Ratings based on 63 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from sask canada

Interesting location...

Posted Feb 18, 2017
The hotel security is top notch!! Staff friendly...breakfast was included..coffee was hot...scrambled eggs, etc. The room was one of the best that we stayed in...comfy bed...nice bathroom...fridge and safe. Street noise was a bother til midnight Ish. Overall very nice.
Comment from Hotel Management
Feb 20, 2017 by Front Desk, Hotel Management
Dear guest; Thank you for your kind comment about our hotel. We are happy to know that you had a great experience with us and that your stay was excellent. We look forward to your visit in our Hotel And Casino Taormina
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
A very nice hotel close to the heart of San Jose. A bit noisy, but that's to be expected given the location.
Comment from Hotel Management
Feb 8, 2017 by Front Desk, Hotel Management
Dear Guest; Thank you for your nice comment. We are happy to know that you enjoy your stay with us. We are located in Barrio Amon, wich is one of the best areas in San Jose. We wait for your visit again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Great place to stay, staff very friendly. Rooms very modern and clean.
Comment from Hotel Management
Feb 8, 2017 by Front Desk, Hotel Management
Dear Guest: Thank you for staying with us. We are very happy to know that you had a great stay in our hotel. Have a great Day!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Clean, comfortable rooms

Posted Nov 22, 2016
Cons: They just need to fix the air conditioning for the warm months. It wasn't a problem in November.
Location: Good location. I walked to the Teatro Nacional area without incident at 8pm on a weeknight, although they do recommend using a taxi at night.
I reserved a "Premium" room in mid-November. Although the air conditioning system is still being renovated, the weather wasn't hot so the rooms were perfectly comfortable at night. You can also open the windows, and the staff provided a very big, powerful table fan (abanico) with 3 power levels which worked perfectly (at the lowest level) to circulate the air. A small microfridge and a security box also came with the room. The security box in my original room wasn't working, so they moved me to the room right next door (with an identical layout, but even nicer furniture by the window, including a full sofa!). You digitally enter your own security code, and every time you open the box you can program a new code (or the same one) before locking it again. Room had nice big flat screen S*msung TV. The staff were superfriendly. You can exchange your dollars for colones, or vice versa, right at the hotel's casino (rate was $1 to 560 colones). You can get complimentary bottles of purified water there too. The included breakfast buffet was good: scrambled eggs (or omelets made to order), hashbrowns, bacon, fruit (usually pineapple, papaya, mango), coffee/tea, bread (there's a machine to toast it), sausage, etc. I would DEFINITELY stay there again. I took off half a point for the air conditioning and bad security box, b/c for me personally these things weren't a big issue (b/c of nice weather, and getting moved to a slightly nicer room).
Comment from Hotel Management
Dec 7, 2016 by Frontdesk Manager, Hotel Management
We would like to thank you for choosing to stay at the Taormina Hotel and Casino and are happy to hear that you enjoyed your stay with us. We look forward to seeing you again on your next visit. Pura Vida !
4 out of 5
by A verified traveler from Austin TX

Good location. AC did not work.

Posted Oct 25, 2016
Location: City and shopping mile is 5 minutes away.
AC did not work. Asked four times for a standup fan to get some air circulation. Never got one. Workers outside (inside) the duct smoked and smoke came into the room (non-smoker room). Great!
Comment from Hotel Management
Nov 9, 2016 by Pablo G , Hotel Management
Dear Guest, I am so sorry that your stay with us was less than satisfactory. My staff and I reviewed each of your comments and have taken appropriate action to reslove each issue. We greatly appreciate your feedback as it helps us to improve and provide a better experience.
3 out of 5
by A verified traveler from Alberta Canada

Staff were wonderful

Posted Oct 13, 2016
Pros: The staff
Cons: see above
Location: I don't think you should be advertising this as an airport hotel. It is a long long way from the airport.
This hotel is in a sketchy neighbourhood a loooonnng way from the airport. No air-conditioning which they didn't tell us until we were already there and had no alternative. The toilet wouldn't flush. The shampoo bottles have a metal twist cap which is impossible to open when your hands are wet. I want to specifically acknowledge the staff, they truly went above and beyond the call of duty.
Comment from Hotel Management
Nov 9, 2016 by Pablo G , Hotel Management
Dear Guest, I am so sorry that your stay with us was less than satisfactory. My staff and I reviewed each of your comments and have taken appropriate action to reslove each issue. We greatly appreciate your feedback as it helps us to improve and provide a better experience. Hope you will give us another chance to service you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from co

Posted Aug 10, 2016
Very great place overall. Staff is amazing. Casino is a great plus
Comment from Hotel Management
Nov 9, 2016 by Pablo G , Hotel Management
We would like to thank you for choosing to stay at the Taormina Hotel and Casino and we are very pleased that you enjoyed the property and the hospitality that our staff provided. We look forward to seeing you again on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston Texas

Newly remodeled with great location.

Posted Aug 3, 2016
Pros: Their casino was more personalized and their bar stayed open till 5 a.m. everyday.
Cons: The remodel on the remaining floors needs to be completed there was no A/C for the hotel rooms which made the stay during the day uncomfortable.
Location: The location of the hotel places it at walking distance to the center of town and lots of restaurants. Plenty of shopping is available close by also.
This was a very nice hotel and casino that has a great location close to the center of town. The location provided lots of nearby restaurants and plenty of shopping.
Comment from Hotel Management
Nov 9, 2016 by Pablo G , Hotel Management
We would like to thank you for choosing to stay at the Taormina Hotel and Casino and we are very pleased that you enjoyed the property and the hospitality that our staff provided. We look forward to seeing you again on your next visit.
3 out of 5
by A verified traveler from Seattle, WA

A cookie-cutter hotel

Posted Jul 18, 2016
While there was nothing wrong with the Taormina, there certainly was nothing to recommend it. The hotel staff roundly ignores you, unless they think you might want to look at their casino or sports bar. The rooms are homogenous, clean, adequate, but without any character. Don't wander around outside at night, it is not a safe neighborhood.
Comment from Hotel Management
Dec 7, 2016 by Frontdesk Manager, Hotel Management
Dear Guest, I am so sorry that your stay with us was less than satisfactory. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. We greatly appreciate your feedback as it helps us to improve and provide a better experience. Hope you will give us another chance to service you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel had great location for my needs.

Posted Jul 16, 2016
I was not informed that the air conditioning system was broken. Room very uncomfortable. Overall great hotel.
Comment from Hotel Management
Dec 7, 2016 by Frontdesk Manager, Hotel Management
Thank you for choosing to stay at the Taormina Hotel and Casino. In order to provide a first class property and experience to our guests, we had to replace the entire central air conditioning system in all the rooms. We are pleased to announce that this major project has been recently completed in the rooms on 2nd and 4th floor of our property and will soon be completed on the 3rd floor. We look forward to seeing you again so you can see the remodeling that has been done to the property.