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Overview of The Fairmont San Jose

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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, iron/ironing board
UNESCO Sustainable Property

The Fairmont San Jose

5 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationPlaza de Cesar Chavez1 min walk
    Popular LocationSan Jose Convention Center4 min walk
    Popular LocationSAP Center at San Jose17 min walk
    AirportSan Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)7 min drive

Choose dates to view prices

About this area

San Jose

Located in San Jose, The Fairmont San Jose is in the city center and near the airport. San Jose Museum of Art and The Tech Interactive are cultural highlights, and some of the area's popular attractions include Children's Discovery Museum and Happy Hollow Park and Zoo. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or Levi's Stadium. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Plaza de Cesar Chavez - 1 min walk
  • San Jose Museum of Art - 2 min walk
  • The Tech Interactive - 2 min walk
  • San Jose Convention Center - 4 min walk
  • SAP Center at San Jose - 17 min walk

Getting around

  • San Antonio Station - 3 min walk
  • San Jose Diridon Station - 16 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 7 min drive

Restaurants

  • The Grill on the Alley — 1 min walk
  • Morton's Steakhouse — 1 min walk
  • Mezcal — 3 min walk
  • Scott’s Seafood — 3 min walk
  • Il Fornaio — 3 min walk

About this property

The Fairmont San Jose

Luxury San Jose hotel in Downtown San Jose, walk to San Jose Convention Center
This smoke-free hotel features 3 restaurants, an outdoor pool, and 3 bars/lounges. Other amenities include a coffee shop/café, a sauna, and WiFi in public areas. All 808 rooms offer WiFi, premium bedding, and flat-screen TVs with cable channels. Guests will also find separate bathtubs and showers, free local calls, and hair dryers. Change of towels is available on request.
The Fairmont San Jose offers 808 accommodations with laptop-compatible safes and designer toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers and hair dryers.

This San Jose hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a sauna.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 13.95 per night)
  • Available in some public areas: WiFi (USD 13.95 per night)

Parking and transportation

  • Self parking on site (USD 20 per day)
  • Electric car charging station on site
  • Limo/town car service

Food and drink

  • 3 restaurants and 1 coffee shop/café
  • 3 bars/lounges

Things to do

  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms - 22

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from June 30 2020 to June 30 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Swimming pool
The property is closed between March 5 and July 10.
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a deposit of USD 75 per stay
Up to 70 lbs
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 13.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 13.95 per night (rates may vary)
  • Self parking fee: USD 20 per day
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 25.00 per day
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairmont Hotel San Jose
Fairmont San Jose
San Jose Fairmont
Fairmont San Jose Hotel
The Fairmont San Jose Hotel San Jose
The Fairmont San Jose Hotel
The Fairmont San Jose San Jose
The Fairmont San Jose Hotel San Jose

Frequently asked questions

4.1
Very Good
Rating 5 - Excellent. 558 out of 1057 reviews
5 - Excellent 53%
Rating 4 - Good. 271 out of 1057 reviews
4 - Good 26%
Rating 3 - Okay. 97 out of 1057 reviews
3 - Okay 9%
Rating 2 - Poor. 75 out of 1057 reviews
2 - Poor 7%
Rating 1 - Terrible. 56 out of 1057 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No services, no onsite food, no room service, no bell hops, very disappointed.
Stayed 1 night in Feb 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby restaurants to walk to. Hotel is clean with nice view overlooking the area.
Stayed 1 night in Feb 2021

1/5 Terrible

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Got a room for the weekend to celebrate my boyfriends birthday while being so close to downtown San Jose to enjoy outdoor dining. It was later in the night and we decided to order work DoorDash. We’re tracking the order on my phone and see that it’s approaching. My boyfriend goes downstairs to pick up our order leaving me in the room but what we didn’t expect is that the hotel would give our room number out to the delivery person and allow them to walk right up to our room. I’m alone in the room and I hear knocking at the door, I call out my boyfriends name and hear nothing back, and I hear knocking again and still getting no answer back. I start to really get scared because it’s late and no one should be knocking right now! My boyfriend comes back and we’re both confused on how the delivery guy knew which room to go to. We call the front desk and they tell us that security gave out our room number.... how is that even professional?!? They offered to change our room to another one on the same floor but I personally did not feel safe and we decided that we should leave. Luckily we were just staying locally so able to drive home after but not everyone is that luckily. Would not stay at the fairmont again knowing they just give room numbers out.
Stayed 2 nights in Feb 2021

2/5 Poor

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
0 amenities, was locked out of my room one time as well. Room appeared to be clean but if you looked closely it was a bit dirty.
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021