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Reviews of Sleep Inn Hotel Paseo Las Damas

3 out of 5
Sleep Inn Hotel Paseo Las Damas
Avenida 3 entre calles 9 y 11, Frente al Parque Morazan, San José, San Jose

Reviews

9.0

Wonderful

Rating 10 - Excellent. 533 out of 917 reviews" "
Rating 8 - Good. 289 out of 917 reviews" "
Rating 6 - Okay. 59 out of 917 reviews" "
Rating 4 - Poor. 10 out of 917 reviews" "
Rating 2 - Terrible. 26 out of 917 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roy

Liked: Cleanliness, property conditions & facilities
Sleep inn is always a safe selection if you are staying in downtown San Jose. The check-in was flawless and the room is large uncomfortable. The furnishings are somewhat dated and the whole place needs to be freshened up but it is definitely serviceable and convenient.
Stayed 1 night in Apr 2024
Response from Mariela R. on Apr 2, 2024
Good afternoon.Thank you for your visit.We appreciate his comment.Greetings.

10/10 Excellent

Louis

Excellent hotel
Stayed 2 nights in Mar 2024

8/10 Good

Coulter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the center of San Jose. Staff supper nice and helpful. Room Was clean and what the pictures showed. Would stay there again.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Graciela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well maintained and clean. Good location too.
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

I had a wonderful stay at Sleep Inn.. I had booked for 2 nights initially and booked again an extra 2 days. The hotel is clean and very well maintained, the staff at the reception were very helpful and attended any need I had and went above and beyond to assist. Breakfast was so tasty and delicious! This will be my go-to hotel when I visit Costa Rica and have already recommended it to my friends here in Toronto.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet. Great location.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

8/10 Good

Rambabu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Adnew

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel but Needs More Managerial Attention.
Do NOT Leave An Open Voucher With The Front Desk When You Check In. At this property ALWAYS pay your room 100% at check in, pay for any incidentals laundry etc. every day. Do NOT Charge Food from the restaurant to your room, they tried to charge me my last trip $1,035.oo Tip on a $20.oo food bill. Pay as you go, they have "issues" here on charges to your room. This trip was a mess again at check out because they left 2 open vouchers (room which I did not request I said charge that 100% at check in) and a $100.oo voucher for laundry, this messed them up...Never again will I leave an open voucher here when I check in. The first room I was assigned I checked everything when I entered and the AC did not work. I had to go down again and ask for a room change. One night they rented a conference room to a "religious group", and you could hear the screaming from that room everywhere in the hallways and loud. Good hotel but could use improvements in the front desk.
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Very clean room, bathroom, and common areas. Our first night in Costa Rica, and we found the staff very helpful and friendly, but there was some difficulties with the trsnslation several times. We were able to get our questions and requests satisfied, but we missed a tour, due to an inaccurate translation. Reasonably priced. Convenient to many sights. Breakfast good and included in the price of ou room. Magnolia restaurant was good food and not too pricey. We felt safe as the hotel has security fencing. We only went out during daylight. Although we are always vigilant as tourists in any major city, we did find San Jose safe to walk around in daylight. We were warned, that it's not safe to walk outside after dark. Uber and Didi are inexpensive ways to travel at night.
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Javier

Stayed 1 night in Jan 2024

2/10 Terrible

Cédrick

Disliked: Staff & service, property conditions & facilities
Had to pay for a guest in my room. I’ve never done that in all my freaking life. Such a scam for money. The staff didn’t understand. And wouldn’t give me a refund. Scandalous. The staff had a room in front of mine and were noisy My hairdryer didn’t work Some of my breakfast was really not good and wasn’t fresh
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars as I tried to contact the hotel by phone, text and email to arrange airport pickup but they never responded
Stayed 2 nights in Jan 2024

8/10 Good

Clifford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were comfortable. Staff very friendly, helpful and attentive. Nice secure parking. Felt very safe.
Stayed 1 night in Jan 2024

10/10 Excellent

Javier

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Karsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

kelly

I tried to cancel a d no one picked up the phone. I am also booked here Jan 9
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

ISAIAS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo excelente. Pero tienen que mejorar en las toallas
Stayed 1 night in Dec 2023

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to store our suitcases for the day prior to check in, and they checked us in at 8 am instead of the normal check in time of 2 pm (because they had a clean room available). It was such a nice treat! We were able to tour the city without our suitcases. Very nice hotel, a bit older but clean and in great condition. A short 15 minute walk to the best part of downtown. Felt very safe to walk there even at 9 pm. Would stay there again.
Stayed 1 night in Dec 2023

2/10 Terrible

kiran

Disliked: Cleanliness, staff & service, property conditions & facilities
It smells and stinks
Stayed 1 night in Dec 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Sunita

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Decent for a quick stay before flight
Stayed one night just as a night before our flight. The good- A/C, good security, attached to a restaurant so can get room service, away from the loud and crazy streets of San Jose. The bad- no water machine, airport shuttle was listed as a hotel amenity but the hotel charges a fee (we didn't know this)
Stayed 1 night in Dec 2023

6/10 Okay

Afshin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old hotel and noisy area. Although we asked a room not toward street we woke up 5am for noisy surrounding
Stayed 1 night in Dec 2023

10/10 Excellent

Louis

Stayed 10 nights in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Again "Most" Things Positive
Positive - Extremely Clean. Breakfast good though not a wide variety. Coffee, this trip was actually quite good. Special Thanks to: ANDREA in the restaurant, she is the best server ever. Also to PABLO in the front desk. Negative - Their restaurant is in the casino, but one hand does not know what the other hand knows. I had lunch which was about $25.oo charged to my room. I put an additional C1,500.oo (Colones, about $4.oo) as a tip. To my surprise I was being charged $1,500.oo USD on the tip because the cashier in the casino did not convert to Colones (brilliant)..A hassle having that removed. Advice: Pay for all meals in the casino restaurant in cash or in credit card, do not charge to your room. They said the could not print our final bill when we checked out at 2am, they said they would send by email. They never emailed it, I had to call long distance 6 times to get it sent to me.
Stayed 4 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice.
Stayed one night after coming back from Florida, USA.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean, comfortable hotel with a gated parking lot and friendly staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 7 nights in Oct 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 8 nights in Oct 2023

10/10 Excellent

Rudolph

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Don

Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short vacation.
I enjoyed my stay. Very nice experience.
Stayed 4 nights in Oct 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Sep 2023

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near museums and shopping, safe and quiet, very friendly staff good breakfast and great coffee
Stayed 2 nights in Sep 2023

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay after long day of travel
We booked this hotel knowing we would have been travelling for a full day and would need a nice spot to rest. The hotel was clean and comfortable and the staff was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and professional. Both hotels were very clean.
Stayed 2 nights in Sep 2023

8/10 Good

Noe, Arequipa

Traveled with family
Liked: Cleanliness, staff & service
Ok enough, good breakfast
Stayed 3 nights in Sep 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything is excellent, no complaints, all closed to the city walking distance
Stayed 2 nights in Sep 2023

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, calidad y precio
Stayed 2 nights in Aug 2023

10/10 Excellent

Janny

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not that many activities to do around the hotel!
Stayed 1 night in Aug 2023

10/10 Excellent

Marta

Stayed 3 nights in Aug 2023

10/10 Excellent

Somanadevi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness , friendly courteous and very helpful staff ( all). Felt like staying at home.
Stayed 4 nights in Jul 2023