Ratings based on 209 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Managua, Nicaragua

Great hotel and location!

Posted Jan 19, 2017
Pros: I loved this hotel! The price was perfect, breakfast buffet included... the rooms were very clean and comfortable. There was an Indoor pool and jacuzz
Location: It is located in the highway close to the mall and Escazu, walking distance to a coffee shop and EPA hardware store.
I had a great experience, the hotel is very clean and comfortable, has an indoor pool and jacuzzi, a gym, a great, full complete breakfast buffet. It is close to the mall and Escazu... I will definately stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, canada

Did justice to the reviews

Posted Dec 19, 2016
Clean hotel, good gym, lovely pool and hot tub, across from a Walmart and a good breakfast.
Comment from Hotel Management
Dec 23, 2016 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Nice Hotel / Bad experience

Posted Nov 24, 2016
This time I had a bad experience. My room was not cleaned because I put the Do Not Disturb sign while I had breakfast for one hour and that was enought for them to not clean my room. When I complained they just sent clean towells and thats it. The Jacuzzy was cold as ice, they turned on and after one hour It never heated.
Comment from Hotel Management
Nov 28, 2016 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Francisco Greetings from Wyndham Garden, San Jose Escazu. Thank you for your valuable feedback at TripAdvisor. Thanks for taking the time to let us know how you feel. We are very sorry that we did not fulfill your expectations and we hope we get to see you again and recovering the confidence in our property.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 17, 2016
Nice Clean Room, good food and location. Hotel Staff very nice, and shuttle service free is a good plus, as taxis are so expensive.
Comment from Hotel Management
Nov 20, 2016 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
2 out of 5
by A verified traveler from liberia

Air condition had a drip all night

Posted Nov 6, 2016
Pros: Breakfast was ok and very friendly staff
Cons: Air conditioner was making noise and kept us awake
Location: Good shopping malls close by and restaurants. Hotel provides a shuttle regularly to these which is nice
The rooms are comfortable and staff are friendly. There is a shuttle to several locations for shopping and restaurants which is handy. The air conditioner was making a loud noise and kept us awake at night which spoiled our stay. Nice room size
Comment from Hotel Management
Nov 6, 2016 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent value for San Jose

Posted Oct 31, 2016
Pros: Professionalism
Cons: Staff should be able to speak English as they get so many Americans coming through their doors
Location: The hotel was located in Escarzu and upscale neighborhood. Shuttles to the Multi-plaza was nice and movie theatre was there as well.
Hotel stay was great staff very professional and accommodating We had dental work done and had to have our food pureed and chef made it happen Shuttle to local areas was free and that was a great help. SAP on TV remote can convert TV show from Spanish to English if the show is not in Spanish alone.
Comment from Hotel Management
Oct 31, 2016 by Juan Villalobos, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Rooms clean and comfortable

Posted Oct 30, 2016
Pros: Good buffet breakfast. Overall cleanliness. Easy access from the highway.
Cons: The location
Location: Very few things to do nearby on foot. Now the hotel shuttle can drive you downtown and to various activiies
They first assigned us a room with the window opening on a wall, making it dark all day long. After 1 night we requested to change and be moved to a more lighted room. They did it.
Comment from Hotel Management
Oct 31, 2016 by Juan Villalobos, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from PR

VERY NICE HOTEL

Posted Oct 27, 2016
Pros: I LIKE The facilities, staff and cleanness ARE GOOD. Also the breakfast is excellent and yummy.
Cons: I didn't like that they charge us a fee extra for our son stay for he had at the time 15 years old and they say that he was not consider a child by them even do expedia explain before our reservation that he had 15 and we show our booking to them. This was surprise charge to us but even do our stay was comfortable and good/. I will recommend them again but stating this particular charge so everyone be clear and not surprise.
Location: Near there is a Walmart, movie theater and excellent food places.
Comment from Hotel Management
Oct 28, 2016 by Juan Villalobos, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Place to stay

Posted Oct 25, 2016
Pros: Easy access thru highway and city streets. Very clean and comfortable.
Cons: When there is a event on the hotel it is difficult to park but it only happend one night of our stay, when we came back later at night there was space to park.
Location: There are many restaurants nearby and super markets. There is a mall nearby.
Comment from Hotel Management
Oct 27, 2016 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay,quiet and close to everything

Posted Oct 24, 2016
Pros: Is close to Multiplaza & downtown
Location: Shopping Close to downtown San Jose
Housekeeping girls were really kind and did a great job.
Comment from Hotel Management
Oct 25, 2016 by Juan Villalobos Moraga | Front Desk Manager, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay