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Reviews of Quality Inn

2.5 out of 5
Quality Inn
875 N 13th St, San Jose, CA

Reviews

7.6

Good

Rating 10 - Excellent. 146 out of 506 reviews" "
Rating 8 - Good. 190 out of 506 reviews" "
Rating 6 - Okay. 103 out of 506 reviews" "
Rating 4 - Poor. 50 out of 506 reviews" "
Rating 2 - Terrible. 17 out of 506 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

VECDET

Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Dona, San Diego

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Molds in the bathroom. Carpet stains. Old and dated
Stayed 1 night in Feb 2020

8/10 Good

robert

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Joonyong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Anabel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad neighborhood, old broken hotel
Our bathroom had black mold, room window broken, all night outside noise. Requested new room, clean but another broken window. Worst hotel experience
Stayed 1 night in Feb 2020

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice, very comfortable. The staff was warm and welcoming!The hot breakfast could use some improvement. The oatmeal pot didn’t seem to have been turned on at all and so it was cold and runny.
Stayed 1 night in Feb 2020

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Amy

Traveled with group
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was pretty good. The staff were excellent. They were very accommodating and made my stay very pleasing. I will say here again if I have to go back to San Jose.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Ok hotel for the couple of days we needed it for. Convenient to where we needed to be but it could use some fixing up. Elevator was broken, rooms could use some paint. Through no fault of the hotel our "neighbor" the first night decided to have a party at 4 am. I went to the front desk but didn't get much help. An unanswered call to the room was all the help I got.
Stayed 2 nights in Jan 2020

10/10 Excellent

Eric

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay! The night manager was very pleasant and courteous. The room was clean, though the lampshades in room 325 were broken and needs replacement. The only unpleasant experience, and the manager was very apologetic about, was the broken elevator. We were given a room in the 3rd floor and coming in from a long 6-hour drive and walk up some flight of stairs with our bags was very exhausting. Nevertheless, overall, we had a great stay.
Stayed 1 night in Dec 2019

8/10 Good

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not in the best neighborhood, the elevator was broken
Stayed 1 night in Dec 2019

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A satisfactory stay
It is nicely located to easy airport access. The grounds are well maintained as well as the building. The room was clean except for a couple of stains on the carpet. I was originally given a second floor room, but the desk clerk graciously changed that because the elevator was out. She did say that they expected a repairman the next day. Prompt service to issues always gets points from me. The breakfast was nice with a decent variety.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was okay but the elevator didn't work. I had to carry my luggage through the stairs.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Elevator broken...had the feeling it was down for weeks. Late ck in. Front desk person not the easiest . Bags very heavy from travelling 10 days. 2 of us. Had to carry luggage up to 2nd floor. Grrrr.
Stayed 1 night in Dec 2019

10/10 Excellent

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was clean and new. The only thing I didn't like was that the receptionist was too busy. Left me on hold too long.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2019

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Susan, San Diego

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
no gym, no bar, no store, actually 2 star, further away from convention center than stated: so all different than expedia said. Had I known, i would have paid more for better. The staff was nice. inside the room was good equal to a 2 star.
Stayed 2 nights in Nov 2019

8/10 Good

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Asiah, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. It was a nice & comfortable stay. Look forward to visiting again! 🙂
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Not bad for an overnight stay to catch an early flight.
Stayed 1 night in Oct 2019

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Friendly front desk
Stayed 1 night in Sep 2019

4/10 Poor

Marvin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad beds!
We reserved a room for 3 people. We checked in and went to the room and the thermostat read Error, would not allow the A/C to come on. The night manager said he could not do anything, offered us a suite with a king bed and sleeper sofa. The sofa bed was going downhill and the mattress was maybe 3” thick. We called the desk again and another mgr got us a roll away bed, same bad mattress but level and said he would not charge us for the roll away. We wanted a room with two beds and got that mess, not comfortable at all for a mature adult.
Stayed 2 nights in Oct 2019

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast !
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing is good. Except the room is little smell of spilled dry milk.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Faye

Traveled with family
Liked: Cleanliness
Front desk staff rude at breakfast; sat with her ear buds in the entire time. Disengaged with hotel guests.
Stayed 1 night in Oct 2019

8/10 Good

Travel, eastbay

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Light in bathroom is very dim. Food very good! Walffle is delicious, sausage is very good.
Stayed 2 nights in Oct 2019

10/10 Excellent

Quang, New York City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and daily cleanliness service.
Stayed 3 nights in Oct 2019

6/10 Okay

Steve

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night for business purposes. The area is expensive so for the price this location had what I needed- clean, close to the airport. I checked in on the later side and the man at the front desk was pleasant and helpful.
Stayed 1 night in Oct 2019

6/10 Okay

Katharine An

Traveled with group
Stayed 1 night in Sep 2019

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time good
This is the second time my wife and I have stayed here. It's convenient to our son and daughter-in-law's residence, and it's a good clean hotel. Friendly service.
Stayed 4 nights in Sep 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
worth it
good Quality - great staff. BUT! please move ash tray/trash container away from the entrance (not sure what CA law is, but too close) smoke came into my room on first floor. UGH!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019