Location is the appeal of the Toll House
Posted Aug 22, 2016
The Toll House is an older hotel, that they have done some nice upgrades, but needs a big overhaul. The rooms were overall clean, but could be better. Our first night the room we were in was awful, the bed was hard, every time I moved, it would squeak against the fake headboard. They have old air conditioner units that make a lot of noise that are annoying and don't cool the room properly. All night from about 10 am, it sounded like the people above us were playing musical chairs all night on their balcony and ball room dancing above our heads, the building is old, and you can hear everything above you or next door.
We had our dog and they put you on the first floor when you have a dog. It felt like we were being punished with a crappy room because we had our dog. We switched to a room on the 3rd floor for the next couple nights, and had to be pretty forceful to move rooms. They wanted to charge us a 2nd $75 fee for our dog to move rooms, and I made it clear that I wasn't paying any additional fees. The traffic on Santa Cruz Blvd is super loud and the windows and sliding doors are old and not sound proof. The appeal is the location, being right in the heart of downtown Los Gatos and easy access to Highway 17 to go to the beach. The staff was super nice and the lobby, restaurant, and patio area area really nice and upgraded very modern.