Nice, older hotel in the middle of downtown
Posted Aug 1, 2016
The hotel was clean and nice. For the price I was paying, I was expecting a higher level of service from the staff. Our keys stopped working for no reason. It was remedied, but weird that it happened. We were supposed to receive vouchers for declining housekeeping, but when we went to ask for them we were told that they were only for the restaurant that was not open so he didn't give them to us. I asked that the communication be updated to reflect this and he said that communication is for all Sheratons and it doesn't make sense to change it for just this site. And he commented that we should have asked for the voucher earlier in our stay even though the communication states to ask for it on checkout. He was dismissive and bordering on rude. Good facility, not great staff.