Japanese garden

Reviews of Staybridge Suites Silicon Valley, an IHG Hotel

3 out of 5
Staybridge Suites Silicon Valley, an IHG Hotel
321 Cypress Drive, Milpitas, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 68 out of 103 reviews" "
Rating 8 - Good. 26 out of 103 reviews" "
Rating 6 - Okay. 5 out of 103 reviews" "
Rating 4 - Poor. 3 out of 103 reviews" "
Rating 2 - Terrible. 1 out of 103 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chemaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and really enjoy the two bedroom suites.
Stayed 1 night in Dec 2023

10/10 Excellent

Marki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay! Breakfast was awesome. A lil hidden gem of hotels. Will stay again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Absolutely wonderful hotel! Super clean, quiet and safe! Dinner and Breakfast were great. Highly recommend!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jenny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, will stay here again. Reasonable price. Nice hot breakfast. Clean facility. Friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Traveled with family
Room was not ready at check in time. One hour plus late. Carpets were wet and smelly. Windows were left open, both toilets ran, and closet doors broken.
Stayed 1 night in Jul 2023

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and specious
Stayed 3 nights in Jul 2023

10/10 Excellent

Venus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Chemaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast bar was amazing. The suite was very nice and we would definitely stay here again.

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a perfect size for a group of 5 adults! The property is located in a nice, quiet area, and there are places to eat and shop nearby. The breakfast was simple but good and everything was clean. It was great for what we needed it for.

10/10 Excellent

ing

Stayed 2 nights in Sep 2022

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Convenient access to hwy. Elegant clean facility. Faulty thermostat. Broken hair dryer. Clerk doesn't answer phone.
Stayed 1 night in Dec 2021

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights in a two-bedroom suite. Rooms are big and clean. Bed are comfortable with good quality bed linens. There are a lot of asian restaurants nearby.
Stayed 2 nights in Dec 2021

6/10 Okay

Jesse

Liked: Property conditions & facilities, room comfort
Changed hotel
We’re told Our Room had a water leak, or maybe they over booked so we had to move to different hotel across the street
Stayed 1 night in Nov 2021

10/10 Excellent

May

Stayed 1 night in Nov 2021

8/10 Good

Camille

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful hotel with in-room kitchenette
The hotel was beautiful and our stay was very nice. Loved the kitchenette and dishes provided. There were a couple of changes that needed to be made and an issue with our room when we arrived, but the hotel staff more than made up for it. Breakfast was delicious, although it was frustrating having to wait in a long line to have one person serve everything up. I understand the safety protocols due to Covid, but asking people to stand near strangers in line for more than 15 minutes is far more risky (and scientifically founded) than letting people touch utensils and serve themselves, which has not been proven to contribute to viral spread. Overall, we had a wonderful stay at your hotel!!
Stayed 2 nights in Oct 2021

8/10 Good

Carrie

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, a nice stay
Really enjoyed our stay but was more than a little ticked when the front desk told us where to get breakfast and AFTER yelled at us for getting food. Apparently, they need to do it for you, not an issue, but TELL me that. Additionally, on the morning of check out, I was awaken by the maid beating on the door. She left for an hour, then came back and cross examined me as to when we were leaving as "she wants to clean the room", well that's fine, but check out time is in 2 HOURS! I found this unacceptable. Otherwise a nice hotel, nice to have the kitchen. Bed was not very comfortable but the rest of the room was. Overall, A nice stay
Stayed 2 nights in Jul 2021

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the room, hallway, lobby; and the friendly nd professional staff. I like the selections of food for the complimentary breakfast. I didn't get to try because I always got home late after all day sight seeing, but the hotel also offers complimentary dinner like. taco bar, etc. Very generous. You are practically set for breakfast and dinner everyday! One are of improvement is the laundry room; it could use more frequent cleaning. I am sure it is heavily used therefore get messy quickly; I do appreciate the free use of washer and dryer, and free laundry soap and dryer sheets! Every other hotel I've used, I always had to pay with coins and got my own supplies.
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The fast check-in and friendly staff.
Stayed 1 night in Jul 2021

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to restaurants and a grocery store.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the Kitchenette; provided almost all the items needed for cooking, except oil and sources. Also free laundromat with detergent provided. Best place to stay for a long trip.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great place!
As always we had very nice weekend relaxing. Very nice place to stay.
Stayed 2 nights in Feb 2021

10/10 Excellent

Tomica

Traveled with family
Liked: Cleanliness, room comfort
Really great stay!
The gentleman checking us in was so friendly, so happy and was very helpful and went out of his way to help with the internet for us. I’ve stayed here twice and both times this gentleman was there and was very welcoming.
Stayed 1 night in Feb 2021

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verenice

Liked: Cleanliness, room comfort
Disappointed
Not everything on kitchen like it used to be, and went I requested an item that was missing I have to go pick it up at the front desk. No one could’ve bring it to me. Hot tub wasn’t working
Stayed 1 night in Oct 2020

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, room comfort
It is a gem!
I would love to rate Staybridge 5 stars. Everything was excellent in the terms of cleanness, communication and location. This hotel was really trying to make guests a comfortable home.
Stayed 2 nights in Sep 2020

10/10 Excellent

Juliana

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

chad

Liked: Cleanliness, room comfort
Stayed 1 night in May 2020
Response from tiff on Jun 24, 2020
Thanks for the wonderful survey

10/10 Excellent

florinda p.

Liked: Cleanliness
1 night getaway
Excellent accommodations but far from the vta
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Amenities
Got a free upgrade and didn’t even ask for it! Guest desk was very polite and did everything to make your stay nice
Stayed 1 night in Dec 2019
Response from TVFD on Dec 12, 2019
Thank you for taking the time to write a review for our hotel. We are so happy to know that we were able to meet your expectations in regards to guest service, and that you enjoyed your stay with us. We hope to have the opportunity to accommodate you again soon.

10/10 Excellent

JX, Singapore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location not bad, nearby restaurants and shopping places. Room is cozy and clean. Staff are friendly and helpful. There is free self-service laundry at lobby. There is also free shuttle service within 5 miles (reserve your seat earlier). Overall a very good stay, but the breakfast buffet can help with more variety though.
Stayed 7 nights in Nov 2019
Response from TVFD on Nov 30, 2019
Dear JX, Thank you for taking the time to write a review for our hotel. We are so happy to know that we were able to meet all of your expectations, and hope to have the opportunity to accommodate you again.

10/10 Excellent

Dongok

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on the fourth floor and ended up with ants in the kitchen. TV didn't work the first night, had to call maintenance. Evening breeze would bring a stench of garbage. Must be a dump or something around there. Every evening. Staff was helpful, friendly, courteous.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Clean and decent price, only minor problems
The hotel was very clean and easy to find. The two issues we had while staying was the elevators being broke and having to climb up and down the stairs to our rooms. The other problem was the bed was extremely small for a standard queen, it felt more like a Full size bed.
Stayed 2 nights in Oct 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely going back
It was an amazing stay! With complimentary washers and dryers (soap included) it made me feel at home. Rooms are really big and everything is within 15 minutes. Highly recommend
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from TVFD on Sep 11, 2019
Thank you so much for taking the time to rate our hotel. We are so happy to know that we were able to meet your expectations during your stay with us, and hope to accommodate you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We spent 3 days and enjoyed everything about this hotel. Very clean and beds were all very comfortable. Good amenities.
Stayed 3 nights in Aug 2019
Response from TVFD on Aug 28, 2019
Thank you so much for taking the time to write a review for our hotel. We are so happy to know that we were able to meet your expectations, and hope to have the opportunity to welcome you back again soon.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from TVFD on Aug 28, 2019
Dear Robert, Thank you so much for taking the time to rate our hotel. We are so happy to know that we were able to meet all your expectations, and hope to have the opportunity to accommodate you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and service!
Stayed here with my dad to attend a concert at the nearby Levi Stadium. Great convenient location, excellent service, free parking and full breakfast! Everything was terrific except during the night we could hear what sounded like maintenance or furniture being moved directly below us. Didn't get much sleep as a result, but the room was very spacious, clean, and comfortable. Would stay here again for sure!
Stayed 1 night in Aug 2019
Response from TVFD on Aug 28, 2019
Thank you for taking the time to write a review for our hotel. We are so pleased to know that you enjoyed your stay with us, and would like to apologize for the sleep disturbance you had experience. We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from TVFD on Aug 28, 2019
Dear Grace, Thank you for taking the time to rate our hotel. We are happy to know that you enjoyed your stay with us, and hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Three night stay for elderly wheelchair bound guest. Very accommodating, good services, and sweet staff. She was comfortable, felt safe, and was able to maneuver properly.
Stayed 3 nights in Aug 2019
Response from TVFD on Aug 28, 2019
Thank you so much for taking the time to write a review for our hotel.We are so happy to hear that you felt you received great customer service during your stay with us. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Wei-Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel service and people is nice! and covers breakfast, light dinner, gym, swimming pool, and free laundry! However, San Jose's security is very bad (car window be mashed in first night, just park in front of hotel)
Stayed 7 nights in Jul 2019
Response from TVFD on Aug 28, 2019
Dear Wei-Ming, Thank you so much for taking the time to write a review for our hotel. We are so happy to know that you enjoyed your stay with us, and hope to have the opportunity to accommodate you again. We have been working towards improving our security by hiring at least one guard to patrol inside and outside of the hotel every night.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from TVFD on Jul 12, 2019
Dear Harold, Thank you so much for taking the time to rate our hotel. We are so happy to know that we were able to meet all of your expectations, and hope to have the opportunity to accommodate you again soon!