Ratings based on 638 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
The hotel is amazing. It's located in downtown San Jose and is walking distance to the Convention Center.
Comment from Hotel Management
Jan 17, 2017 by Loyalty Manager , Hotel Management
Dear Valued Guest, I'm happy to hear you enjoyed the downtown area!! Thank you for choosing Fairmont San Jose for your getaway and for taking the time to share your feedback. We very much appreciate your patronage and look forward to your return. Warmest Regards, Loyalty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Sharks Fan Friendly Hotel

Posted Jan 13, 2017
The hotel was awesome. My wife and I went for one night to a sharks game and it fit our needs well. Walking distance from the center and walking distance for coffee the next morning. Very clean and spacious room and friendly staff. Definitely would stay here again. Note: There is a parking fee of $25 a day at the hotel but like I said walking distance from a lot of great places; so we felt it was worth the price.
Comment from Hotel Management
Jan 13, 2017 by Loyalty Manager , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to hear you enjoyed your experience with us during your recent trip into town for the Sharks game. We appreciate your post and hope to welcome you back again. Kind Regards, Loyalty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Hotel was nice,clean location great

Posted Dec 22, 2016
Pleasant, only wished our beds had better,or newer mattress.
Comment from Hotel Management
Dec 27, 2016 by Loyalty Manager , Hotel Management
Dear Ms. Castro, Thank you for sharing your feedback. I do apologize for your disappointments with the rooms. We have just received many new mattresses so will be replacing those shortly. We appreciate your feedback and hope to welcome you back again soon. Kind regards, Loyalty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kensington, CA

Perfect Hotel in Downtown San Jose

Posted Dec 19, 2016
Pros: staff stands out as especially nice
Location: everything is nearby
Really enjoy the mix of people who stay here, from business travelers to families, and the Christmas setting this time was especially appealing, but still warm enough (for a transplanted Canadian) to use the pool.
Comment from Hotel Management
Dec 20, 2016 by Loyalty Manager , Hotel Management
Dear Leif, Thank you for your post and for choosing our hotel for your stay. We are delighted that we were able to enjoy Christmas in the Park and hope to welcome you back again soon. Warm Regards, Loyalty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Upscale downtown San Jose hotel

Posted Dec 19, 2016
Pros: Large rooms, clean, and nicely finished.
Cons: My room was behind the elevator shaft. Not much you can do about it but it wasn't one of the better rooms in the hotel.
Location: Right at the center of town with lots of nearby restaurants within easy walking distance.
My room was behind the elevator shaft. While the sound was muffled I could hear the elevator running at night. There was a Christmas on the Park event right outside the hotel which made getting to the hotel difficult and valet parking was challenging. My last night my car was parked in an outdoor overflow parking lot. It was icy when I retrieved it the next morning. The hotel itself is quite nice as are the size of the rooms. Everything was clean and nicely finished.
Comment from Hotel Management
Dec 21, 2016 by Loyalty Manager , Hotel Management
Dear Dave, Thank you for your post. Clearly we missed the mark for you this stay and I am very sorry about that. We strive to create an exceptional experience in every area and I regret that we did not succeed for you. Please rest assured that we do read all posts and have shared your feedback with our team leaders in order to make necessary corrections and improvements to get back on track with the wonderful experience and warm, engaging service we are traditionally known for. Thank you again for your valuable feedback. Kind regards, Loyalty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Carmel, CA

Nothing wrong with this hotel!

Posted Dec 16, 2016
Pros: The cleanliness and room size, it's spacious which is hard to find in the Silicon Valley/SF area.
Cons: Unlock the side door to the main building between the main and South towers during business hours, that's frustrating but I appreciate the security.
Location: Lots of restaurants and bars nearby, we even walked back from the SAP Center and felt perfectly safe.
I have stayed here before on business, this time was for pleasure. We had a newly renovated room and even received a cheese board at night when we returned to the room. Everything was clean and the room was spacious. The staff was excellent.
Comment from Hotel Management
Dec 19, 2016 by Loyalty Manager , Hotel Management
Dear Kim, Thank you for choosing the Fairmont San Jose for your getaway and for taking the time to share your feedback. We certainly appreciate your patronage and your review. We hope to welcome you back again soon. Kind regards, Loyalty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious room as expected

Posted Dec 15, 2016
Nice room. Plush and cozy! Internet is extra and you have to pay for parking. Not convenient to Sunnyvale due to traffic.
Comment from Hotel Management
Dec 15, 2016 by Loyalty Manager , Hotel Management
Dear Valued Guest, Thank you for choosing the Fairmont San Jose for your getaway and for taking the time to share your feedback. We certainly appreciate your patronage and your review. We hope to welcome you back again soon. Kind regards, Loyalty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Dec 8, 2016
Pros: Location, Room taste, Brekfast (servers are well trained and give nice morning smile)
Cons: Reception staff could be little more nicer with smile.
Stayed before the Christmas time so there were Christmas spirits both in the hotel and around there. There are Museum, park, restaurant, church you can just walk from the hotel, so I din't get bored at all. I also enjoyed seeing planes landing San Jose Airport from my room window, beautiful view especially early morning seeing sunrise.
Comment from Hotel Management
Dec 13, 2016 by Loyalty Manager , Hotel Management
Thank you for taking the time to share your 5 star review of your recent stay with us. I'm very pleased you had such a nice stay. We look forward to your return. Warmest Regards, Loyalty Manager
3 out of 5
by A verified traveler

Posted Dec 4, 2016
Bathroom 20 years past it's prime. Great downtown location.
Comment from Hotel Management
Dec 14, 2016 by Loyalty Manager , Hotel Management
Dear Valued Guest Thank you for taking the time to share your feedback. We appreciate your positive review and our downtown location to be convenient for your stay in San Jose. We apologize for your disappointment with the Bathrooms. We appreciate your comments and concerns. . We look forward to welcoming you back to our hotel again soon. Warm Regards, Loyalty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hayward, United States of America

Very nice experience

Posted Nov 27, 2016
Starting with Brenda at check in all the way until I checked out with Brenda, I enjoyed myself. It's a lovely grand hotel. Older but with soul, which I prefer to super modern. The view was great on the 11th floor and the bed was very comfortable.
Comment from Hotel Management
Dec 13, 2016 by Loyalty Manager , Hotel Management
I look forward to sharing your kind words with the hotel staff, I know they'll be pleased to hear it. Warm Regards, Loyalty Manager Fairmont San jose