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Bedding choices were poor. We stayed cold most of the night because no comforters are offered - so if you want warmth you have to turn on one of those super noise hotel fan heaters. No breakfast offered, other than pay for a prepackaged sandwich. Basic internet is free. Parking is easy and available.
ASHOK
Stayed 2 nights in Dec 2023
Response from Kristen E. Front Office Manager on Dec 11, 2023
Thank you for your feedback, ASHOK. I'm sorry to hear you were cold. Please feel free to reach out to the front desk next time as we will happily bring you more blankets.
The staff was super friendly, and very helpful. The update done to the hotel is amazing, it’s a gorgeous property. My only complaint was the pillows, they were very hard.
RENEE
Stayed 4 nights in Nov 2023
Response from Kristen E. Front Office Manager on Dec 11, 2023
RENEE, thank you for your 10/10 rating! We are thrilled you enjoyed your stay with us.
Wonderful staff that struck up a great conversation at check-in and check-out. Clean rooms and quiet space. The complementary morning coffee was perfect. Thanks.
Monty
Stayed 1 night in Oct 2023
Response from Kristen, Front Office Manager on Oct 12, 2023
Monty, thank you for your 5-star review. Happy to hear you enjoyed our hotel and staff!
Response from Kristen, Front Office Manager on Oct 12, 2023
Thank you for your review!
6/10 Okay
Jonathan
Traveled with family
Oct 5, 2023
Liked: Cleanliness
The lobby and common areas smell like a nursing home. I thought that I'd have to check out immediately but the front desk informed me that the rooms had been recently renovated. The rooms were nice. The bedding and mattresses were above average. I had a problem with the AC which seemed to malfunction at night. This was disruptive and caused sweaty conditions in the middle of the night. I informed the front desk. It wasn't fixed during my stay.
Jonathan
Stayed 6 nights in Sep 2023
Response from Kristen E, Front Office Manager on Oct 8, 2023
Jonathan, thank you for your review. Please accept my apologies that the AC issue was not resolved. Your feedback has been shared with our leadership team.
4/10 Poor
John
Traveled with partner
Sep 26, 2023
Disliked: Amenities
It was ok didn’t really like the fact that there was no bath robes and no complementary breakfast other then oranges, bananas,juices and coffee every thing else’s u had to pay and they don’t say that u need a down deposit for the room after u already booked it
John
Stayed 2 nights in Sep 2023
Response from Kristen, Front Office Manager on Sep 26, 2023
I am sorry to see that we fell short in delivering your preferred offerings. Thank you for your feedback and for the opportunity to accommodate you.
10/10 Excellent
Jason
Sep 24, 2023
Jason
Stayed 1 night in Sep 2023
Response from Kristen, Front Office Manager on Sep 26, 2023
Enjoyed our stay and the staff kept the linens and towels and bathroom very clean but the carpeting was older and dated and needed an upgrade. Trouble with air conditioning unit thermostat. Pool area was lovely. Bar fridge did not work.
Wes
Stayed 4 nights in Sep 2023
Response from Kristen, Front Office Manager on Sep 16, 2023
Hi Wes, thank you for your review. I hope the AC and fridge was reported during your stay so we could fix it. As to the carpet, they are less than a year old. We appreciate your feedback and thank you for your business.
Response from Kristen, Front Office Manager on Aug 20, 2023
Thank you for your 5/5 review!
2/10 Terrible
Verified traveler
Traveled with family
Aug 16, 2023
Disliked: Cleanliness, staff & service
Room was dirty at check-in, garbage, wet towels and hair on beds. Our belongings went missing from the room. Desk said there was no record of our payment.
Verified traveler
Stayed 3 nights in Aug 2023
Response from Kristen, Front Office Manager on Aug 20, 2023
While this review was posted as anonymous, we do have the ability to see the guest information and am unable to validate guests claims of room being dirty as guest stayed in the room with no request to move and guest payment is on file.
10/10 Excellent
Chelsea
Jul 25, 2023
Chelsea
Stayed 1 night in Jul 2023
Response from Kristen, Front Office Manager on Aug 20, 2023
Chelsea, thank you for your 5/5 review!
8/10 Good
Lynn
Jul 23, 2023
Lynn
Stayed 1 night in Jul 2023
Response from Kristen, Front Office Manager on Jul 26, 2023
Thank you for your review.
10/10 Excellent
Brett
Jul 21, 2023
Brett
Stayed 4 nights in Jul 2023
Response from Kristen, Front Office Manager on Jul 24, 2023
Thank you for your 10/10 review. Happy to see you enjoyed your stay!
Cute hotel. Modern touch. Somewhat dated rooms but super clean! I don’t mind older properties as long as they are clean which this hotel was spotless. Great value and polite staff.
Francisco
Stayed 1 night in Jul 2023
Response from Kristen E., Front Office Manager on Jul 17, 2023
Francisco, thank you for your review. We're happy to hear you enjoyed your stay with us!
10/10 Excellent
Othelia Mae Garceron
Jul 16, 2023
Othelia Mae Garceron
Stayed 4 nights in Jul 2023
Response from Kristen E., Front Office Manager on Aug 6, 2023
Thank you for your 5-Star review!
8/10 Good
Jerry
Business traveler
Jul 12, 2023
Liked: Staff & service, room comfort
Jerry
Stayed 1 night in Jul 2023
Response from Kristen E., Front Office Manager on Jul 17, 2023
Always an enjoyable stay and it’s our first choice when coming to Mountainview which we tend to visit annually. The new Breakfast to go though is something we will not participate in going forward. Very expensive for what you get. My only other gripe would be a water station and milk offered for the free coffee in the morning.
Verified traveler
Stayed 3 nights in Jun 2023
Response from Kristen, Front Office Manager on Jul 9, 2023
Thank you for you review and business. We will take your feedback into consideration as we work on the expanded menu.
The person at the front desk would not give us a strait answer about a late checkout request. We only wanted one hour and she was not willing to even discuss it.
John
Stayed 1 night in May 2023
Response from Kristen, Front Office Manager on May 27, 2023
Hi John. As discussed upon check in, we offer late check out upon request the day of departure. I'm sorry you were unsatisfied with this information
Response from Kristen, Front Office Manager on May 27, 2023
Thank you for choosing to stay with us!
2/10 Terrible
Mohamed
May 15, 2023
Mohamed
Stayed 1 night in May 2023
Response from Kristen, Front Office Manager on Jun 4, 2023
We are sorry to hear you did not enjoy your stay and only wish we would have heard your feedback prior to departure so we could have rectified any issues you had.