Ratings based on 92 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Marin CA

Great service, location and room.

Posted Jan 9, 2017
We were treated so well by the staff and our room was upgraded to a presidential suite which was ... sweet!!!
Comment from Hotel Management
Jan 9, 2017 by Brandon, Hotel Management
Thank you for the kind words! We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Posted Dec 22, 2016
Nice upgrades. Close to businesses for easy shopping and touring of this quaint and friendly town.
Comment from Hotel Management
Dec 25, 2016 by Brandon, Hotel Management
Thanks for your feedback! Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2016
Lovely room and hotel. Will definitely come back. Los Gatos is a gem.
Comment from Hotel Management
Dec 19, 2016 by Brandon, Hotel Management
Thank you for staying with us! We appreciate the kind words.
3 out of 5
Recommended
for Everyone
by A verified traveler from LA

Convenient location

Posted Nov 27, 2016
Nice hotel, but for the price we expected a bit more..... Restaurant is supposed to be the best in Los Gatos, but the breakfast offered was horrible...
Comment from Hotel Management
Dec 2, 2016 by Brandon, Hotel Management
Thank you for taking the time to provide feedback about your recent stay. I am glad to hear you enjoyed the hotel, with the exception of our breakfast buffet. I am sorry that this was not up to your expectations, and I will share your comments with my fellow managers. We do have several restaurants within walking distance that offer a full hearty breakfast. We would be happy to recommend these restaurants to you for your next visit to the area. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2016
Pros: The lobby and the staff.
Cons: A bigger room (for the price).
Location: Walking distance to wonderful restaurants, gym and shopping.
Beautiful facility. Small room though. A normal room, nothing spectacular.
Comment from Hotel Management
Dec 2, 2016 by Brandon, Hotel Management
Thank you for rating our hotel. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location with great walkability

Posted Oct 10, 2016
Pros: location and atmosphere. Love that you can walk anyway quickly. The hotel is decorated beautifully and the rooms are very spacious and comfortable
Cons: It was our 25th anniversary and they didn't do anything special for us. Kind of a bummer
Location: Lots of restaurants, shopping and a great bike path or biking or running
Comment from Hotel Management
Oct 17, 2016 by Brayton Gosling, Hotel Management
Thank you very much for taking a moment to share your experience with us at the property. Congrats on your 25th anniversary! I apologize that our staff did not do anything special for you. We do our best to try and make every special occasion at the property as memorable as possible when we know about it. I was happy to see that you still were able to enjoy your overall stay with us and we hope to have you back in the future for perhaps another occasion where we can take the extra step for you.
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago

Great Place

Posted Sep 30, 2016
Pros: The building. Its old Italian style and court yard layout is very cool and upscale.
Cons: Perhaps more options for the morning buffet.
Location: Location is steps away from downtown Los Gatos and an hour way from Big Basin Redwoods Nature Preserve.
Hotel Los Gatos is a top notch place to stay. Its a beautiful building with high end new amenities but with old world charm. The staff is great and the cleaning crew does the best job I have ever seen not only cleaning but also neatly and carefully placing your spread out messing belongings folded on your suitcase tucked away in the corner out of the way. The pool and hot tub are easily accessible right outside your room and the perfect place to unwind. The location is just steps away from the trendy downtown of Los Gatos with shops and restaurants and just an hour away from the Big Basin Redwoods Nature Preserve which has some of the biggest redwoods in the state.
Comment from Hotel Management
Oct 17, 2016 by Brayton Gosling, Hotel Management
We absolutely appreciate you taking the time to write such a wonderful review about your recent experience with us. I was very happy to see that you really enjoyed the location of the property as well our staff. While the breakfast options here on property are somewhat limited to a continental buffet, the Town of Los Gatos has several wonderful breakfast restaurants and cafes within a short walk of the hotel. Our reception desk is happy to share their favorites to help you feel like a true local here in town. We look forward to your next stay with us here in Los Gatos.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Sacramento,CA

Will Stay Here Again. Excellent

Posted Sep 11, 2016
Pros: Most everything
Was here for a week of work, it was delightful and quite. This was the perfect place to rest at the end of a long day. The staff was extremely helpful and attentive. One night I ordered take out and they delivery folks forgot the utensils. The hotel staff had a set of real utensils hand delivered to my room in no time.
Comment from Hotel Management
Sep 13, 2016 by Brayton Gosling, Hotel Management
Thank you for taking the time to share your experience with us at Hotel Los Gatos. I was very happy to see the wonderful feedback about our team. On your next stay with us, we encourage you to try our restaurant. We look forward to having you back the next time your travels brings you into the Silicon Valley area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Los Gatos

Posted Sep 9, 2016
Wonderful stay. Comfortable room. Polite and helpful staff. Cute and secluded town in the middle of Silicon Valley. Hotel restaurant offers greek food and has been awarded a Michelin star. Only minus is that I wanted to order room service for breakfast and it wasn't offered at the time I needed it. Will definitely stay again.
Comment from Hotel Management
Sep 13, 2016 by Brayton Gosling, Hotel Management
Thank you for sharing your most recent stay with us. I was happy to see that you enjoyed our wonderful town and our on site restaurant, Dio Deka. We look forward to having you back again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Hotel with character

Posted Sep 9, 2016
Pros: Close to everything but seemed very tranquil. Nice setting in the Village of Los Gatos.
Cons: The hallways seemed overly dark.
Location: Great location with good freeway access yet away from the noise. The hotel in right in the heart of Los Gatos village.
I was on a two day business trip and wanted to stay in the quaint town of Los Gatos. The hotel was very convenient from the freeway, yet in the quaint village of Los Gatos. The room was a nice size, the bed very comfortable and the hotel was quite and far removed from the hustle of Silicon Valley.
Comment from Hotel Management
Sep 13, 2016 by Brayton Gosling, Hotel Management
Thank you for taking a moment to share your recent stay with us at the property. I was very happy to see that you found that we were a good fit for your business travel. Our property can be a great fit for travelers looking to have a unique experience while still travelling to the hustle and bustle of Silicon Valley. We look forward to having you back in the future!