It was long time to check in.
The hotel staff was not polite.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. We hope that the rest of your visit was a pleasant one and that you will come back to see us again in the near future.