Dangerous security risk and worse customer service
Posted Sep 30, 2016
I booked this hotel on Expedia to be close to the airport for an early flight. Upon a late arrival, the front desk employee was fairly rude. When I went to my room and went to unlock the room with the key, I could not get in because the room had been locked from the inside. Concerned that there was someone in the room, I returned to the front desk, where the employee called the room (certainly waking its occupant up) to confirm that he had indeed given me a key to SOMEONE ELSE'S ROOM LATE AT NIGHT. I was outraged by this, but he did not seem concerned. In the morning, I asked a different front desk employee to speak to the manager about this issue. Again, she did not seem shocked or concerned in the least. She said the manager would call me later when she got in and make the price adjustment if she saw fit. The manager never called me, so I called her. I explained the situation and she stated that the hotel had "fixed the situation promptly." The creepy/dangerous notion that a hotel would provide a key to an already occupied room can never actually be fixed - what if the occupant had not locked the door from the inside? Can you imagine a stranger just showing up in your room late at night while you are sleeping? I told the manager that I would never stay at a Quality Inn again and I would be sure to share this incident with others, and she said "I'm okay with that."