Outdoor pool

Reviews of Sheraton San Jose Hotel

3.5 out of 5
Sheraton San Jose Hotel
1801 Barber Ln, Milpitas, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 523 out of 1001 reviews" "
Rating 8 - Good. 241 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 71 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton San Jose on Mar 18, 2024
Thank you so much for taking the time to tell us about your stay. We are so glad you had a great experience staying with us. We do take pride in our hotel and service. Please come back and see us again next time you are in the San Jose area.

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay
Stayed 1 night in Mar 2024
Response from Sheraton San Jose on Mar 12, 2024
Thank you for taking the time to tell us about your great stay. We appreciate that very much.Please come back and see us next time you are in the San Jose area.

8/10 Good

Ngan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay, hotel is on the older side but everything is clean. No microwave in the room and no fridge in our normal room as well.
Stayed 2 nights in Mar 2024
Response from Sheraton San Jose on Mar 4, 2024
Thank you for your response and I apologize that we do not provide microwave on property as a brand standard and fridge is upon request only.

10/10 Excellent

Hoc

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Sheraton San Jose on Feb 28, 2024
Thank you for your excellent feedback!

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The faucet was broken and the headboard had scratches on it
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on Feb 27, 2024
Thank you for bringing this to our attention. I hope we were able to correct these issues for you during your stay.Please come back and see us next time you are in the San Jose area.

4/10 Poor

JINOH

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in a two queen bedroom. The beds were too old and not flat. Both of me and my wife could not sleep well. Before it is fixed or replaced by new beds, I will never stay again.
Stayed 6 nights in Feb 2024
Response from Sheraton San Jose on Feb 21, 2024
Thank you for your feedback and I apologize for your experience. I will share your comments with our hotel leaders, we appreciate your time.

2/10 Terrible

Annie

Do not make my mistake of booking through Expedia. If you book with Marriot directly, the refund and cancellation policy is much, much more flexible. FYI.
Stayed 1 night in Feb 2024
Response from Sheraton San Jose on Feb 13, 2024
Thank you for your feedback.

10/10 Excellent

Ervn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the spacious room but I did not like that there wasn’t one microwave on the property that’s really weird for a 3.5/4 star hotel
Stayed 2 nights in Feb 2024
Response from Sheraton San Jose on Feb 13, 2024
Thank you for your feedback and I apologize that we don’t provide microwave on property. Thank you.

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it very private i had the apartment looking suite very nice n clean
Stayed 1 night in Jan 2024
Response from Sheraton San Jose on Jan 30, 2024
Thank you for your positive feedback and for staying with us.

6/10 Okay

Rachel

Response from Sheraton San Jose on Jan 11, 2024
Thank you for your feedback and apologize for your experience.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheraton San Jose on Jan 11, 2024
Thank you for staying with us!

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wanted a Balcony room which is why I came here but they were "booked out"? Parking lot was empty and there was no one there though. The one good thing I can say is that the receptionist are nice and beautiful.
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Jan 9, 2024
Thank you for your feedback and I apologize that you did not get a room with a balcony.

6/10 Okay

Monique

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Jan 9, 2024
Thank you for your rating and we apologize about your experience.

4/10 Poor

U Hin

Stayed 2 nights in Dec 2023
Response from Sheraton San Jose on Jan 30, 2024
Thank you for your feedback and apologize for your experience.

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple night
Very friendly staff Very clean room
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 29, 2023
Thank you for your positive feedback regarding our staff and room cleanliness.Happy Holidays!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 29, 2023
Thank you for your positive rating and Happy Holidays!

8/10 Good

Eva

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 29, 2023
Thank you for your positive rating and Happy Holidays!

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 29, 2023
Thank you for your positive rating and Happy Holidays!

10/10 Excellent

Luay

Stayed 2 nights in Dec 2023
Response from Sheraton San Jose on Dec 21, 2023
Thank you for your positive rating and Happy Holidays!

10/10 Excellent

jaquelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 19, 2023
Thank you for your positive rating! We appreciate it and Happy Holidays!

4/10 Poor

Gustavo

Business traveler
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton San Jose on Dec 19, 2023
Thank you for your feedback, I do apologize about your experience.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 19, 2023
Thank you for your positive rating! We appreciate it and Happy Holidays!

6/10 Okay

Claus

Stayed 6 nights in Dec 2023
Response from Sheraton San Jose on Dec 16, 2023
Thank you for staying with us!

10/10 Excellent

Kurt

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 16, 2023
Thank you for staying with us!

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023
Response from Sheraton San Jose on Dec 16, 2023
Thank you for staying with us!

8/10 Good

Virgil

Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Jan 9, 2024
Thank you for staying with us!

10/10 Excellent

Min

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed this hotel many times and staff was very nice but the room need to renovation. The carpet in room looks too old.
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 16, 2023
Thank you for your feedback and positive review regarding our staff. We are waiting for a renovation, Thank you.

6/10 Okay

Siqi

Disliked: Cleanliness
The bedding is unclean when I checked in and facility is quite old.
Stayed 4 nights in Dec 2023
Response from Sheraton San Jose on Dec 9, 2023
I apologize for your experience, I will share your feedback with our housekeeping leaders. Thank you.

2/10 Terrible

Todd

Liked: Staff & service
Disliked: Property conditions & facilities
Cold. Everything was cold restaurant, bar, conference room, coffee, food.
Stayed 3 nights in Nov 2023
Response from Sheraton San Jose on Dec 6, 2023
I apologize for your experience, I will share your review with our operation leaders. Thank you.

10/10 Excellent

Quang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 9, 2023
Thank you.

8/10 Good

Benedicto D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheraton San Jose on Dec 9, 2023
Thank you for your rating.

10/10 Excellent

Kurt

Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Dec 23, 2023
Thank your for your positive rating, we appreciate it.

10/10 Excellent

Luan

Stayed 2 nights in Nov 2023
Response from Sheraton San Jose on Dec 21, 2023
Thank you for your positive rating and Happy Holidays!

6/10 Okay

Rosa M

Traveled with family
Liked: Cleanliness
Disliked: Amenities
to be a Sheraton, I felt that the stay was not up to the standard of a Sheraton, of the 7 days that we were in the place, 1 only day they gave us service, and they did not fill up, nor shampoo, nor conditioner, nor Cleanex
Stayed 6 nights in Nov 2023
Response from Sheraton San Jose on Nov 29, 2023
I sincerely apologize for your experience, I will share your feedback with our housekeeping team. We appreciate your time and Thank you.

8/10 Good

Ka Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and responsive staff whcih made my stay really pleasant. Hotel property itself is kinda dated and starting to show its age.
Stayed 6 nights in Nov 2023
Response from Sheraton San Jose on Nov 29, 2023
Thank you for recognizing our staff, we will celebrate our staff efforts for a job well done.

8/10 Good

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room would have been better had they have more lightning. The room was a bit dark.
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 29, 2023
Thank you for your feedback, I will share your comments with out maintenance team.

8/10 Good

Nataliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, thank you.
Stayed 4 nights in Nov 2023
Response from Sheraton San Jose on Nov 29, 2023
Thank you for staying with us, we appreciate your time.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, campus is great, staff os excellent ... i have no clue why they are listed as 3.5 stars??
Stayed 3 nights in Nov 2023
Response from Sheraton San Jose on Nov 29, 2023
Thank you for staying with us, we appreciate your positive comments and will share with our team members.

10/10 Excellent

Edwin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Sheraton San Jose on Nov 29, 2023
Thank you for staying with us, we appreciate your rating.

10/10 Excellent

Sandy, Pico rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Friendly and professional staff.
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 25, 2023
Thank you for taking your time to tell us how much you enjoyed your stay with us. This means so much to us as we pride our selves in outstanding service.Please come back to see us next time your are in the San Jose area.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 23, 2023
Thank you for your review, we appreciate it.

6/10 Okay

Maria

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room was dusty and no hot water in sink
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 20, 2023
Thank you for bringing this to our attention. We sincerely hope we were able to correct these issues during your stay. And I do apologize that this made for a bad experience for you and I hope you choose to come back and see us next time you are in the San Jose area.

10/10 Excellent

Maria Esther

Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Dec 16, 2023
Thank you for staying with us!

8/10 Good

Aidia

Stayed 2 nights in Nov 2023
Response from Sheraton San Jose on Nov 14, 2023
Thank you for staying with us!

10/10 Excellent

Min

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 12, 2023
Thank you for taking the time to give us such a great review. We value your opinion and hope you come back to see us next time you are in the San Jose area.

8/10 Good

Fallon

Business traveler
Liked: Cleanliness, room comfort
Nice room, nothing else
The room was clean and the bed was comfortable. There was a leaky faucet the entire time and the drainage of the tub is a problem. The restaurant/bar not being open on the weekend was bad and anything I wanted to purchase from the front desk was out of stock! $60 for an hour early check in is completely ridiculous. If you want a clean room for a night or 2 I would recommend but don't expect any type of service or anything more than that.
Stayed 2 nights in Nov 2023
Response from Sheraton San Jose on Nov 8, 2023
Thank you for your comments and feedback, we appreciate your time in sharing us your experience.

10/10 Excellent

Tatenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
My stay was amazing.
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 7, 2023
Thank you for your positive feedback regarding your stay. We greatly appreciate it and hope to see you next time.

10/10 Excellent

Tania

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 6, 2023
Thank you so much for staying with us and the great review. We are so happy you enjoyed your stay and hope you come back to see us next time you are in the San Jose area.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel and very clean. I loved the quite area and the beautiful garden. Very close to the great mall too
Stayed 1 night in Nov 2023
Response from Sheraton San Jose on Nov 5, 2023
Thank you for the kind words. We are glad you enjoyed the hotel and had a nice stay. We hope you come back to see us next time you are in the San Jose area.

10/10 Excellent

CHIH-CHIUNG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2023
Response from San Jose Sheraton on Nov 6, 2023
Thank you so much for staying with us and the great review. We are so happy you enjoyed your stay and hope you come back to see us next time you are in the San Jose area.