Ratings based on 2,415 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Historic Grand Hotel

Posted Jul 19, 2017
Rooms lack adequate comfortable Furnishings such as sitting chairs and tables. Bathrooms old style with very small showers. Beautiful lobby area, excellent staff, and good restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from Monterey

Nice room but slow wait

Posted Jul 16, 2017
Everything was great with check in and the room was fine. However no plug in bathroom to use blow dryer. Strange. My problem with Fairmont was the one waitress in lobby took forever to wait on me and when she did she was hastily. I waited 30 minutes to pay for my bill. I watched her serve the tables with more than one person. Finally I walked up to her and handed her money and walked away. I went to the other side where the other waiter was and he served me. No problem.
Comment from Hotel Management
Jul 19, 2017 by PR Manager, Hotel Management
Dear Kerry, Thank you for choosing the Fairmont San Jose and for taking the time to share your feedback. We are glad to read that you enjoyed your guestroom and had a great arrival experience. We are sorry, however, to hear of your disappointments with the service in our lobby lounge. We always strive to provide the most exceptional service, and we apologize that we missed the mark during your stay. We have shared your feedback with our management team to allow us to continually improve. We hope to welcome you back very soon! All the best, Public Relations & Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Coronado, CA

Posted Jul 10, 2017
It was a great experience. The check-in was a little goofy. They did not have my wife on file. So they had to call me.
Comment from Hotel Management
Jul 12, 2017 by PR Manager, Hotel Management
Thank you for staying with us and for taking the time to share your feedback. We are sorry for the inconveniences you experienced during check in, but are happy that you enjoyed your stay overall. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Was over joyed with the amazing service and luxuries the hotel offered.
Comment from Hotel Management
Jul 12, 2017 by PR Manager, Hotel Management
Thank you for your 5-star review! We are so happy to read that you were overjoyed with your experience at the Fairmont San Jose and we look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose

Staycation relaxation

Posted Jul 10, 2017
The staff at the fairmont are always so professional, accommodating and friendly!!! It is a great place to unwind and enjoy a relaxing birthday!
Comment from Hotel Management
Jul 12, 2017 by PR Manager, Hotel Management
Thank you for celebrating your birthday at the Fairmont San Jose! We are delighted to read that our staff made the occasion even more special for you. We hope to welcome you back soon for another relaxing staycation!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

The location was fantastic, close to everything.

Posted Jul 3, 2017
I was there for a wedding nearby, and our corner room was huge. The staff were extremely friendly and courteous, and the location was next to the museum and restaurants. We got in late from Yosemite, but were still able to get a late dinner. Valet parking was easy.
Comment from Hotel Management
Jul 3, 2017 by PR Manager, Hotel Management
Thank you for choosing the Fairmont San Jose and for taking the time to share your positive feedback. We are so happy to read that you enjoyed our hotel's convenient downtown location and that you experienced exceptional service from our friendly staff. Thank you again for your post, and we hope to welcome you back in the future. All the best, Public Relations & Marketing Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Fairmont

Posted Jul 3, 2017
Pros: Location and pool
Cons: Remodel rooms
Location: Great restaurants Tech museum SAP stadium
It is a beautiful hotel in a terrific location but the rooms are in need of remodel.
Comment from Hotel Management
Jul 3, 2017 by PR Manager, Hotel Management
Thank you for choosing the Fairmont San Jose and for taking the time to share your feedback. We are delighted to read that you enjoyed our hotel's convenient downtown location and our pool area. We do read all guest comments and will share your feedback about our rooms with our team. Again, thank you for sharing your review. All the best, Public Relations & Marketing Manager
1 out of 5
by A verified traveler

Posted Jun 30, 2017
Cons: management
key fob didn't work 3 different times, said manager would call me never did. poor costumer service., cold water for shower, said sorry having water issues.
Comment from Hotel Management
Jul 3, 2017 by PR Manager, Hotel Management
Thank you for your patronage and for taking the time to share your feedback. We are sorry to read that you did not experience the exceptional level of service that we pride ourselves in providing. We do read all comments and will use your feedback to further improve our services. Thank you again for your review, and we hope to welcome you back in the future. All the best, Public Relations & Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Nice hotel but don't drink the water is 15.95/bott

Posted Jun 28, 2017
Beautiful hotel but beware parking is expensive and the water is 15.95 bottle!
Comment from Hotel Management
Jul 3, 2017 by PR Manager, Hotel Management
Thank you for your patronage and for your 5-star review. We appreciate your feedback and hope to welcome you back again soon. All the best, Public Relations & Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel for Business

Posted Jun 24, 2017
Pros: Classy
Location: Shops, restaurants
Great rooms, proximity to excellent restaurants. I travel to San Jose about 6 times per year. The Fairmont is the best hotel in the area.
Comment from Hotel Management
Jul 3, 2017 by PR Manager, Hotel Management
Thank you for your patronage and for sharing your positive feedback. We are delighted to read that you have found the Fairmont San Jose to be the best hotel in the area and we look forward to welcoming you back very soon. All the best, Public Relations & Marketing Manager