Exterior

Reviews of Aloft San Jose Cupertino

3 out of 5
Aloft San Jose Cupertino
4241 Moorpark Ave, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1004 reviews" "
Rating 8 - Good. 280 out of 1004 reviews" "
Rating 6 - Okay. 98 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Maria L., BETHESDA

Traveled with family
Liked: Cleanliness, staff & service
No fan in the bathroom, towels very small, miserable amount of lotion. 1st floor room window looks directly to the parking where people transit all day. No privacy.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 25, 2024
I would like to apologize for the inconvenience you faced. We hope to welcome you again soon, so we can provide a better experience for you.

10/10 Excellent

Vannika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, also convenient location
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 11, 2024
Your feedback is greatly appreciated!

4/10 Poor

Danielle

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk on Mar 1, 2024
Thank you for providing feedback!

2/10 Terrible

Eric

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
I would like to apologize for the inconvenience you faced. We hope to welcome you again soon, so we can provide a better experience for you.

2/10 Terrible

Luis

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
I would like to apologize for the inconvenience you faced. We hope to welcome you again soon, so we can provide a better experience for you.

8/10 Good

Sheena

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from front desk on Feb 19, 2024
Thank you for your feedback!

10/10 Excellent

Francisco

Liked: Amenities
Stayed 1 night in Dec 2023
Response from front desk on Jan 26, 2024
your feedback is greatly appreciated!

10/10 Excellent

Fangfang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Front desk on Jan 11, 2024
Thank you for the feedback.Hope to see you soon whenever your travel brings you back to the area!

10/10 Excellent

Alexander

Stayed 1 night in Dec 2023
Response from front desk on Dec 26, 2023
thank you for your feedback!

8/10 Good

ping jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front desk. on Dec 23, 2023
Thank you for the feedback.Hope to see you soon whenever your travel brings you back to the area!

8/10 Good

Nelida

Stayed 4 nights in Dec 2023
Response from Front Desk on Dec 20, 2023
Thank you for your feedback!

8/10 Good

Omer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No free breakfast, bad coffee
Stayed 1 night in Dec 2023
Response from front desk on Dec 11, 2023
thank you for your feedback.

10/10 Excellent

Virgilson

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from front desk on Dec 8, 2023
Thank you for your feedback! We hope to see you back soon

6/10 Okay

Edgar

Stayed 1 night in Nov 2023
Response from Front desk on Dec 8, 2023
Thank you for the feedback. We hope to see you soon whenever your travels bring you back to the area to make it right for you.

10/10 Excellent

pamela

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute and convenient for shopping at Westfield Mall The rooms are nice and clean and the lobby is great! This is our second family overnight trip here
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
Your feedback is greatly appreciated. We hope to see you back soon!

4/10 Poor

Shoshanna, san francisco

Traveled with family
Liked: Cleanliness, staff & service
The rooms are clean and the staff is friendly. However if you’re looking for a good night sleep this is definitely not the hotel to choose. There is quite a bit of road noise. Also the people in the room next to us were blasting the TV and music in the middle of the night. We complained to the front desk and they didn’t seem to the addresses it. It eventually stopped around 2am which made our 6am wake-up very painful. We come down for sport events often and will definitely choose a different hotel next time.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
Thank you for your feedback!

10/10 Excellent

Carol

Stayed 1 night in Nov 2023
Response from front desk on Nov 21, 2023
Your feedback is greatly appreciated. We hope to see you back soon!

10/10 Excellent

Oscar

Stayed 1 night in Nov 2023
Response from front desk on Dec 8, 2023
Thank you for your feedback! We hope to see you back soon

10/10 Excellent

Erika

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful great service and great rooms. Although I suggest parking as close as you can to the hotel and take all your belongings with you because my vehicle was Broken into!
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 17, 2023
Sorry for the inconvenience, the parking is not private parking and we share it with other businesses. However, we always recommend to all of our guests not to leave anything valuable in the car.

10/10 Excellent

Julio

Stayed 1 night in Nov 2023
Response from Front desk. on Dec 5, 2023
Thank you for your feedback. We hope to see you soon whenever your travels bring you back to the area!

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from front desk on Nov 12, 2023
Your feedback is greatly appreciated. Thank you!

8/10 Good

Dottie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and the staff was excellent. The hotel is in an older part of town that is experiencing some economic downturn and therefore unkept
Stayed 2 nights in Nov 2023
Response from front desk on Nov 10, 2023
Your feedback is appreciated. Thank You!

10/10 Excellent

Blanca, Hollister

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Desk. on Nov 7, 2023
Thank you for the feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 6, 2023
Thank you for your feedback.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk. on Nov 5, 2023
Thank you for your feedback. We hope to welcome you here again soon.

8/10 Good

Yarovit

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Front desk. on Nov 4, 2023
Thank you for your feedback.Hope to see you soon whenever your travels bring you back to the area!

10/10 Excellent

Sadiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk. on Oct 30, 2023
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at Aloft San Jose Cupertino.I am delighted to know you enjoyed your stay. We hope you choose to stay with us again whenever your travels bring you back to San Jose/Cupertino.

10/10 Excellent

Maria, Elk Grove

Stayed 1 night in Oct 2023
Response from Front desk. on Nov 18, 2023
Thank you for the feedback. We hope to see you soon whenever your travel brings you back to the area.

10/10 Excellent

Angela, Alpine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and food that was nearby. Staff was very friendly and helpful. Hotel was very clean.
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 9, 2023
Thank you for the feedback , we hope to see you soon whenever your travels bring you back to the area!

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 10, 2023
Thank you for the feedback, we hope to see you soon whenever your travels bring you back to the area!

8/10 Good

Patricia

Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you for the feedback. We hope to see you soon whenever your travels bring you back to the area!

6/10 Okay

Tonya, Rocklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, nice staff as well. Pillows were WAY to thin and very uncomfortable, windows thin traffic very loud. Unable to sleep withought being woken up multiple times.
Stayed 1 night in Sep 2023
Response from front desk on Oct 2, 2023
Thank you for your feedback.

10/10 Excellent

Johnna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Weekend Away
This property was excellent! Everything was clean, comfortable and the staff was incredibly friendly. Pool with cabanas was a nice touch. We had a reunion at a hotel in Santana Row and were able to get there easily with Uber. Double Queen room fit 4 adults comfortably. Would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from front desk on Oct 1, 2023
Thank you for your feedback, We hope to see you back soon.

10/10 Excellent

Elaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from front desk on Oct 1, 2023
Thank you for your feedback.

6/10 Okay

Della

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good value but nothing fancy
This hotel was clean and beds and pillows were very comfortable. Hotel was quiet so you could get a good night sleep. Hallways were odd, dark with retro lighting. Would have been better if it included a continental breakfast. Enjoyed the infused cucumber water.
Stayed 1 night in Sep 2023
Response from Front desk. on Sep 30, 2023
Thank you for the feedback.

10/10 Excellent

KARINA, EL CENTRO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Frontdesk on Sep 28, 2023
Thank you for the feedback. We hope to see you soon whenever your travels bring you back to the area.

10/10 Excellent

Mahnaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 24, 2023
Thank you for your feedback. We hope to see you soon whenever your travels bring you back to the area!

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet all of our needs.
Stayed 1 night in Sep 2023
Response from Front desk. on Sep 24, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk. on Sep 17, 2023
Thank you for the feedback. We hope to see you soon whenever your travels bring you back to the area!

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Front desk on Sep 11, 2023
Thank you for the feedback. We hope to see you soon whenever your travels bring you back to the area!

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Phuong on Sep 13, 2023
Thank you for your feedback. We look forward to seeing you again!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 3, 2023
Thank you for your feedback.

8/10 Good

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Front Desk Team on Aug 31, 2023
Thanks so much for sharing your experience with us. We hope to see you soon!

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and convenient to locations. Airplay for tv rooms was an option but was never able to figure it out, asked reception which sent me to talk to some tech expert but they couldn’t figure it out either and went back and forth for a bit and I gave up about it. We were offered a room for an earlier check in (staff said it was done cleaning and was on main floor instead of second floor), however the soap, shampoo and conditioners were not refilled.
Stayed 2 nights in Aug 2023
Response from Front desk on Aug 30, 2023
Thank you for the feedback. We hope to see you soon whenever your travel brings you back to the area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front desk on Aug 30, 2023
Thank you for the feedback, we hope to see you soon whenever your travel brings you back to the area!

6/10 Okay

Shannon

Traveled with partner
Liked: Cleanliness, staff & service
Pool area and furniture need some attention! Ripped lounge chair covers, chipped pool area.
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 28, 2023
Sorry for your bad experience. We hope you give us one more chance to make it right for you.

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 26, 2023
Thank you for the feedback. We hope to see you soon whenever your travel brings you back to the area!

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great, pool great, all good
Stayed 2 nights in Aug 2023
Response from Front desk on Aug 30, 2023
Thank you for the feedback, we hope to see you soon whenever your travel brings you back to the area!

10/10 Excellent

Stamatia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! The entire staff was very pleasant and attentive. Check in and check out waa very fast and rooms very well kept and clean! Highly recommend!
Stayed 3 nights in Aug 2023
Response from Front desk on Aug 15, 2023
Thank you for your feedback, hope to see you soon whenever your travels bring you back to the area!

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
I love this Hotel my go to always it’s clean and nice
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 8, 2023
Thank you for your feedback, hope to see you soon whenever your travels bring you back to the area!