Ratings based on 346 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Seattle

Horrible Hotel

Posted May 18, 2017
Pros: nothing
Cons: reservation service
Arrived at 11 pm with a guaranteed reservation and they were oversold. I had to find another hotel at that time of night and it cost me double. Would never deal with Sheraton or Starwood again.
5 out of 5
by Sean

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for your comments on your recent stay with us. We are pleased to see you enjoyed your stay and look forward to welcoming you back soon.
5 out of 5
by A verified traveler

Excellent service and very clean room

Posted Feb 21, 2017 on Hotels
Staff were friendly and the room was spacious and very clean
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for your comments on your recent stay with us. We are pleased to see you enjoyed your stay and look forward to welcoming you back soon. I will be sure to share your comments with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salem OR

Granddaughter move

Posted Feb 6, 2017
It was close to my granddaughter's new apt. Wish we'd had more time to enjoy the amenities.
Comment from Hotel Management
Mar 1, 2017 by Randy M, Hotel Management
Thank you for your comments on your recent stay with us. We are pleased to see you enjoyed your stay and look forward to welcoming you back soon.
3 out of 5
by Thomas

Posted Feb 1, 2017 on Hotels
Be advised that construction is going on adjacent to the hotel beginning at 8 AM (Northside)
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for your comments on your recent stay with us. During your next visit please mention you would like away from the construction and will be happy to honor your request. Thank you again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Very comfortable. Must get the club room, worth it!!!
Comment from Hotel Management
Mar 1, 2017 by Randy M, Hotel Management
Thank you for your comments on your recent stay with us. We are pleased to see you enjoyed your stay and look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Stayed here for one night because it was convenient to business location for meetings. The place served me well, and did exactly what I needed. I didn't spend much time there--was in late and out early, so didn't get to try the pool or hot tub. Was also convenient to have a restaurant on the premises. Food there was fine. I chose not to rent a car because my meetings were close enough to walk, but that neighborhood isn't set up for pedestrians, so the walk was a bit tricky; hard to stay out of traffic.
Comment from Hotel Management
Mar 1, 2017 by Randy M, Hotel Management
Thank you for your comments on your recent stay with us. We are pleased to see you enjoyed your stay and look forward to welcoming you back soon. If your travels bring you back to our area I would recommend to look into our shuttle service for your business meetings.
3 out of 5
by A verified traveler

Overrated but ok

Posted Jan 9, 2017 on Hotels
No fridge, wifi surcharge i think this is a 3.25 star hotel
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Thank you for your feedback and review of your recent stay with us. We value you feedback and work it improve out service through your comments. If your travels bring you back to the Sunnyvale area we would like to welcome you back and arrange for your to have a fridge in your room for your arrival. Thank you again for your feedback and we hope to welcome you back soon.
4 out of 5
by Shen

Convenient and friendly hotel

Posted Jan 6, 2017 on Hotels
Front desk personnel are extremely courteous and helpful to make you feel very welcome. The hotel is located conveniently at a highway exit but very noisy. After talking to the front desk, we were switched to a much quieter room. Excellent service!
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for your sharing your experience with us here at the Sunnyvale Sheraton. I am pleased our team listened to your needs and took quick action in taking care of you. We hope to welcome you back in the future. Until then, take care of yourself and safe travels always.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and efficient hotel

Posted Jan 2, 2017
Everything was as expected -- not grand, but comfortable.
Comment from Hotel Management
Mar 1, 2017 by Randy M, Hotel Management
Thank you for your comments on your recent stay with us. We are pleased to see you enjoyed your stay and look forward to welcoming you back soon.