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Reviews of Surestay Hotel by Best Western San Jose Airport

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 72 out of 658 reviews" "
Rating 8 - Good. 152 out of 658 reviews" "
Rating 6 - Okay. 202 out of 658 reviews" "
Rating 4 - Poor. 126 out of 658 reviews" "
Rating 2 - Terrible. 106 out of 658 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Louie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Amazing
Stayed 1 night in Jan 2020
Response from Management team on Jan 31, 2020
Louie, we are thrilled you had an excellent stay at SureStay Hotel by Best Western San Jose Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next stay. Thank you, Management team

10/10 Excellent

Louie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was excellent service and experense !
Stayed 1 night in Jan 2020
Response from Management team on Jan 31, 2020
Louie, thank you for choosing SureStay Hotel by Best Western San Jose Airport and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future. Thank you, Management team

10/10 Excellent

JING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Management team on Dec 28, 2019
We are delighted you had an outstanding stay at SureStay Hotel by Best Western San Jose Airport and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Thank you, Management team

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy parking. Helpful front desk. But this place is an older facility. Air conditioner is loud, neighboring plumbing is loud, and outside noise are loud. Simply did not sleep well.
Stayed 1 night in Dec 2019
Response from Management team on Dec 13, 2019
Thank you for being our guest. We are sorry your sleep was disturbed due to the noise issues you encountered. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Meanwhile, your feedback has been discussed with our maintenance team, and they are making the necessary repairs. We hope you will return so we can provide you with the exceptional visit you deserve. Thank you, Management team

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities
Room was dirty. Heavy stains on carpet, walls chipped, dirty overall. Fights in parking lot at 11:44 p.m. and another one after 1 a.m. Very unsafe feeling. Overall, horrible experience!
Stayed 1 night in Dec 2019
Response from Management team on Dec 12, 2019
Thank you for being our guest. We are sorry for the cleanliness issues you encountered during your visit and for the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We also regret the inconvenience you had due to the other guests’ on the property. We value your business and hope you will give us another occasion to exceed your expectations during a future visit. Thank you, Management team

8/10 Good

Jose, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to when i want to get away with the girlfriend. So we can be completely alone.
Stayed 1 night in Nov 2019
Response from Management team on Dec 1, 2019
Jose, thank you for making the SureStay Hotel by Best Western San Jose Airport your home away from home. We are thrilled to read you and your girlfriend had an amazing stay and that you loved all aspects of our hotel. We look forward to welcoming you back. Thank you, Management team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite is very nice, private and spacious. Great for larger crowds
Stayed 1 night in Nov 2019
Response from Management team on Nov 24, 2019
Thank you for choosing SureStay Hotel by Best Western San Jose Airport and for sharing your experience with fellow travelers. We are delighted you liked our spacious and well-appointed suites. We think having the extra space makes a stay with us feel more like home. Thank you again for your kind words, and we look forward to your next visit. Thank you, Management team

8/10 Good

Joe, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel i choose to stay at whenever i need to get away with my girl-friend.
Stayed 1 night in Nov 2019
Response from Management team on Nov 22, 2019
Joe, thank you for returning to the SureStay Hotel by Best Western San Jose Airport for your stay. The best compliment a guest can give is to return to a hotel that they love and to share their experience with others. We continually strive to provide our guests with the most memorable experience, and your comments show that we are meeting that goal. We appreciate your feedback and look forward to welcoming you back again soon. Thank you, Management team

6/10 Okay

Jeffery

Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Doors don’t lock securely. Rooms were dirty. Walls were stained. You can hear everything from other rooms.
Stayed 1 night in Nov 2019
Response from Management team on Nov 14, 2019
Thank you for being our guest. We are sorry for the difficulties you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and maintenance teams to ensure we redouble our efforts towards providing our guests with a clean and comfortable accommodation they deserve. We also wish we had the opportunity to address the noise issues while you were here. We hope you consider a return visit so we can make a much better impression. Thank you, Management team

2/10 Terrible

RThotel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk individual was incredibly kind. But the room itself was a disaster- dead spiders on the wall, long black hairs in my bed and the shower, it was a non-smoking room but smelled strongly of smoke. I had to check under the bed to ensure nothing was disgusting under there, I was greeted with trash and socks. I would not stay here again, regardless of how cheap it is. I spent $300 for a weeknight- should have slept in the car.
Stayed 1 night in Nov 2019
Response from Management team on Nov 14, 2019
Thank you for sharing your feedback. We are sorry your room was not in a spotless condition upon your arrival and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to ensure oversights such as these do not happen again. We are also working with our pest control provider to ensure procedures are being followed to prevent such issues in the future. We hope to have a future opportunity to restore your confidence in us. Thank you, Management team

2/10 Terrible

Jim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just DON'T!!
I encourage you to check the yelp reviews! This place was a D U M P! Still waiting on the "manager" to call me back! Do yourself a favor and don't stay here. It's not safe, it's dirty and the Front Desk Rep that we encountered had terrible customer service skills.
Stayed 1 night in Nov 2019
Response from Management team on Nov 8, 2019
Jim, thank you for being our guest. We are sorry for the service issues you encountered during your visit and regret the inconvenience it caused. Your feedback has been discussed with our entire team to make sure we are more diligent in our efforts moving forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Thank you, Management team

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
Worst place I ever stayed at. No internet, told manager I was on business and couldn’t stay without internet but they refused to refund my unused days. Thank goodness for Hotel.com staff. They reimbursed me on their own.
Stayed 4 nights in Sep 2019
Response from Management team on Nov 27, 2019
Thank you for taking the time to post a review of your stay. We sincerely apologize for the problem you encountered with the internet connectivity in your room. We have followed up with our engineering team to address this issue. We hope you will give us another chance to prove ourselves on a future visit. Thank you, Management team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Management team on Oct 18, 2019
Thank you for rating your nice experience at SureStay Hotel by Best Western San Jose Airport. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Thank you, Management team

10/10 Excellent

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy quite rooms were perfect size staff very helpful
Stayed 7 nights in Oct 2019
Response from Management team on Oct 16, 2019
Thank you for the glowing review of the SureStay Hotel by Best Western San Jose Airport. We are delighted to know you loved your spacious as well as quite accommodations and that you were impressed with our courteous associates. It was a pleasure hosting you, and we look forward to welcoming you back soon. Thank you, Management team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained. It is not luxury, but at this price I didn't expect luxury. It is clean in a good location.
Stayed 3 nights in Sep 2019
Response from Management team on Sep 24, 2019
Thank you for the excellent review of your time at the SureStay Hotel by Best Western San Jose Airport. We are delighted you were impressed with our well-maintained property, and that we met your expectations at a good price. We are also happy that our location was ideal for your needs. It is a pleasure knowing you enjoyed your visit, and we look forward to welcoming you back for another outstanding experience! Thank you, Management team

2/10 Terrible

Humberto

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel and expensive for the area found a cockroach on the bath tub call front desk and just said I CAN GO KILL IT or put you on a Smoking room not worth the money
Stayed 1 night in Sep 2019
Response from Management team on Sep 21, 2019
Humberto, thank you for being our guest. Please accept our apologies for not meeting your expectations with the value we offer and for the inconvenience you had with your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We hope you will give us another chance so that we can provide you with much better hospitality. Thank you, Management team

8/10 Good

Kim, Fresno Ca

Traveled with partner
Liked: Cleanliness, staff & service
Walls were thin you could hear everything from room to room.
Stayed 1 night in Sep 2019
Response from Management team on Sep 12, 2019
Kim, thank you for being our guest at the SureStay Hotel by Best Western San Jose Airport. From your rating, it seems that we met most of your expectations and that overall you had a pleasant time with us. However, we regret the noise disruptions you experienced while you were here. We appreciate your constructive feedback as it helps us to focus our efforts in areas that need improvement. It was a pleasure having you, and we hope to see you again very soon. Thank you, Management team

10/10 Excellent

phayab

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to check in, rooms very clean and amenities in the rooms new like 4 Star hotel. Parking area super clean and Safe. I’m stay this hotel again thank.
Stayed 3 nights in Aug 2019
Response from Management team on Sep 11, 2019
Phayab, it was our pleasure accommodating you at SureStay Hotel by Best Western San Jose Airport. We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us. Thank you, Management team

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
dennys in the parking lot. The motel is only a few minutes from the SAP Center.
Stayed 1 night in Sep 2019
Response from Management team on Sep 10, 2019
Thank you for the review of your time at the SureStay Hotel by Best Western San Jose Airport. We appreciate you pointing out our convenient location. It is a pleasure knowing you enjoyed your visit, and we look forward to welcoming you back for another outstanding experience! Thank you, Management team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay if you're Single, A Couple, Family or a Group
We have stayed here previously. And would stay again as well as recommend it to others. Overall it is a very nice Motel. The have Security Cameras in the Parking Lots. The Motel has good lighting at night. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right across from the Office. Wifi works good. The Tv signal can be a a weak on some channels but it's Direct Tv Issue not the Tv. There's a Fridge, Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. Within walking there's several Restaurants. If you want something fun to do there's a Bowling Alley close by, as well as a couple Casinos less then a me from the Motel.
Stayed 8 nights in Aug 2019
Response from Management team on Aug 22, 2019
Thank you for returning to SureStay Hotel by Best Western San Jose Airport and for recommending us to fellow travelers. We are happy you enjoyed our clean, comfortable accommodations and took advantage of the in-room amenities to the fullest. It is also a delight to know you were impressed with our courteous associates and that our convenient location was perfect for your plans. We look forward to welcoming you back for another outstanding experience! Thank you, Management team

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from General Manager on Aug 12, 2019
Thomas, thank you for your nice rating of SureStay Hotel by Best Western San Jose Airport. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Danny Ahir, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from General Manager on Aug 1, 2019
Thank you for your nice rating and letting us know that your stay at SureStay Hotel by Best Western San Jose Airport was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Danny Ahir, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from General Manager on Jul 30, 2019
Thank you so much for the perfect rating of SureStay Hotel by Best Western San Jose Airport. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Danny Ahir, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from General Manager on Jul 29, 2019
Thank you for your terrific rating of SureStay Hotel by Best Western San Jose Airport. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Danny Ahir, General Manager

8/10 Good

Stian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from General Manager on Jul 29, 2019
Stian, we are delighted you had a great stay at SureStay Hotel by Best Western San Jose Airport. Thank you for the nice rating, and we look forward to hosting you again soon. Danny Ahir, General Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This was the dirtiest hotel room I have ever stayed in. There was a dark brown substance on the door jam to the bathroom - pudding? feces? Another wall also appeared to have something splattered all over it. The toilet water kept running unless you jiggled the handle just so. The air conditioner made a loud noise every time it turned on. So I ended up not sleeping at all and starting off my trip super tired. A waste of money - I would have been better off leaving super early from home.
Stayed 1 night in Jul 2019
Response from General Manager on Jul 26, 2019
Thank you for taking the time to share your experience with us. We are extremely sorry for the issue you had with the cleanliness of your room and with the noise of the air conditioner. Your feedback has been shared with our Executive Housekeeper as well as the maintenance team, and steps are being taken to ensure that this does not happen again. We would like to regain your trust and hope to serve you again in the future. Danny Ahir, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from General Manager on Jul 25, 2019
We appreciate your gracious rating about your stay at the SureStay Hotel by Best Western San Jose Airport. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Danny Ahir, General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Friending front desk good location B
Stayed 1 night in Jul 2019
Response from General Manager on Jul 21, 2019
Thank you for the glowing review of SureStay Hotel by Best Western San Jose Airport. We are glad you loved our convenient location and that our front desk team provided you with exceptional service. We enjoyed hosting you, and we hope to see you soon again. Danny Ahir, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, Safe, Comfortable Motel
Overall it is a very nice Motel. It has Cameras in the Parking Areas. The Parking Areas are well lite. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right next to the Office. The fridge in our room works but not very good. There is a Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. We would stay here again & would recommend others to stay here.
Stayed 2 nights in Jul 2019
Response from General Manager on Jul 21, 2019
Thank you for sharing your experience at the SureStay Hotel by Best Western San Jose Airport and taking time to highlight some of the key features of our property. It is always rewarding to know when a guest loves our hotel as much as we do! We are glad you enjoyed your visit and that we met all of your expectations. We appreciate your positive feedback as well as your recommendation, and we are eagerly waiting to welcome you back soon. Danny Ahir, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from General Manager on Jul 13, 2019
We are glad you enjoyed your time at SureStay Hotel by Best Western San Jose Airport. Thank you for your fantastic rating, and we look forward to your next visit. Danny Ahir, General Manager

4/10 Poor

Kang

Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from General Manager on Jun 22, 2019
Kang, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Danny Ahir, General Manager

8/10 Good

Galina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good , we were enjoying staying here., but most of all thank you Expedia staff for helping me to book the room! They were very very helpful, professional and polite👍
Stayed 1 night in Jun 2019
Response from General Manager on Jun 21, 2019
Galina, thank you for your review of the SureStay Hotel by Best Western San Jose Airport. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Danny Ahir, General Manager

8/10 Good

Rishi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay in San Jose. The staff is very accommodating. There's a 7-Eleven and a Denny's nearby. Overall, a good experience.
Stayed 1 night in May 2019
Response from General Manager on May 21, 2019
Rishi, thank you for the excellent review of your time at the SureStay Hotel by Best Western San Jose Airport. We appreciate you pointing out our convenient location near Denny's and 7-Eleven, and also for recognizing our all-star staff. It is a pleasure to know you had an overall good stay with us, and we look forward to welcoming you back for another outstanding experience. Danny Ahir General Manager

4/10 Poor

Verified traveler

Stayed 3 nights in May 2019
Response from General Manager on May 19, 2019
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Danny Ahir, General Manager

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Could use a freshening up in the corners and trim of the rooms. Continental beeakfast was a disappointment.
Stayed 1 night in May 2019
Response from General Manager on May 16, 2019
Thank you for sharing your experience at our hotel. We apologize for the disappointment you had with our breakfast. Your comments will be shared with our team to take corrective actions. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Danny Ahir, General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is quite good, close to the air port, very close to the light rail. The facility is also good.
Stayed 5 nights in May 2019
Response from General Manager on May 15, 2019
Thank you for your review of the SureStay Hotel by Best Western San Jose Airport. We are glad you liked our convenient location with proximity to the airport and various exciting venues. It was our pleasure hosting you, and we look forward to welcoming you again Danny Ahir, General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2019
Response from General Manager on May 8, 2019
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Danny Ahir, General Manager

6/10 Okay

Verified traveler

Disliked: Room comfort
Bedding was terrible noise level was loud
Stayed 1 night in Apr 2019
Response from General Manager on Apr 5, 2019
Thank you for staying at our hotel. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bed uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Danny Ahir General Manager

4/10 Poor

Noah

Disliked: Cleanliness, property conditions & facilities, room comfort
Low meh
This place is not nice, which is fine for staying near an airport as cheaply as possible. It seems like it should be cheaper, for what you get.
Stayed 1 night in Feb 2019
Response from General Manager on Mar 27, 2019
Dear Noah, Thank you for choosing our hotel for your recent stay. We are sorry to read that you were disappointed with the cost of your stay. Our pricing is competitive with other hotels in the area, and many guests see us as a good value due to our free parking, complimentary breakfast and convenient location. We thank you for taking the time to give us your feedback, and we look forward to having you as our guest again soon. Danny Ahir General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
I book the rooms for my employees. They were disgusted on the condition of this property and said the rooms were filthy.
Stayed 1 night in Mar 2019
Response from General Manager on Mar 22, 2019
Dear Valued Guest, Thank you for your business and for sharing the detailed evaluation of your recent experience. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements to our facilities. You are a valued guest, and we hope you will give us another opportunity to prove we can do better. Danny Ahir General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from General Manager on Mar 17, 2019
John, thank you for sharing the wonderful rating about your experience at SureStay Hotel by Best Western San Jose Airport. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Danny Ahir, General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good local work stay
I stay here for work, which works just fine for me. It was clean and comfortable, and reasonable for the area. It's simple breakfast, no protein - and not restaurant style. The TV provides lots of channels to fill the evening.
Stayed 3 nights in Mar 2019
Response from General Manager on Mar 13, 2019
John, thank you for reviewing the SureStay Hotel by Best Western San Jose Airport. We are happy to know our location worked well for your needs and that you were impressed with our affordable prices. We have taken note of your feedback and hope to welcome you back soon. Danny Ahir, General Manager

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable. The shower head is a little low, but I was able to work around it. The breakfast was pretty basic, but Denny's is right next door.
Stayed 3 nights in Mar 2019
Response from General Manager on Mar 13, 2019
Thank you for being our guest at the SureStay Hotel by Best Western San Jose Airport. We are glad overall you had a pleasant stay and that you were impressed with our well-appointed room. We value your feedback and hope you will choose us again the next time you are in the area. Danny Ahir, General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very nice and helpful staff bed cover had some pretty bad stains dog barking woke me up several times internet service was pretty spotty
Stayed 1 night in Feb 2019
Response from General Manager on Mar 3, 2019
Thank you for being our guest. We are glad you liked our courteous service and that you had an overall nice stay. However, we are sorry for the issues you had with the noise and with the cleanliness of your room. Your feedback has been shared with the housekeeping team so that they can be more diligent about their work. We hope to have the pleasure of hosting you again soon. Danny Ahir General Manager

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When I open the toilet lid, I saw the drops of pee on the seat. I saw someone's hairs in the bathroom. Obviously, they don't clean it well. The walls are so thin. I can hear every movement of my neighbors. I heard some sort of noise which I couldn't tell where it came from, but that made me a hard time to sleep. There was a room AC, but there is no termo control in the room. It was terrible and won't come back again for sure.
Stayed 1 night in Feb 2019
Response from General Manager on Feb 16, 2019
Thank you for taking the time to post a review of your recent visit. We are very sorry you experienced some housekeeping issues during your stay. We missed some essential steps in our inspection procedures, and we have addressed this with our team. We hope you will consider giving us a second chance the next time you are in the area. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Thank you again, and we wish you all the best with your travels. Danny Ahir General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019
Response from General Manager on Apr 4, 2019
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at SureStay Hotel by Best Western San Jose Airport, I invite you to come back and stay with us again when in the area. Danny Ahir, General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from General Manager on Mar 31, 2019
Dear Guest, Thank you for choosing to stay with us and sharing your honest feedback. We apologize for not meeting your expectations. We have shared your rating with our management team to ensure we continue to improve and provide the best experience possible for our guests. We hope you will consider a return visit so we can provide you with the hospitality you deserve and should always expect from us. Danny Ahir General Manager

8/10 Good

Eric

Liked: Property conditions & facilities
the place has been renovated and in a decent shape. Good location and fair price
Stayed 3 nights in Jan 2019
Response from General Manager on Jan 19, 2019
Eric, thank you for your excellent feedback regarding your time at the SureStay Hotel by Best Western San Jose Airport. We appreciate you letting fellow travelers know how much you enjoyed your visit. Thank you again for mentioning our newly remodeled hotel - it is great to know our guests love our new look! It was a pleasure having you, and we look forward to seeing you again very soon. Danny Ahir, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a good clean and friendly place to stay. rooms are nice and big with tub and shower and the beds are comfortable and clean. all in all I've stayed there twice and will do so again.
Stayed 1 night in Dec 2018
Response from General Manager on Dec 16, 2018
Thank you for returning to the SureStay Hotel by Best Western San Jose Airport. We are delighted to read your well-appointed room provided you with all the comforts you expected and that you also liked our spotless property. We hope you will choose us again so we can impress you on your next trip as well. Danny Ahir, General Manager