Ratings based on 160 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Amazing place

Posted Jan 29, 2018
The hotel is really near to the park. It is a beautiful place and it was amazing to have the opportunity to see monkeys, birds, fish turtles, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice Hotel, very good experience

Posted Jan 3, 2018
Very good Hotel, clean, and comfortable, the food is really good and the employees are very attentive.
Comment from Hotel Management
Jan 23, 2018 by LB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from North California

The guy at counter not so friendly

Posted Dec 1, 2017
Stuff at counter not so friendly, rooms are ok, food very expensive and the location is terrible, the 3.5 mille drive from main road to hotel is off road and in a bad condition, glad i had an suv 4wd
Comment from Hotel Management
Jan 23, 2018 by LB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by jose

Posted Nov 11, 2017 on Hotels
only problem is getting to hotel,dirt road in bad shape,too fare from main highway,not safe to walk
5 out of 5
Recommended
for Everyone
by A verified traveler from kitchener ontario

Nice hotel in the jungle

Posted Jul 27, 2017
the hotel stuff is really nice and courteous, the food was really good, nice extra activities, rooms very clean, love the pool and jacuzzi.
Comment from Hotel Management
Jul 29, 2017 by Claudia, Hotel Management
Dear Boris : Thank you for your score and comments. We are glad to learn you enjoyed your stay and look forward to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel surrounded by nature

Posted Jul 18, 2017
its a comfortable hotel, we enjoy the kayaks and swimming in the lake. Its 45 min from tikal. Beautiful spot
Comment from Hotel Management
Jul 22, 2017 by claudia, Hotel Management
Dear Customer, thank you for your score and comments. We are glad you enjoyed your visit a had the opportunity to use our kayaks and swimming in the lake. I have done that my self and just loved it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ciudad de Guatemala

An excellent choice to visit Tikal.

Posted Jul 4, 2017
Pros: The rooms are very private and beds very comfortable.
Cons: I think they need to install a no noise air condition appliance, also they can offer a trip by bus to Flores in the morning and return in the afterno
Location: They are not near of City of Flores. You need transportation to Flores City and to other beautiful places like the archeological parks, canopy parks
This hotel is located in a very nice place. Its has its own beach and every day have a tour by the sea. The hotel is perfect for couples, families and also to have a relax time. They bring kayaks, hamacas, and some other amenities to have a nice vacations time.
Comment from Hotel Management
Jul 22, 2017 by claudia, Hotel Management
Dear Veronica, thank your for your score and comments. We will check our air conditioning system and consider to provide a bus shuttle service to Flores. We hope to see you in the near future
4 out of 5
by Ashley

The good and bad!

Posted Jul 3, 2017 on Hotels
I wish the hotel was located walking distance from the local town so we could explore the area more. It would have been nice to eat outside of the hotel from time to time. It was incredibly expensive to have all three meals at the hotel everyday. They really push you to have the buffet for both breakfast and dinner witch is $14-$30. They over-charge for laundry services. But the place was very clean and has very nice amenities.
Comment from Hotel Management
Jul 10, 2017
Dear Ashley We are glad to know you liked our hotel. Thank you for your score and comments. We will check on our food and beverage prices and options. We hope to see you back soon
4 out of 5
Recommended
for Families
by A verified traveler from Guatemala city

Nice Hotel, beautiful site

Posted Jul 3, 2017
Pros: Location, very exclusive location, even though the road is bad, its only 1.5- 2 miles of poorly maintanence road.
Cons: Handicap access, elderly people suffer from that too. Labels, there was none, specially on the food and drinks on the buffet, none of it have one.
Location: The road needs to be maintenance, it was hard for the car to get to the hotel, 1.5 - 2 miles of bad road, every time, it took it toll on the car.
It was a very nice Hotel, beautiful site seens but not the most friendly for handicap people and everything was not labeled as it should be, not in Spanish nor in English, so, somethings got a bit confusion from time to time.
Comment from Hotel Management
Jul 10, 2017 by claudia, Hotel Management
Dear Renato: We are glad to learn that you enjoyed your stay at our hotel. Thank you for your comments that will help us improve your satisfaction. We hope to see you soon
4 out of 5
by Delia

It was good.

Posted Jun 3, 2017 on Hotels
They served us old fish for dinner when we told them they didn't even gave us a discount. But we have a nice room with a view and cleaned.The staff was very nice.
Comment from Hotel Management
Jun 8, 2017
Dear Delia I am glado to know you liked our rooms. I am sorry about the fish, we will check this matter with our chef and restaurant staff. We are committed to your satisfaction.