Ratings based on 303 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
64% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Beware - difficult and unscrupulous management

Posted Sep 17, 2016
The wife and I booked a room at this hotel. The wife later called to inquire about whether it'd be possible to cancel and get a refund. The manager informed her that since it was after the cancellation window this would not be possible. The wife then said "Ok" and ended the call. The wife specifically did *not* say to cancel the reservation as we had already decided before the call that if we had to pay for the room then we might as well go. We showed up later that night to check in and was informed by the desk person that the manager had cancelled our reservation and rented the room out to somebody else and they were full. The desk person called the manager who refused to give us a refund or to give us a future night in exchange and hung up on the desk person. The wife then called the manager directly the next morning and was put on hold, hung up on and generally treated in a rude and uncompromising manner. It's understandable that the manager might have misunderstood the wife's intention during the original call the day before, but after repeated discussions with her it's completely unreasonable to maintain her position that we had cancelled the room. Clearly we did not. Note that since we didn't get checked in ignore the 'Room Cleanliness' and 'Room Comfort' scores - Expedia is forcing us to put scores down for those to submit this.
2 out of 5
by A verified traveler from California

Overnight stay to catch an early flight

Posted Sep 1, 2016
Pros: close to airport
Cons: see above comments
some efforts to remodel part of rooms but walls need repainting after removing old paint. Bathrooms had many chips all over. Very dusty high and low. Needed a good cleaning and dusting of all the room, curtains, window shade. Wifi was very weak. Staff was pleasant.
Comment from Hotel Management
Sep 13, 2016 by G.M , Hotel Management
Thank you for your feedback, we will look into the issues you mentioned.
4 out of 5
by Adrian from Fresno

Posted Aug 29, 2016 on Hotels
It was good
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for the 4 stars! we hope to see you in the future.
3 out of 5
by Susumu from Osaka

住めば都的なホテル。車があれば長期滞在もわるくないビジネス者向けホテル。

Posted Aug 28, 2016 on Hotels
ビジネスで3泊。このホテルの周辺は、同様のホテル、モーテルがある。隣には、メキシカンのファーストフード店がある。道路を挟んだ目の前には、違うホテルのレストランがあるようだ。ホテルのすぐ近くの交差点周辺には、スターバックスもある。目の前のEl camino real通りを5分ほどあるくと、Rite aidという大きな薬局があり、そこで水、ビール、お菓子は調達可能である。反対方向に10分ほどあるけば、Targetという雑貨店、マクドナルドなどがあるsanta clara town centerがある。Andy's BAR-B-QUE というレストランはオススメだ。宿泊した部屋は2Fのキングサイズの部屋。狭いということはない。清掃は毎日行われ、ゴミの取り残しがあるなどの不備はみられず、清潔である。部屋には浴槽がついたシャワーがある。シャワーは固定式である。しかし、浴槽はあったものの栓はなかったので、浸かるという使い方はできないのかもしれない。冷蔵庫は日本のワンルームマンションに置くサイズのものがある。レンジもあったように思う。照明もつかないということはない。シャワーのお湯もでるし、温度は暑いくらい。エアコンはうおーんというが特にきになることはなかった。ホテルの照明、機器などが故障して使えないということもなかった。外がうるさいという口コミもあったが、とくにそのようなことはなかった。朝食は101号室ででる。ホットケーキをつくる機会があり、自分で作ることができる。パンはマフィンなど3−4種類がある。コーヒーも飲める。ただし、毎日だと飽きると思う。防音も悪くないとおもう。ビジネス利用であればこの価格帯であれば快適といえる。もし家族連れとかでも、コストを安上がりにしたければ、選択の範囲に入ってくるだろう。ただし、車がなければ、基本的には、移動は難しい。
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for your feedback! we hope too see you soon.
3 out of 5
by Keichi from Osaka

比較的部屋は綺麗だが、総合的に見て値段に見合うかは微妙

Posted Aug 28, 2016 on Hotels
部屋の内装は、当サイト上の写真から期待していたよりも綺麗で、丁寧に清掃されていた。ドライヤー、アイロン、アメニティ、コーヒーメーカー、電子レンジ、冷蔵庫等設備も揃っている。部屋の無料Wifiは極めて不安定で、仕事ができなかった。フロントの対応は良い。朝食はコーヒー、ジュース、ペーストリーなど申し訳程度の内容だが、アメリカでは普通か。一応、スターバックス、レストラン、スーパーなどの店舗が徒歩圏内にある。
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for your feedback! we hope too see you in the future.
4 out of 5
by hadi from Philadelphia

Posted Aug 10, 2016 on Hotels
Customer service are good, I ask about the laundromat location and she help me right away, and she also give me directions how to get there even she is already write the address for me.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Thank you for your feedback! we hope too see you in the future.
4 out of 5
by A verified traveler

Bueno

Posted Aug 2, 2016 on Hotels
La limpieza y comodidad muy buena pero no me gusto el horario de CHECK Inn
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Thank you for your feedback!
4 out of 5
by Sarah

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Thank you for your feedback!
3 out of 5
by A verified traveler from Los Angeles

Good place to stay in a budget

Posted Jul 30, 2016
Pros: Close to major freeways and affordable places to eat, many of which that are within walking distances.
It was a good place to stay if you are on a budget, and are in town for business or pleasure. I would stay there again if I had limited funds.
Comment from Hotel Management
Aug 2, 2016 by G.M , Hotel Management
Thank you for feedback! we look forward to seeing you in the future.
5 out of 5
by Guadalupe from Reno

Posted Jul 29, 2016 on Hotels
Friendly staff, nice continental breakfast.
Comment from Hotel Management
Aug 2, 2016 by Hotel management, Hotel Management
Thank you for your feedback! we hope too see you again.