kjeseth, Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in downtown San Jose

Posted Aug 22, 2017
Standard Marriott. Facilities are up to date and very clean. If you are driving, valet seems required. A little street noise if the room is facing market.
Comment from Hotel Management
Aug 22, 2017 by Manager, Hotel Management
Dear Patrick, Thank you for your feedback! We are glad to know that your stay, overall, was enjoyable and that you loved your accommodations! We do regret, however, that you encountered noise disturbances from the street. Please know our team is staffed 24/7 to remedy such issues as your satisfaction is important to us. Thank you again, and we hope to have the pleasure of welcoming you back on your future travels to our city. Brian Vahey Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale CA

Posted Aug 19, 2017
Cons: Dirty Windows
Room was comfortable. Good view of downtown. Staff was friendly.
Comment from Hotel Management
Aug 21, 2017 by Director of Operations, Hotel Management
We are so happy you chose the San Jose Marriott for your recent stay, and thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon! Mark Kjeseth Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Only con is the parking that's pretty much it. Everything was such a splendid stay. Also the vending machines are in and out.
Comment from Hotel Management
Jul 15, 2017 by Director of Operations, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your review. We're delighted you loved so many aspects of the hotel and, overall, you had a wonderful stay. We apologize for the parking and vending machine issues you experienced. Please know our associates are always happy to provide assistance. Your 100% satisfaction is our main priority. Thanks for being our guest. We hope to see you again soon. Mark Kjeseth Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Very nice and a great location. I would love to stay here again!
Comment from Hotel Management
Jul 6, 2017 by Director of Sales, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are so happy to see that you were pleased with the location of our property! We strive to provide a comfortable and relaxing stay for each guest, and we hope that we exceeded your expectations. Thank you again for being our guest, and we hope that you will choose us again on your next visit to our area! Laurie Munos Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from imperial valley

Very nice, clean and modern hotel

Posted Jun 26, 2017
The young lady that checked us in she was incredible good 😊 the valet parking help excellent 😎 Housekeeping wonderful 👌
Comment from Hotel Management
Jun 30, 2017 by Director of Sales, Hotel Management
Thank you for taking the time to post your comments regarding your recent stay at the San Jose Marriott. We're delighted to learn you were thoroughly spoiled by our team. We will be sure to share your fantastic compliments with the entire staff. We appreciate your review and look forward to having you as our guest again. Laurie Munos Director of Sales
1 out of 5
by A verified traveler from H

Toliot overflew and flooded the room.

Posted Jun 25, 2017
I was in the shower and the toilet overflow flooding the room. I had to wade through ankle deep water to get ready and run to an 8am meeting. I called the hotel GM "Mark" and left a detailed voicemail explaining the situation thinking he would call back and at least comp the room. No call back no nothing. I have over 200,000 Marriott rewards points and a black card. Super upsetting to say the least from a lifetime customer's perspective.... unreal.
Comment from Hotel Management
Jun 28, 2017 by Laurie Munos, Hotel Management
Dear Guest, We appreciate your loyalty to our hotels, and we regret failing to live up to your expectations. Our hotels are known for their meticulous attention to detail and outstanding service, and we apologize for falling short of this. Your comments will be shared with our team to ensure we focus on correcting and preventing such mistakes. We hope you will give us an opportunity in the future to regain your trust. Laurie Munos Director of Sales
4 out of 5
by Holly

Posted Jun 19, 2017 on Hotels
Loved the hotel, but disappointed by the lack of services- dinner only room service and no poolside service.
Comment from Hotel Management
Jul 15, 2017
Holly, Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide friendly, responsive service and we apologize that we fell short during your visit. We will definitely step up our game so we don't disappoint you again. If your travels bring you back to the area, we would love to host you. Mark Kjeseth Director of Operations