Ratings based on 1,082 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Bs. As.

Fine hotel, great location.

Posted Jul 25, 2016
Pros: Very good location, and very nice outdoor areas.
Cons: Rooms need to be udapted, bed was a bit noisy as well as the in room AC. Terrible shower, really needs attention!!!
Location: Very close to airport and convention center.
The hotel is fine, great location, but needs some remodeling in rooms and some areas. Staff is gentle.
Comment from Hotel Management
Jul 26, 2016 by Silvia, Hotel Management
Please accept my personal apologies for the inconvenience you experienced in the hotel. We appreciate your bringing your concern to our attention. Best regards!
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Rooms are a bit dated but nice. The breakfast was excellent
Comment from Hotel Management
Jul 19, 2016 by Silvia, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! It is our goal to provide our very best to each and every guest. Best regards!
4 out of 5
by A verified traveler from Panamá

Nos encanto el hotel, bien ubicado.

Posted Jul 11, 2016
Pros: Me gusto la comida, los desayunos muy buenos y variados.
Location: Fui en viaje de negocios no tuve la oportunidad de visitar muchos lugares,
El personal muy amable, estuve 4 noches y dos de ellas no me dejaron toallas fue necesario llamar varias veces para que las llevaran a la habitación, lo demás todo bien,
Comment from Hotel Management
Jul 16, 2016 by Silvia, Hotel Management
Estimada Lorena, Nos es muy agradable escuchar que tuvo una hermosa estadía. Lamentamos la situación con las toallas, voy a conversar con la Directora de Operaciones para evitar el inconveniente señalado. Muchas gracias por hospedarse con nosotros. Saludos!
5 out of 5
by A verified traveler

Costa Rica Vacation

Posted Jul 10, 2016
Very relaxing! The hotel is an open format which allows an unbelievably amazing breeze to flow through out the building. We found our stay to be very stress free and very close to the "pura vida" lifestyle. Will stay again!
Comment from Hotel Management
Jul 13, 2016 by Silvia, Hotel Management
Dear guest, Your message was appreciated. It us good to hear that you were pleased with our location and our staff. Pura Vida!
4 out of 5
by A verified traveler from K

Posted Jul 9, 2016
Clean, nice breakfast. Fun welcome drink. Room not ready until check in time
Comment from Hotel Management
Jul 11, 2016 by Silvia, Hotel Management
Dear Jewls, Thank you very much for such a good comments. We are glad to know that you had a pleasant stay with us. Best regards!
4 out of 5
by A verified traveler from Philadelphia, PA

Decent Hotel Not Far from San Jose Airport

Posted Jul 2, 2016
Rooms are dated but facility itself was nice and at a good location.
Comment from Hotel Management
Jul 11, 2016 by Silvia, Hotel Management
Dear Col, Your opinion is very important to us and we value your feedback. By telling us what you don’t liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future
4 out of 5
by A verified traveler

very good

Posted May 24, 2016
We were so tired that we could not appreciate Our experience fully.
Comment from Hotel Management
May 26, 2016 by Silvia, Hotel Management
Thank you for your review expressing your opinions encountered during your stay. We sincerely appreciate your goods coments. I hope that you will allow us the opportunity to serve you again in the future. It is our goal to provide our very best to each and every guest. Best regards,
4 out of 5
by A verified traveler from connecticut

great staff. bilingual and friendly

Posted May 21, 2016
Pros: location and nice , most americans visitors
Cons: bath should be newer
Location: close to everything
i will love to get back to this hotel,breakfast nice , pool big and clean
Comment from Hotel Management
May 24, 2016 by Silvia, Hotel Management
Thank you very much for such a good comments. We are glad to know that you had a pleasant stay with us.
3 out of 5
by A verified traveler from corona, ca. usa

So so rooms. For a Wyndam I was disappointed.

Posted May 16, 2016
Pros: Nothing special.
Check in ok. Did not get that nice clean feeling. Carpets all need replaced throughout this hotel. Pool area needs an upgrade also. Buffet was meager.
Comment from Hotel Management
May 19, 2016 by Silvia, Hotel Management
Thank you for your review expressing the problems you encountered during your stay. I apologize again for the inconvenience. I hope that you will allow us the opportunity to serve you in the future. It is our goal to provide our very best to each and every guest. Respectfully,
4 out of 5
by A verified traveler from V

Wyndham

Posted May 5, 2016
Beautiful property. Noisy (room 2202). Beautiful pools (4). Jacuzzi. Excellent checkin/staff. Free airport shuttle til 930 pm. Needs a little updating. Mildew on back of sink. Okay shower. Didn't use in-room jacuzzi. Walkable to shopping, restaurants. On-site restaurant very good.
Comment from Hotel Management
May 5, 2016 by Silvia, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! It is our goal to provide our very best to each and every guest. Best regards!