Terrace/patio

Reviews of Toll House Hotel Los Gatos

3.5 out of 5
Toll House Hotel Los Gatos
140 S Santa Cruz Ave, Los Gatos, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 999 reviews" "
Rating 8 - Good. 245 out of 999 reviews" "
Rating 6 - Okay. 123 out of 999 reviews" "
Rating 4 - Poor. 40 out of 999 reviews" "
Rating 2 - Terrible. 29 out of 999 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Mike thank you for the wonderful rating!

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Toll House Hotel Team on Apr 8, 2024
Thank you for the great review! We appreciate you staying with us, hope to see you again.- The Toll House Hotel Team

10/10 Excellent

SCOTT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in a funky neighbourhood, with lots of shops and restaurants. Clean, freindly staff. Would stay here again!
Stayed 1 night in Mar 2024
Response from Kind Regards, Vanessa & the Toll House Hotel Team on Apr 3, 2024
Your feedback is very much appreciated. It is our priority to go above and beyond delivering our guests with exceptional service. We are very pleased that you enjoyed your stay and we look forward to accommodating you again in the near future. Thanks again!

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very comfortable. The sheets were amazing. It had an amazing view of the mountains. The parking was fantastic. It was very easy to walk the darling town. It was very easy hyway acess. All in all very convenient.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 31, 2024
Beth, tank you for taking the time to leave such inspiring feedback. We hope to welcome you back this summer!

10/10 Excellent

samantha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very friendly and check in was a breeze.
Stayed 1 night in Mar 2024
Response from Front Office Managaer on Mar 24, 2024
Dear Samantha, thank your for the very kind compliment. We are so happy our desk agents have made a positive impression.

10/10 Excellent

Devin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean place
Stayed 1 night in Mar 2024
Response from Front Office Managaer on Mar 24, 2024
Devin, thank for your review.

8/10 Good

Ellen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a lovely spot in Los Gatos. It’s easy to walk everywhere and it’s quiet at night. Unfortunately the beds are not very comfortable (but if you like a super firm mattress with no cushion it will suit you fine). Nicest front desk staff, though, and very reasonably priced (which is a trade off with needing to bring your own mattress topper…)
Stayed 1 night in Mar 2024
Response from Front Office Managaer on Mar 12, 2024
Ellen, we appreciate your positive words about our hotel! I'm sorry to know the beds were not to your liking.

10/10 Excellent

Phaedra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean with spacious rooms. Shower was great too.
Stayed 1 night in Mar 2024
Response from Front Office Managaer on Mar 10, 2024
Phaedra, thank you for your insightful feedback!

10/10 Excellent

Robert

Perfect for what I needed in Los Gatos
Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 3, 2024
Dear Robert, we are ecstatic we were just what you needed. Looking forward to your next visit.

8/10 Good

GUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Mar 3, 2024
Dear GUL, thank you for your rating!

4/10 Poor

Eric

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 3, 2024
Dear Eric, we are sorry to see based on your rating your stay with us may not been the best one. We hope you'll give us the opportunity to provide with a better stay experience.

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toll House Hotel was a wonderful location to stay. Multiple restaurants & shops in walking distance. On Sunday there was an amazing Farmers Market across the street at the park. We will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 27, 2024
Patti, it was a pleasure to have you stay with us. We happy to know you enjoyed all our favorite things about Los Gatos.

10/10 Excellent

Jimmie

Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 22, 2024
Jimmie, thank you for 5 out of 5 rating. We are ecstatic to know your stay was great!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a charming town.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
We couldn't agree more! Thank you for your review we look forward to welcoming you back.

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Loved the location and proximity to downtown Los Gatos. On a Saturday night, the hotel restaurant and bar were not open at 8 pm. The garage was flooded at the exit and at the walkway to the street. Water running into the elevator shaft. Room was clean. It took forever to get hot water to the shower. Almost gave up. Not enough outlets in the room.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Dear Norman, it was a pleasure to have you stay with us and we look forward to welcoming you back! The stormy weather has been a challenge for us all, but the matter has been taken care of thank you for you concern.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
They claimed to have pastries and fruit for breakfast 7am until 10am. We came down at 7:15 am and there was nothing… the front desk said they ran out… but there was no residue of the pastries and fruit so I told him I dont believe him. His face said he had lied.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Feb 18, 2024
Dear Richard, thank you for taking the time to leave feedback on your recent stay. I sincerely apologize for this incident and will be investigating this matter further. We pride ourselves on wonderful guest service experience and this does not meet our standard. We hope that you will return to give us the opportunity to create a bunch better experience for you in the future,

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Dear Andres, thank you for rating your stay a 5 of 5! It was a pleasure to have you stay with us and we look forward to welcoming you back.

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay at The Toll House. Super clean rooms, friendly staff, a great bed and a wonderful, cozy stay. Looking forward to my next stay!
Stayed 2 nights in Feb 2024
Response from Front Office Managaer on Feb 11, 2024
Thank you for your outstanding review! We look forward to welcoming you back.

10/10 Excellent

Maria

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with easy access to shopping and restaurants.. negative: extra $25 fee for water and wifi
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 6, 2024
Hello Maria, we thank you for your rating and feedback! The destination fee cover much more for our guest. It also covers two complimentary bottles of water daily in the room, continental breakfast, beach cruisers, gym access, parking, wifi, and welcome wine and cookie at check-in and spa wate.

10/10 Excellent

Anna, Cambridge

Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 12, 2024
Dear Anna, your 5 of 5 rating is wonderful! Thank you.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean and friendly. Right next to downtown shops and restaurants.
Stayed 1 night in Dec 2023
Response from Kind Regards, Vanessa & the Toll House Hotel Team on Jan 16, 2024
Thank you so much for your feedback! We strive each day to welcome our guests and to go above and beyond to provide excellent service. We are so pleased to hear that you enjoyed your stay and we look forward to seeing you again soon!

10/10 Excellent

Robert

Response from Kind Regards, Vanessa & the Toll House Hotel Team on Jan 16, 2024
Thank you so much for your feedback! We strive each day to welcome our guests and to go above and beyond to provide excellent service. We are so pleased to hear that you enjoyed your stay and we look forward to seeing you again soon!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 12, 2024
Thank you for taking the time share a rating!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 12, 2024
Your rating it outstanding thank you Matt!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 7, 2024
Thank you for your rating!

8/10 Good

Blair, Glendale

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 26, 2024
Dear Blair, thank you for your rating!

6/10 Okay

April

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 21, 2023
April, we appreciate your rating!

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Gatos Holiday Party
Always love coming to this hotel for my annual holiday party in Los Gatos.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 21, 2023
Christopher, we are so happy you had a great time! We look forward to having you with us again next year.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. The staff was very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 17, 2023
We are so glad to know you enjoyed your stay! Looking forward to welcoming you back.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 17, 2023
Thank you for your rating!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Response from Front Office Managaer on Feb 11, 2024
Lisa, your rating means so much to us! We are happy to know we have created a wonderful stay for you.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant need an upgrade …having breakfast meetings is important for me
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 9, 2023
Hello Robert, you are in luck! Los Gatos Tavern is scheduled to open next week and will be serving dinner. We will continue to have a coffee service with pastries for all our guest.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again anytime!
Wonderful stay! From the greeting when I arrived, to the complimentary wine and cookies, and the ultra comfortable room my stay was great. I will stay here again soon.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 9, 2023
Kristi, may i begin with thanking for share your stay experience! We are trilled to know you enjoyed yourself. We look forward to welcoming you back.

6/10 Okay

Suzan Leslie

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel is overpriced and understaffed., I waited at check in for 10 minutes for anyone to show up at the reception desk. My television did not work in my room and they did not know how to fix it.:( Location is good.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 9, 2023
Dear Suzan, thank you for your feedback. I'm terribly sorry for the wait time at check in and the issues we had with that rooms tv. We hope that you'll give us another opportunity to invite you back and create a better stay experience.

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 29, 2023
Kathleen, it is so wonderful of you to give us a 5 of 5 rating! We thank you so much for taking the time to share this with all of our guest's to see. Looking forward to welcoming you back.

6/10 Okay

Tracy

Traveled with pets, Traveled with family
Disliked: Amenities
Location in wonderful downtown is best aspect of this hotel.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 3, 2023
Dear Tracy, thank you for sharing what you love about the Toll House!

8/10 Good

Judi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 26, 2023
Thank you for choosing to be a guest of Toll House Hotel. It was such a pleasure to have you staying with us

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Toll House Los Gatos is a very nice hotel. We had no issues other than the in room safe locking but not unlocking. Conveniently located to downtown Los Gatos and lots within walking distance.
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Oct 26, 2023
We are energized by your comments and hope to serve you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 22, 2023
Dear valued guest we thank you for taking the time to leave and outstanding rating! We look forward to welcoming you back for your future stay.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Was ok but really expensive for this standard of hotel
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Oct 19, 2023
Dear Michael, thank you for staying with us and taking the time to leave us a review about your recent experience!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Oct 19, 2023
Dear valued guest, it was such a pleasure to have you stay with us! We thank you for taking the time to leave us a review.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience…close to downtown.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 26, 2023
Thank you so much for taking the time to share your inspiring feedback and rating!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for weekend
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 19, 2023
Dear Devin, your rating is much appreciated and we look forward to welcome you back!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Oct 19, 2023
Kelly, thank you for leaving us a 10 of 10 rating! It was a pleasure to have you stay with us and we look forward to your return.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel recommend superior front desk
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 19, 2023
Hello Daniel, thank you for your review and rating! We are so happy to know you enjoyed your time with us and that our staff has left a positive impact on your experience.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnighter...
Just a quick overnighter - came up from Ventura county. visiting fiends - the room and the whole atmosphere is good. I reccomend.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 6, 2023
Dear George, it was wonderful having you stay with us and we hope to welcome you back for a longer stay next time.

10/10 Excellent

Rosio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute and lovely place, near the shops, food and bars. Love this place !!!
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 28, 2023
Rosio, thank you for taking the tie to write a review! We thank you for sharing your love for the Toll House & Los Gatos.

10/10 Excellent

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Sep 18, 2023
Dear Philip, we thank you for taking the time to leave a 10 of 10 rating.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 16, 2023
Christopher, it was our pleasure to create a wonderful stay experience. We appreciate your rating expressing your enjoyment.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to everything!
Stayed 1 night in Sep 2023
Response from Front Office Manager on Oct 28, 2023
Keith, we hope you'll be back to stay with us to visit all the amazing things we are near!