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Thank you so much for taking the time to tell us about your stay. We are so glad you had a great experience staying with us. We do take pride in our hotel and service. Please come back and see us again next time you are in the San Jose area.
Thank you for taking the time to tell us about your great stay. We appreciate that very much.Please come back and see us next time you are in the San Jose area.
The faucet was broken and the headboard had scratches on it
Ervin
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on Feb 27, 2024
Thank you for bringing this to our attention. I hope we were able to correct these issues for you during your stay.Please come back and see us next time you are in the San Jose area.
I stayed in a two queen bedroom.
The beds were too old and not flat.
Both of me and my wife could not sleep well.
Before it is fixed or replaced by new beds, I will never stay again.
JINOH
Stayed 6 nights in Feb 2024
Response from Sheraton San Jose on Feb 21, 2024
Thank you for your feedback and I apologize for your experience. I will share your comments with our hotel leaders, we appreciate your time.
2/10 Terrible
Annie
Feb 13, 2024
Do not make my mistake of booking through Expedia. If you book with Marriot directly, the refund and cancellation policy is much, much more flexible. FYI.
I wanted a Balcony room which is why I came here but they were "booked out"? Parking lot was empty and there was no one there though.
The one good thing I can say is that the receptionist are nice and beautiful.
George
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Jan 9, 2024
Thank you for your feedback and I apologize that you did not get a room with a balcony.
6/10 Okay
Monique
Jan 6, 2024
Monique
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Jan 9, 2024
Thank you for your rating and we apologize about your experience.
4/10 Poor
U Hin
Dec 28, 2023
U Hin
Stayed 2 nights in Dec 2023
Response from Sheraton San Jose on Jan 30, 2024
Thank you for your feedback and apologize for your experience.
Thank your for your positive rating, we appreciate it.
10/10 Excellent
Luan
Nov 29, 2023
Luan
Stayed 2 nights in Nov 2023
Response from Sheraton San Jose on Dec 21, 2023
Thank you for your positive rating and Happy Holidays!
6/10 Okay
Rosa M
Traveled with family
Nov 29, 2023
Liked: Cleanliness
Disliked: Amenities
to be a Sheraton, I felt that the stay was not up to the standard of a Sheraton, of the 7 days that we were in the place, 1 only day they gave us service, and they did not fill up, nor shampoo, nor conditioner, nor Cleanex
Rosa M
Stayed 6 nights in Nov 2023
Response from Sheraton San Jose on Nov 29, 2023
I sincerely apologize for your experience, I will share your feedback with our housekeeping team. We appreciate your time and Thank you.
Very nice and clean. Friendly and professional staff.
Sandy
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 25, 2023
Thank you for taking your time to tell us how much you enjoyed your stay with us. This means so much to us as we pride our selves in outstanding service.Please come back to see us next time your are in the San Jose area.
Thank you for bringing this to our attention. We sincerely hope we were able to correct these issues during your stay. And I do apologize that this made for a bad experience for you and I hope you choose to come back and see us next time you are in the San Jose area.
Thank you for taking the time to give us such a great review. We value your opinion and hope you come back to see us next time you are in the San Jose area.
8/10 Good
Fallon
Business traveler
Nov 7, 2023
Liked: Cleanliness, room comfort
Nice room, nothing else
The room was clean and the bed was comfortable. There was a leaky faucet the entire time and the drainage of the tub is a problem. The restaurant/bar not being open on the weekend was bad and anything I wanted to purchase from the front desk was out of stock! $60 for an hour early check in is completely ridiculous. If you want a clean room for a night or 2 I would recommend but don't expect any type of service or anything more than that.
Fallon
Stayed 2 nights in Nov 2023
Response from Sheraton San Jose on Nov 8, 2023
Thank you for your comments and feedback, we appreciate your time in sharing us your experience.
Thank you so much for staying with us and the great review. We are so happy you enjoyed your stay and hope you come back to see us next time you are in the San Jose area.
It was a great hotel and very clean. I loved the quite area and the beautiful garden. Very close to the great mall too
Monica
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 5, 2023
Thank you for the kind words. We are glad you enjoyed the hotel and had a nice stay. We hope you come back to see us next time you are in the San Jose area.
Thank you so much for staying with us and the great review. We are so happy you enjoyed your stay and hope you come back to see us next time you are in the San Jose area.