Ratings based on 102 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Poorly Trained Staff

Posted Jan 18, 2017
Convenient location as its close to SJC but also 880 making it easy to get around. There is not a lot to do in the immediate area, but there is free parking which offsets this since you can drive to restaurants and shopping centers in 5-10 minutes. The hotel staff was surprisingly not very friendly and not very knowledgable. Based on my interaction with guest services, it did not meet the expectations I have for a hotel chain such as Marriott. They seemed to not have enough staff to help bring extra items to the room and they also didn't seem to know how to get certain items.
Comment from Hotel Management
Jan 20, 2017 by Michael, Hotel Management
Thank you for your feedback regarding your stay with us. I am pleased you enjoyed our location. I am disappointed to read that service was not consistent throughout your stay. We take our guests feedback very seriously and look forward to welcoming you back to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice luxury hotel in Fremont!

Posted Jan 4, 2017
Pros: Room, pool, friendliness
Stayed here for the week while visiting family in the bay area between Christmas and New Years. The staff and facilities were fantastic. I was pleasantly surprised by the friendly greetings every day as we came and went and the breakfast buffet staff and food were superb!
Comment from Hotel Management
Jan 20, 2017 by Michael, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newark, CA

Nice Hotel, great location with freeway access

Posted Dec 30, 2016
Pros: Location, room quality and welcoming staff
Nice Hotel, great location & freeway access. Fantastic - welcoming staff and very nice rooms.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
Thank you so much for your 5 Star review. We are happy to hear you enjoyed your stay with us and found our location to be convenient. We appreciate your positive comments about our staff and service. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
I think it is silly to make me write 50 characters about my experience. I have already provided you information based on a scale, and that should be sufficient.
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Dear Traveler, Thank you for the 5 star review. We look forward to welcoming you back soon. Best, Michael
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, comfortable, close to work

Posted Dec 10, 2016
Good breakfast, pleasant, efficient staff, quiet rooms, comfortable bed, clean rooms with option to skip room service for 500 extra points.
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Thank you for the five star review and for sharing the highlights of your recent stay! We look forward to your future return. Safe Travels, Michael
5 out of 5
Recommended
for Families
by A verified traveler from Long Beach, ca

Wonderful Customer Service

Posted Dec 3, 2016
Pros: Excellent customer service
We usually stay at this hotel for all family events and have never had a disappointing experience, however this trip the staff set the bar even higher. We came in early Thanksgiving morning straight from the OAK airport exhausted. We were greeted with a no-problem early check in and a very friendly waitress at the hotel restaurant. We were half-asleep when we sat down for breakfast and the waitress asked us if we had coupons for breakfast. We didn't, but the front desk staff was only too happy to oblige. We have never been disappointed with this hotel affordability and convenience, but now we have seen their excellent customer service.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
What a super review!! That is so wonderful to hear. We truly love our team members and are very happy it mad an impact on you as well. Please come back soon! All the Best, Michael
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 28, 2016
Excellent. Great staff. Easy parking whic is great.
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
Dear Susan, Thank you for your fabulous overview of your experience. We appreciate your kindness and compliments and hope that you will return again. Warmest regards, Michael
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice beds clean room

Posted Nov 28, 2016
Had a very nice stay for the US thanksgiving Only thing I would recommend is more than one garbage can in the room
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Thank you for the stellar review! We hope to have you back on your next visit to California. All the Best, Michael
5 out of 5
Recommended
for Everyone
by A verified traveler from US

I'm a believer now!

Posted Nov 24, 2016
From the time we arrived til we departed....the service and atmosphere was pleasant. We will surely stay at Marriott Hotels again. We believe in Marriott!
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Thank you for the stellar review! We hope to have you back on your next visit to California. All the Best, Michael
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Hotel close to travel links

Posted Oct 28, 2016
Pros: Comfortable and clean
Cons: Breakfast choice and standard
Location: close to rail links
Staff very helpful and friendly. Operate a social hour for guests which is unexpected but enjoyable. Rooms comfortable and clean. For prices charged breakfasts need to improve to a Marriot standard, they were ok but expect more for room price.