Ratings based on 1,096 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Li, NY

Nice Hotel

Posted Aug 31, 2016
Pros: The breakfast
Cons: better view, bathroom updates
Location: location wasn't far from the airport
The staff was very friendly and accommodating,. The room was as described. I didn't find the bathroom up dated . the room was towards the back. Not a great view at all. Bedding's , pillows etc were alright. shower stall . no bath tubs. water pressure was adequate. The free breakfast made us feel somewhat happy with a great variety of fruits, juice etc. Nice spread i still wouldn't say that it is a 4-5 star accommodation , but rather a 3.5 - 4 star.
2 out of 5
by A verified traveler from salem, oregon

Way over rated

Posted Aug 26, 2016
I have stayed at the Wyndham in Las Vegas and it was close to a 5 star but this hotel with a 4 star is more like a 2 star. The junior suite we stayed in the 1st night was absolutely horrible. The 2nd day I complained and they upgraded us to the master suite, which was better but but not by much. Don't let the glamor pics fool you. I have to say, the staff and the car rental guy are very nice.
Comment from Hotel Management
Aug 30, 2016 by Silvia, Hotel Management
Dear Tess, Please accept my personal apologies for the inconvenience you experienced in the hotel. We appreciate your bringing your concern to our attention. Best regards!
4 out of 5
by A verified traveler

Hotels by Airport

Posted Aug 22, 2016
Pros: check in was really easy and quick, business center available 24 hours, very convenient to print boarding passes.
Cons: rooms are very outdated, tubs are really hard to get in if you are only taking a shower
Location: Location wasn't as good as we though. It's not really near airport and there are no places to eat around other than the overpriced hotel restaurants
booked this hotel thinking it was closer and convenient for airport, it wasn't, there are better/closer places. Hotel is bit outdates, Rooms are old with really bad tile floor and dirty walls. Attention was good
Comment from Hotel Management
Aug 22, 2016 by Silvia, Hotel Management
Dear Guest, Your opinion is very important to us and we value your feedback. By telling us what you don’t liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best regards!
3 out of 5
by A verified traveler

The hotel needs somes improvment.

Posted Aug 21, 2016
The hotel is located near the airport less than 20 min. The breakfast was good. In terms of the hotel is old and needs somes improvments.
Comment from Hotel Management
Aug 22, 2016 by Silvia, Hotel Management
Dear Guest, Thank you very much for such a good comments. We are glad to know that you had a pleasant stay with us.Your feedback is valuable Best regards,
5 out of 5
by A verified traveler from Miami

HOtel bonito

Posted Aug 17, 2016
Pros: Las piscinas muy bonitas, lastima que el bar de la piscina estaba crerado. Hace mucha falta. Las instalaciones limpias y con espacios confortables.
Cons: Abrir en bar de la piscina.
Location: Muy bueno porque esta Cerca al aeropuerto, por lo cual se ahorra tiempo . y tambien cerca a centros comerciales. Y al volcan Poas, hermoso
EL personal muy agradable, a mi esposo se le quedo un dinero en la caja fuerte y no sabiamos que hacer y cuando llegamos a Miami nos comunicamos con el senor Fabio el administrador, fue muy atento y nos colaboro inmediatamente para poder sacarlo de la caja fuerte y que un amigo lo recogiera. Una persona muy profesional y atenta. Ceca al aeropuerto, lo cual nos ahorro tiempo. .
Comment from Hotel Management
Aug 19, 2016 by Silvia, Hotel Management
Estimada Diana, Agradecemos tan buenos comentarios.Es un gusto saber que Fabio les pudo colaborar. Esperarlos tenerlos nuevamente por nuestras instalaciones. Saludos cordiales,
5 out of 5
by A verified traveler from MEXICO DF

HOTEL MUY AGRADABLE CON TODOS LOS SERVICIOS

Posted Aug 15, 2016
Pros: QUE ES ENORME Y CUENTA CON CASINO, BAR, INTERNET, ESTACIONAMIENTO GRATUITO, TIENE UN HARDO ROCK DENTRO DEL ESTACIONAMIENTO Y LA ZONA DE ALBERCAS EXC
Cons: SOLAMENTE EL BUFET YA QUE NO VARIA MUCHO
Location: EN EL HOTEL HAY INCLUSO AGENCIAS DE RENTA DE AUTOS, TOURS A TODOS LADOS, CASINO Y CERCA SE ENCUENTRAN LAS DIVERSAS PLAYAS Y VOLCANES ASI COMO PARQUES
ME PARECIO EXCELENTE EL HOTEL YA QUE SUS INSTALACIONES SON MUY BUENAS Y EL PERSONAL SIEMPRE ATENDIO TODAS MIS NECESIDADES DE LA MEJOR MANERA, CUMPLIO MUY BIEN LO ESTIPULADO Y NO HUBO CARGOS ESCONDIDOS NI NADA, LO RECOMIENDO
Comment from Hotel Management
Aug 18, 2016 by Silvia, Hotel Management
Estimado Miguel, Muchas gracias por su opinión, nos complace saber que su estadía fue placentera y disfruto de nuestras instalaciones. Esperamos que regrese pronto! Saludos!
4 out of 5
by A verified traveler

Posted Aug 12, 2016
we enjoyed the place we were and the distance to the places we want to go . the people were helpful and kind to question & needs.
Comment from Hotel Management
Aug 12, 2016 by Silvia, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! It is our goal to provide our very best to each and every guest. Best regards!
2 out of 5
by A verified traveler from Washington, DC

Hotel in need of renovations

Posted Aug 4, 2016
Pros: The location is only a 12min ride to the airport and hotel provides frequent shuttle service.
Cons: The rooms need to be updated.
Location: Hard Rock Cafe across the entrance was a bonus.
We were put in a very, small room that looked like it hadn't been updated since 1960 and the AC didn't work. When we complained, our whole party was upgraded to a suite.
Comment from Hotel Management
Aug 5, 2016 by Silvia, Hotel Management
Dear Kate, Thank you for your review and for choosing our property to stay in San Jose. We are glad to know that your perception of our staff, services. . We sincerely apologize for the substandard condition of your room. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,
4 out of 5
by A verified traveler from Aruba

Family Vacation 2016

Posted Aug 2, 2016
Great hotel. Wonderfull and elaborate breakfast every day. Friendly sercices. Nice ambience in lounge where we had dinner almost every night of the week. Didn't use the pool but it looked great. Friendly staff at the activities desk in the lobby where we scheduled tours for all the days there.
Comment from Hotel Management
Aug 5, 2016 by Silvia, Hotel Management
Dear guest, Thank you for your positive review. We are glad to know that you and your family had great time at the hotel.We hope we will see you again on your next visit to our country, Best regards,
5 out of 5
by A verified traveler from Anchorage, AK

Great staff, fancy hotel

Posted Aug 2, 2016
This was an awesome, sleek hotel with very welcoming staff. I can strongly say that the only drawback is their business center. For the hotel to be so luxurious, it would be nice if they invested a little more in this room. It was not stocked with paper, the printer kept malfunctioning, and the computers are out of date. Other than that the spa was great, the proximity to amazing restaurants was super convenient and it felt like a little secluded place away from the hustle & bustle of San Jose. I would definitely stay here again!
Comment from Hotel Management
Aug 5, 2016 by Silvia, Hotel Management
Dear Artista Abroad, Wyndham San Jose Herradura, we work every day to provide a better customer experience. We are glad that your stay has been pleasant and that our location and facilities were convenient for you. We hope you visit us the next time you travel to Costa Rica. Best regards!