Ratings based on 1,225 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Nice hotel for connection to airport

Posted Jun 25, 2017
Pros: Proximity to airport
Cons: Shuttle to mall nearby would be great
Location: Nothing to do
Stayed for a night only ... Could return our rental car here high was very convenient
Comment from Hotel Management
Jun 26, 2017 by Silvia, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! It is our goal to provide our very best to each and every guest. Best regards!
3 out of 5
by A verified traveler from Pennsylvania

close to airport

Posted Jun 22, 2017
Pros: The lobby was pretty and fairly close to the airport.
Cons: the rooms need some renovation.
Location: Only stayed 1 night but it seems to be pretty close to everything in the city.
Needed a room for 1 night to catch an early flight. I was skeptical because the last few reviews I read weren't very good but Expedia had it as a VIP so I figured it couldn't be that bad. The lobby was gorgeous but the rooms are very very old. The carpets were stained and the beds were lumpy. We needed a crib which they delivered quickly even at 9:00 at night but it looked like it came straight from the Adams Family, and a little rickety but it got the job done. My husband was starved so we ordered room service that took 25 min for the most disgusting pizza I've ever had and it was $16.00. The bell hop was very very nice and extremely helpful with all of our bags. We had the breakfast buffet the next morning at $15 a person IS NOT WORTH IT! Take my advice and walk across the street to McDonalds. The staff was very rude as well at breakfast. Overall it worked for 1 night but definitely wouldn't stay more then that.
3 out of 5
by A verified traveler

Unless you have to!

Posted Jun 2, 2017
I keep it short! The food was ok! The staff was great! The hotel is old and has bugs! The hallways are opened to the outside so a bird and lizard was found in the hallway! The carpet smells like mildew. The rooms are old and dated. The bathroom was discussing!!! The only thing that was redone in the hotel was the lobby witch looks nice but once you get passed that, forget it! You can hear everything in the hallway and in your neighborhoods room. Side note the Hard Rock is across the parking lot and their food is no better for being a chain restaurant! Needless to say we were extremely disappointed. Sorry no pictures of the bathroom and that was the worst part! You're better off taking a bath in the pool with the chlorine water! Good luck!
Comment from Hotel Management
Jun 6, 2017 by Silvia, Hotel Management
Dear guest, I apologize for your unpleasant stay and any inconvenience we may have caused you. We regret the experience you went through during your stay. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted May 31, 2017
Some rooms don't have elevador, if you are traveling with a lot of luggage this is a big problem.
Comment from Hotel Management
May 31, 2017 by Silvia, Hotel Management
Dear guest, Thank you for your review and for choosing our property to stay in San Jose.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Staff

Posted May 17, 2017
the a/c in our room didn't work very well. we contacted the from desk and they sent some up and since it couldn't be fixed, they moved us and upgraded our room and were great to work with.
Comment from Hotel Management
May 17, 2017 by Silvia, Hotel Management
Dear guest, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Redmond OR

Great place and close to the airport

Posted May 14, 2017
Staff and hotel are great we lived our stay there. Comfortable beds! Stayed there when we arrived and again the night before we left Costa Rica ... close to airport
Comment from Hotel Management
May 17, 2017 by Silvia, Hotel Management
Dear Sonya, Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! Best regards,
3 out of 5
by A verified traveler from Oklahoma, US

Nice but not worth the price.

Posted May 7, 2017
Pros: The staff was very friendly and always seemed to want to help.
Cons: A maintenance budget would be great. As the property could be first rate if some money was spent in the upkeep.
Location: Hard Rock, souvenir shop, local shopping mall.
I was expecting a Wyndham like I would visit in the states. This one seemed pretty old and not kept up very well. I mean it was clean but not maintained very well. For example the ice machines where missing from the wing of the hotel I was in. Mold in the bathrooms. Paint chipping the in hall ways. I would advise finding a new property in Costa Rica when looking for a hotel.
Comment from Hotel Management
May 10, 2017 by Silvia, Hotel Management
Dear James, Please accept my personal apologies for the inconvenience you experienced in the hotel. We appreciate your bringing your concern to our attention. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

close to highway

Posted May 6, 2017
Close to highway and the Hard Rock is right next to this hotel...the room was clean and neat as well as the entire hotel. Breakfast was included and it was a good value for the money...large buffet with plenty of choices.
Comment from Hotel Management
May 7, 2017 by Silvia, Hotel Management
Dear guest, Your message was appreciated. It us good to hear that you were pleased with our location and our staff. We look forward to having you as our guest in the future. Yours In Hospitality,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Low Carbon Footprint

Posted May 1, 2017
Pros: For me, at that point in time, I was really happy to have sushi and a really great bed.
Cons: The Spa needs an overhaul on treatments, attitude and with all the English speaking tourists, a little English would be good.
Location: Very close to the airport, free shuttle service.
Terrific staff, always there for any stupid question you have and walk with you to make sure you get where you need to be. And a sushi restaurant!! It was amazing. The rooms and beds were comfortable and quiet. The open floor plan was perfect, even during an exciting thunderstorm. Huge pool. Good food in the bar and smoke free. Very impressed with the information provided in the room guide about the steps they take to lower the carbon footprint. It should have been at the front of the book. Most people probably did not even see it. Most tourists are eco tourists and would probably book this hotel based just on this information. My only disappointment was the spa staff. Poor attitude. Adjustments should be made to allow same day scheduling for those laying over for a flight. And the client should not be left alone in the treatment rooms for long periods of time. Don't forget to notice the onyx reception. Amazing.
Comment from Hotel Management
May 2, 2017 by Silvia, Hotel Management
Dear Linda, Thank you for taking the time to write about your experience at the hotel. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Everything is close from Hotel. Watch for traffic.

Posted Apr 29, 2017
We stayed here for 4 days and will recommend this hotel. Good customer service, clean, beautiful pool even though wet bar is always close only for special occasions, close from central San Jose and central Heredia. There is a shopping center in front called Real Cariari,you can shop and watch a movie, fresh market is close, the hard Rock is on walking distance, good Japanese restaurant, there's a small casino, hotel food is good, we had room service and loved their pizza wish we've known sooner, spacious room and the price wasn't bad, free parking and as I mentioned is clean.
Comment from Hotel Management
May 2, 2017 by Silvia, Hotel Management
Dear Guest, Thank you for taking the time to write about your experience at the hotel. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,