Dear Eliza, we're thrilled to hear that your check-in process was smooth and that you found our parking convenient. It's great to know that you enjoyed the comfort of our clean beds and the entertainment provided by our large TV. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience!Best Regards,Customer Care Team

Dear Alison, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

Dear Ramiro, we're delighted to hear that you found your stay with us quiet and cozy! Creating a peaceful atmosphere for our guests is one of our top priorities, and we're thrilled that you were able to experience that during your time with us. If there's anything else we can do to enhance your experience for future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards,Customer Care Team

Dear Don, thank you for taking the time to share your feedback. We're glad to hear that our convenient location and cleanliness meet your expectations. However, we're sorry to hear that you experienced some discomfort with the beds and pillows. We appreciate your honesty regarding the older aspects of our property, and we'll consider your comments as we continue to improve. We hope you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay. If there's anything specific we can handle or assist you with, please don't hesitate to reach out to our team directly.Best Regards,Customer Care Team

Dear Alan, thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and appreciated the convenience of our drive-up rooms and complimentary breakfast. Maintaining a well-kept property is a top priority for us, and we're glad that it contributed to your positive experience. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!Best Regards,Customer Care Team

Dear Danielle, thank you for choosing to stay with us and for sharing your positive experience! We're delighted to hear that you enjoyed your stay and that our staff made you feel welcome. It's great to know that you appreciated the size of the room and the balcony, as well as the pleasant view in the morning. We're glad you found the area agreeable and that you're considering staying with us again in the future. We look forward to welcoming you back on your next visit!Best Regards,Customer Care Team

Dear Sanjay, thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our property met your expectations. Our team works hard to maintain cleanliness and provide excellent service, so it's always rewarding to receive positive feedback. We're glad you enjoyed our coffee and breakfast offerings as well. We hope to welcome you back for another excellent experience in the future!Best Regards,Customer Care Team

Dear Michelle, we're delighted to hear that you had a positive interaction with our staff member! Providing friendly and welcoming service is a top priority for us, and we're glad to hear that our team member made a positive impression during your stay. We'll be sure to pass along your kind words to her. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon!Best Regards,Customer Care Team

Dear Shut, we're thrilled to hear that you appreciated our filtered hot and cold water station at the breakfast area! Providing convenient amenities like this is part of our commitment to ensuring a comfortable and enjoyable stay for our guests. It's wonderful to know that you found it convenient and useful during your visit. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future! Best Regards,Customer Care Team

Dear Elizabeth, thank you for your glowing review! We're thrilled to hear that you had a wonderful experience with our staff and found the quality of your room to be excellent, especially considering the affordable price. It's fantastic to know that you plan to stay with us again on your next trip to Stanford. We look forward to welcoming you back and ensuring another enjoyable stay! If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Best Regards,Customer Care Team

Dear Patrick, thank you for your kind words! We're thrilled to hear that you found our property well-maintained and enjoyed the breakfast options. We strive to provide a comfortable and satisfying experience for all our guests, and we're glad to hear that we succeeded during your stay. We hope to have the pleasure of welcoming you back soon!Best Regards,Customer Care Team

Dear Roberta, we're delighted to hear that you loved your stay and found the accommodations comfortable! It's wonderful to know that you appreciated the convenience of the back door to the outside sitting area. We look forward to welcoming you back during your next appointment at Stanford. Thank you for choosing us, and we can't wait to host you again!Best Regards,Customer Care Team

Dear Jackie, we're thrilled to hear that our hotel met your needs conveniently! Providing a comfortable and convenient experience for our guests is always our goal. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Best Regards,Customer Care Team

Dear Rita, thank you for your glowing review! We're delighted to hear that you had a wonderful experience during your stay with us. It's fantastic to know that our staff was friendly and helpful and that you found your room clean, well-stocked, and comfortable. We're thrilled that you enjoyed our breakfast offerings and that our team maintained a clean and tidy environment for you to enjoy. Providing excellent service and value to our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Best Regards,Customer Care Team

Dear Ronaldo, thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with our service. Providing exceptional service to our guests is our top priority, and we're delighted that we could meet your expectations. Your satisfaction is incredibly important to us, and we hope to have the pleasure of welcoming you back for another outstanding experience in the future. Thank you for choosing our hotel!Best Regards,Customer Care Team

Dear Barbara, we're thrilled to hear that you enjoyed your stay at our hotel and appreciated the amenities we offer. However, we apologize for any inconvenience caused by the noise from the nearby road. We understand how disruptive traffic noise can be, especially for those seeking a peaceful stay. We recommend requesting a room towards the back of the property for a quieter experience during your next visit. Your feedback is valuable to us, and we'll do our best to ensure your next stay is even more enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards,Customer Care Team

Dear William, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, thank you for your continued patronage and for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience you encountered during your recent stay, including the changes you noticed compared to previous visits. Please rest assured that we take guest feedback seriously, and we will review your comments with our team to identify areas for improvement. Your satisfaction is important to us, and we hope to have the opportunity to better meet your expectations in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back for a more enjoyable experience.Best Regards,Customer Care Team

Dear Wendy, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

Dear Paula, we are deeply concerned to hear about the troubling experience you encountered during your stay. Please accept our sincerest apologies for the unsafe conditions you faced upon arrival, including the open door and the cleanliness issues with the bedsheets. Your safety and comfort are of utmost importance to us, and we take these matters very seriously. Rest assured, we will investigate the situation thoroughly and take immediate steps to address the issues you've raised, including enhancing our security measures and ensuring our housekeeping standards are met. We deeply regret any inconvenience or discomfort this may have caused you, and we hope to have the opportunity to regain your trust in the future. Please feel free to reach out to us directly if there is anything else we can do to assist you.Best Regards,Customer Care Team

Dear Genevieve, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

Dear Karen, we're thrilled to hear that you found our hotel to be a quiet and safe place during your stay. Providing a peaceful and secure environment for our guests is always a top priority for us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another enjoyable experience.Best Regards,Customer Care Team

Dear Desiree, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Ana Maria, we apologize for the inconvenience you experienced with ants in your room. Ensuring a comfortable and pest-free environment for our guests is a top priority, and we regret that we fell short in this regard. We'll share this issue immediately with our housekeeping and pest control teams to ensure that it's resolved promptly. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,Customer Care Team

Dear Flora, we're deeply sorry to hear about your disappointing experience during your stay with us. Providing a comfortable and pleasant environment for our guests is our utmost priority, and it's disheartening to learn that we fell short of your expectations. We sincerely apologize for any inconvenience caused by the washer and dryer facilities, as well as for the poor interaction you had with one of our front desk staff members. Your feedback is invaluable to us, and we'll handle these issues promptly with our team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a better experience in the future. If there's anything else we can do to handle your concerns, please don't hesitate to reach out to us directly.Best Regards,Customer Care Team

Dear Robert, we're thrilled to hear that you enjoyed your stay at The Zen! Providing a funky and comfortable atmosphere for our guests is what we aim for, and we're delighted that you were happy with your super clean and updated room. Your satisfaction is our top priority, and we're glad that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Customer Care Team

Dear Cesar, thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our clean rooms, professional staff, and breakfast met your expectations. Providing exceptional service and accommodations is our top priority, and we're delighted that we could make your experience a positive one. We look forward to welcoming you back on your next visit.Best Regards,Customer Care Team

Dear Raymond, thank you for sharing your feedback with us. We're pleased to hear that overall, you enjoyed your stay with us. However, we apologize for the inconvenience caused by the humming noise in your room during the night. Our team will investigate this matter promptly to ensure that it's handled and resolved for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Best Regards,Customer Care Team

Dear Pierrette, thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel comfortable for your overnight stay. Providing a cozy and convenient stay for our guests is our top priority, and we're pleased that we could meet your expectations. If there's anything we can do to enhance your experience further in the future, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay.Best Regards,Customer Care Team

Dear Suzanne, thank you for choosing our hotel for your solo travel experience! We're delighted to hear that you had an excellent stay with us. Our team strives to provide a comfortable and welcoming environment for all our guests, including solo travelers like yourself. If there's anything specific you enjoyed during your stay or any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Best Regards,Customer Care Team

Dear Molly, thank you for your kind words! We're thrilled to hear that you had a fantastic stay at our hotel and enjoyed our clean, spacious rooms as well as the helpful and friendly service provided by our staff. Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay enjoyable. We appreciate your recommendation and look forward to welcoming you back on your next visit!Best Regards,Customer Care Team

Dear Yan, we're thrilled to receive your positive feedback and to know that you found our hotel environment convenient, our staff friendly, and our breakfast satisfying. Providing a family-friendly atmosphere is a priority for us, and we're delighted to have met your expectations. Should you have any special requests or preferences for your next stay, feel free to communicate them to our team. We appreciate your kind words and look forward to welcoming you and your family back for another enjoyable experience.Best Regards,Customer Care Team

Dear Ning, thank you for your brief but positive feedback. We're pleased to hear that you had a good experience during your stay. If there are specific aspects you enjoyed or if there's anything we can do to make your next stay even better, please let us know. We appreciate your choice to stay with us and look forward to welcoming you back in the future. Safe travels!Best Regards,Customer Care Team

Dear Suzanne, thank you for sharing your positive feedback with us. We're delighted to hear that you appreciate our communicative and responsive reception, as well as the minimalist decor and convenient parking. Providing a seamless and enjoyable experience is our priority, and we're glad to know we met your expectations. Your satisfaction is important to us, and we look forward to the pleasure of hosting you again in the future. Thank you for choosing our accommodation. Safe travels!Best Regards,Customer Care Team

Dear Gloria, thank you for choosing us for your stay! We are thrilled to know that you had a wonderful experience with us. We hope to welcome you back soon!Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear David, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

Dear Alan, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our quaint older model with modern updates comfortable and enjoyed our surprisingly full-featured breakfast. We appreciate your kind words about our friendly and helpful staff. If there's anything specific you'd like us to focus on or enhance for your future visits, please don't hesitate to let us know. We look forward to welcoming you back and providing you with another enjoyable stay.Best Regards,Customer Care Team

Dear Ciara, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

Dear Jackie, we appreciate your feedback and are delighted to hear that our hotel's location proved to be very convenient for your needs. Our team works hard to provide a comfortable and accommodating experience for all our guests. Should your plans bring you back to the area, we would be honored to host you again.Best Regards,Customer Care Team

Dear Amy, thank you for sharing your experience with us. We're thrilled you appreciated our recent remodel and enjoyed the breakfast during your stay. Our team is dedicated to providing a positive and comfortable experience for our guests, and your feedback is truly valued. If your plans include another visit to our area, we look forward to welcoming you back for another pleasant stay.Best Regards,Customer Care Team

Dear Ana, thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our facilities very clean and that our staff made your stay enjoyable. Providing a friendly and comfortable environment for our guests is our priority, and we appreciate your recognition. If there is anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another pleasant stay.Best Regards,Customer Care Team

Dear Marcia, thank you for choosing The Zen Hotel and sharing your positive experience. We're delighted to hear that you appreciated our recent makeover, found our location safe and quiet, and enjoyed the hot breakfast options. It's great to know that we could provide a comfortable stay during your time around Stanford. We look forward to welcoming you back on any future visits. Best Regards,Customer Care Team

Dear Nancy, thank you for choosing our hotel and taking the time to share your feedback. We're pleased to hear that you enjoyed our convenient location in Palo Alto, comfortable beds, and nice towels. Your comments about the breakfast are noted, and we'll strive to make improvements. We look forward to the opportunity to welcome you back for another enjoyable stay. Best Regards,Customer Care Team

Dear Janice, thank you for choosing to stay with us and taking the time to share your thoughts. We're delighted to hear that you found our hotel to be a nice place to stay, and we appreciate your positive comments about our complimentary breakfast. As you mentioned the proximity to Stanford, we hope our location added convenience to your visit. We look forward to welcoming you back on your next trip to the area.Best Regards,Customer Care Team

Hi ALONZO,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the leaking sink and the condition of your room. This falls far below our usual standards of cleanliness and guest satisfaction. Please rest assured that we take your feedback seriously and are taking immediate steps to address the issues with our maintenance and housekeeping teams to prevent any recurrence. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short in meeting your expectations this time. We understand your hesitation to return, but we hope you'll consider giving us another chance to provide you with the exceptional experience you deserve!Best Regards,Customer Care Team

Dear Guest,Thank you for sharing your positive experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Customer Care Team

Hi Jim,Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you enjoyed our friendly service, delicious breakfast, and clean facilities. Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted that we were able to meet your expectations. Your satisfaction means everything to us, and we can't wait to welcome you back for another fantastic stay in the future.Best Regards,Customer Care Team

Hi Allen,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Customer Care Team