Ratings based on 591 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Nice hotel

Posted Apr 27, 2017
Over all, our stay was good. The bed was a little to hard for my taste. And the Wi-Fi was not strong enough in my room. This caused my data use to cost me extra $$. I would suggest they made sure Wi-Fi will be fully available on every room and not just the rooms near the access points. The food was great, and the customer service was very good.
5 out of 5
Recommended
for Everyone
by A verified traveler from sjo

Posted Apr 12, 2017
Great servicie staff very caring about details i was looking to hace un my room
Comment from Hotel Management
Apr 17, 2017 by Juan Villalobos/Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersy

Soothing atmosphere

Posted Mar 27, 2017
The lobby and restaurant/bar areas are very comfortable and relaxing. The beds very nice, we all slept deeply. All of the staff were very helpful and friendly.
Comment from Hotel Management
Mar 30, 2017 by Juan Villalobos/Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Mar 20, 2017
A very nice hotel in a very good location with a good price.
Comment from Hotel Management
Mar 21, 2017 by Juan Villalobos/Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Managua

Excellent location for Escazu

Posted Mar 8, 2017
Pros: Clean. Modern. Good location. Facilities (pool)
Cons: Breakfast. Gone downhill over time. Used to have better quality hot food especially egg selections. For those of us who don't eat pork doesn't help.
Location: Within walking distance of Tony Romas and TGIF. Close by to Multiplaza mall, Nova Cinema (IMAX), Escazu neighbourhood.
This is my 4th or 5th visit to this hotel. Always a good experience overall.
Comment from Hotel Management
Mar 10, 2017 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
3 out of 5
by A verified traveler from pennsylvania

close to mall and restaurants

Posted Mar 1, 2017
Staff was reluctantly helpful . They holding my deposit $100 after three business days of checking out . Restaurant , expensive . Breakfast was ok . Could have been a better service for that price
Comment from Hotel Management
Mar 2, 2017 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
The carpet in the room needed cleaning. The cleaner would take our towels and face clothes and would only replace with 3 or though there were 4 people in the room
Comment from Hotel Management
Feb 20, 2017 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Nice hotel, fairly new

Posted Feb 8, 2017
It's a nice hotel, fairly new, free shuttle to near by malls, which is better because there's a toll in the middle so you can go and save money on tolls. My room's peep hole was damaged, but overall, the room was fine. Hotel staff was not very friendly, including reception and restaurant. They didn't even said "good morning" Included breakfast is nice, typical costarican breakfast along with other things, like breads, cereal, bagels, etc.
Comment from Hotel Management
Feb 9, 2017 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear guest Thank you for taking the time to share your feedback. We apologize you were not satisfied with the service of the staff from restaurant and front desk during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cozy hotel bad food

Posted Feb 7, 2017
Staff were very nice to me, it's quite a busy hotel so it's very refreshing when staff are still able to keep up their good humor. Room was very spacious, nice shower, and the bed was REALLY comfortable and nice to sleep in. I ordered room service and I found it to be quite expensive and the quality was low (pizza had no flavor at all, just very salty), breakfast food was kind of meh. The minibar was empty but I don't find that to be a big deal. Overall it was a very nice hotel where I had an amazing night's sleep.
Comment from Hotel Management
Feb 7, 2017 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
3 out of 5
by A verified traveler from quepos

too much money for what you get

Posted Feb 2, 2017
Pros: location
Cons: no
Location: no
ac was super load, small bathroom and it was not clear enough, I think they charge to much for what they offer
Comment from Hotel Management
Feb 7, 2017 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.