Ratings based on 180 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Wisconsin

Posted May 25, 2018
We had a fantastic experience!
5 out of 5
by A verified traveler from Dallas, TX

Posted May 17, 2018
This property is off the beaten path, but so worth it...especially if you plan to unwind and don't mind spending more than usual at the property. We did the sightseeing to Tikal, then enjoyed coming back to the property and just resting. The grounds are beautifully maintained. We did as much as we could while there, swimming in the pool (from where you can see holler monkeys), hot tub, temazcal (sauna), hiking the reserve, kayaking, etc. There's plenty to do. The hotel staff is very nice and helpful.
Comment from Hotel Management
May 22, 2018 by LB, Hotel Management
Dear guest, Thanks for your comment. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Amazing place

Posted Jan 29, 2018
The hotel is really near to the park. It is a beautiful place and it was amazing to have the opportunity to see monkeys, birds, fish turtles, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice Hotel, very good experience

Posted Jan 3, 2018
Very good Hotel, clean, and comfortable, the food is really good and the employees are very attentive.
Comment from Hotel Management
Jan 23, 2018 by LB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by Giovanni

One of my best experiences

Posted Jan 3, 2018 on Hotels
Excellent
Comment from Hotel Management
Jan 23, 2018 by LB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Joana

Wonderful experience!

Posted Dec 4, 2017 on Hotels
Overall it was good. Hotel is slowly upgrading to suite the modern times. We even told the front desk that the room lacked power outlet for us to use to charge our phones and camera all at the same time. We also wished that the menu at the restaurant can expand a little more on variety.
Comment from Hotel Management
Jan 23, 2018 by LB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from North California

The guy at counter not so friendly

Posted Dec 1, 2017
Stuff at counter not so friendly, rooms are ok, food very expensive and the location is terrible, the 3.5 mille drive from main road to hotel is off road and in a bad condition, glad i had an suv 4wd
Comment from Hotel Management
Jan 23, 2018 by LB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by Marina

Smelly and Too many bugs

Posted Nov 26, 2017 on Hotels
The room was okay but there were way too many bugs and the room had a fowl smell. We did not raise it as a concern because we checked in very late and left very early the next morning. We were on the first floor so I'm sure that contributed to the number of bugs there were in the room.
Comment from Hotel Management
Jan 23, 2018 by LB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by jose

Posted Nov 11, 2017 on Hotels
only problem is getting to hotel,dirt road in bad shape,too fare from main highway,not safe to walk
5 out of 5
Recommended
for Everyone
by A verified traveler from kitchener ontario

Nice hotel in the jungle

Posted Jul 27, 2017
the hotel stuff is really nice and courteous, the food was really good, nice extra activities, rooms very clean, love the pool and jacuzzi.
Comment from Hotel Management
Jul 29, 2017 by Claudia, Hotel Management
Dear Boris : Thank you for your score and comments. We are glad to learn you enjoyed your stay and look forward to see you soon.