Ratings based on 232 Verified Reviews

2.8 out of 5
43% of guests recommend
3.1 Room cleanliness
2.9 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Sacramento Ca

Noisy /Rat Hotel

Posted Apr 15, 2017
Noisy, drinking and barbecuing in parking lot well after 10 pm .When we pulled into the hotel we were greeted by a huge rat running across the parking lot, Ice machine was broken.only 2 clean towels in room for 6 guest,when I requested more they only had 1 clean towel available. So 3 out of 6 had to use wet towels to shower.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Dear Sherri, It saddens us to hear that your experience at our hotel was not a positive one. Our hotel is a popular and lively place for socialization. We apologize for the issues you ran into with our towel availability due to our accommodations being quite busy. We will look into our laundering schedule to see how we can best accommodate a full house. Your feedback is very much appreciated and necessary for our hotel's continual process of improving our guest experience. We hope that you will consider staying with us again and give us a chance to change your perception.
4 out of 5
by A verified traveler

Deposit Deposit Deposit!

Posted Apr 10, 2017
Deposit money if you don't use your credit card! Ridiculous!
Comment from Hotel Management
Apr 12, 2017 by GM, Hotel Management
Thank you for providing feedback after your recent stay at HOTEL EREAL. Like most hotels, we do require a credit card for incidental charges at check-in. If you choose to use a debit card, it will place a hold for a predetermined amount. That amount will be released upon check-out if you do not incur any incidental charges. We want to apologize if that was not communicated effectively at check-in. We understand the hold placed on a debit card can be troublesome which is why we recommend using a credit card. Again, we apologize for not making that clear at check-in and we hope this didn't take away from your trip to Santa Clara!
1 out of 5
by A verified traveler

Overpriced, low quality hotel

Posted Mar 2, 2017
After paying for my hotel stay online I arrived at the hotel and the clerk mentions that they have to charge me a resort fee and deposit of $60. I was upset and one of the clerks starts smiling like it was funny to him. I was tired and needed a room so I didn't argue. I get to the room and it looks like a typical cheap motor inn type room and you can hear everything. It was cold that night and they only had a huge wall heater that looked like it was from 1983. It barely worked so I had to sleep fully clothed. This hotel was the worst! Beware!
Comment from Hotel Management
Mar 9, 2017 by GM, Hotel Management
Dear Shelly, We would like to start by apologizing for any confusion and miscommunication during your check-in experience. This is never the way that we want our guests to start their stay with us. We will definitely review our booking guidelines with our partners to ensure that all fees are clearly stated. We also regret that once you entered your room, we were not able to deliver the experience that you were expecting. We appreciate your feedback and we would love the opportunity to make this up to you with the stay that you deserved.
1 out of 5
by A verified traveler from Fresno, CA

Awful experience

Posted Feb 27, 2017
This hotel has gone down hill since changing its name. I was charged $10.00 for "amenities" such as parking in the hotel parking lot, a "continental" breakfast of old pasteries and children's cereal boxes. I was charged a $50 deposit which still hasn't been refunded to my account for "damages" but the toilet seat and water spout in the tub was broken when I checked in. I'm very disappointed and will NEVER stay at this hotel again. Don't waste your money or time here.
Comment from Hotel Management
Mar 2, 2017 by GM, Hotel Management
Dear Julie, We are truly disappointed to know that as a return guest, we were not able to delight you with all the updates and changes we have been working hard to make. We appreciate you bringing these concerns to our attention, and we will be reviewing them to improve our experience for future guests. Sometimes, there may be a slight delay with the refund of the security deposit, but please do not hesitate to contact us if you still have not seen that go through. We will also have our maintenance team investigate the bathroom issues, but please know that our staff is available at any time to help resolve issues like that during your stay. We do hope you will reconsider and give us another opportunity to earn back your business, and again we appreciate your feedback.
2 out of 5
by A verified traveler from DC

Low end hotel close in Cupertino

Posted Feb 10, 2017
Pros: Rooms were clean. Bed comfortable.
Cons: Overhaul windows and door in the room. Not air tight. Could hear outside. Use less cleaning chemicals to help with odors. Put in TV guide. AC noisy.
Location: Okay location. Very close to shops and restaurants, which was the best feature.
Online pictures were accurate but better than actual experience. Breakfast was very low end. We walked in, then out, to find a nearby restaurant. Room was noisy, cold, with air leaking trough windows. TV remote not working, TV guide not available. Strong smell of chemical cleaners and sprays inn the room, mixed with smell of cigarette smoke.
Comment from Hotel Management
Feb 13, 2017 by GM, Hotel Management
Thank you for taking a moment to provide your valuable feedback. We are sorry you were not pleased with your overall experience at our property. We will take into consideration each of your concerns as we plan for ways to improve upon our guest experience. If you should stay with us again, we would love the opportunity to provide you with the experience you deserve. Again, thank you for your time.
1 out of 5
by A verified traveler

Robbed

Posted Feb 10, 2017
The hotel cleaning staff left my room door open. Someone decided to steal my stuff out of my room. The hotel told me it was not their responsibility even though it was their cleaning crew that left my door open. I would not recommend this hotel to anyone terrible staff.
Comment from Hotel Management
Feb 13, 2017 by GM, Hotel Management
Thank you for letting us know about your visit. We understand how important safety is and we are incredibly sorry to hear about your experience. Housekeeping will be addressed in regards to this serious matter. We'd like to connect with you to see if we are able to help fix this. If possible, please give us a call to see if we are able to help you any further. As a safety precaution, we advise all travelers to keep any valuable items with them during their travels. Thanks again for letting us know about this situation. Again, we are terribly sorry this occurred and we will do everything we can to make sure it does not happen again.
1 out of 5
by A verified traveler

Smells like cigarette smoke

Posted Feb 3, 2017
Bathroom was unclean: it had hair and floor stains. There was smoke in the room, circulating throughout the nigh. I could not sleep well because of the stench.It was a non smoking room
Comment from Hotel Management
Feb 6, 2017 by GM, Hotel Management
Thank you for taking the time to provide your valuable feedback. We are truly sorry that you were not satisfied with your experience at our property. If you should stay with us in the future, please do not hesitate in making us aware of concerns so we can remedy the situation and offer you comfortable accommodations. Again, we thank you for your time and we hope to have the opportunity to make it up to you in a forthcoming visit.
1 out of 5
by A verified traveler

Pictures show one thing, but its completely anothe

Posted Feb 2, 2017
Pros: Nothing
Cons: Stop misrepresenting the place. Be accurate, so people know what they are buying!
Location: Location is good. Many good places to eat next door.
I made a mistake of booking by pictures. Also assumed that higher hotel price with pictures was justified that the hotel was nicer. It also said private resort, so I was immediately anticipating something better. Instead, it ended up being a motel type place. I reserved a deluxe room with kitchen as on pictures, but they gave me a wrong room first. When I asked them to correct it, they gave me a metal key and took me around the office to the back to show me 4 hidden rooms in the back. They were cabin style rooms of 200 square feet with no space at all, a small 2x2 window, an HVAC unit above that was really loud, and the queen bed 3 feet in front of a kitchen counter top. I cancelled the reservation, as I felt it was not what I was buying. They forced me to stay there for 2 days by charging that anyway and I even had to fight with the staff to refund the daily service fee that they charge for a "private resort". Terrible, and misrepreseted. Go to a Motel 6 instead. Its better, cheaper, and much more accurate to what it represents.
Comment from Hotel Management
Feb 6, 2017 by GM, Hotel Management
Thank you for taking a moment to provide your valuable feedback. We are very sorry you were disappointed with your recent stay at our property. We sincerely apologize that our accommodations and cancellation policy did not meet your needs. Again, thank you for your time and feedback.
4 out of 5
Recommended
for Couples
by A verified traveler from San Jose, CA

Cozy Little Get Away

Posted Jan 24, 2017
Pros: The king size bed!
Cons: Maybe bigger soaps??
Location: Lots of restaurants and safe area!
My experience here was pretty good! It was easy, fast, and reasonably priced. The staff was very friendly!
Comment from Hotel Management
Jan 25, 2017 by GM, Hotel Management
Cayla, It is wonderful to hear our friendly staff was able to facilitate your recent stay with us. Thank you for choosing Hotel EREAL while in San Diego. Keep us in mind the next time you are in town! We will do our best to provide you with another excellent experience.
2 out of 5
Recommended
for Everyone
by A verified traveler

I hope they change the towels.

Posted Jan 18, 2017
Day sounded like they have real breakfast. Old heater was off and the room was very cold. In order to keep the room warm, heater have to be on and make noise all night long. One of the towels looks like wasn't changed.
Comment from Hotel Management
Jan 25, 2017 by GM, Hotel Management
Your feedback is appreciated and will be reviewed with all of our staff members. We apologize that you were welcomed to a cold room and our breakfast did not meet your expectations. Hopefully, once the room warmed up, you were able to enjoy the comfort of the room. Thank you for sharing and we hope to have the chance in the future, to deliver a better stay.