Ratings based on 2,242 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from from south California

Very nice hotel

Posted Aug 3, 2015
Room very clean, beautiful and price are not too expensive. Staffs are professional and friend. Love it.
Comment from Hotel Management
Aug 7, 2015 by Sean H., Hotel Management
Thank you for your 5 star review! We pride ourselves on our service and we hope to exceed your expectations on your next visit to the area. Let us know how we can ensure that your next stay is even better!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, Ca

Clean and comfortable hotel with great service!

Posted Aug 3, 2015
Pros: I love the cleanliness of the hotel room!!!
Cons: Maybe, if possible for the owner, to provide a microwave for every room. ;)
Location: It's close to Great America and Winchester Mystery House. It was a very access to many shopping places in Santa Clara and San Jose.
This hotel is a great for family, couples, and friends who are in need of a hotel. It's pretty close to Great America. I will have to say that this hotel is just like the photos posted but better! The hotel is very comfy, homey, and clean (which is one thing that I HIGHLY look forward to)!!! The room, bed sheets, pillows, blankets, and towels were VERY CLEAN! The only downfall is that it did not have a microwave in the room, but it's in the kitchen in which was not a very huge problem for us. The bed was very comfortable. I had a good sleep coming from a light sleeper like me. There were different options for internet, such as the free and the one with a price depending on the server that you liked. We tried the free internet server, and it worked perfectly, and fairly fast. The inside of the hotel room was beyond my expectations from the outside of the hotel! :). I would highly recommend this hotel to couples, families, and friends!
Comment from Hotel Management
Aug 7, 2015 by Sean H., Hotel Management
Thank you so much for your positive feedback on our service! We pride ourselves on service second to none and we hope that you are able to have another chance to come visit us! Don't be a stranger!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chico, CA

Great stay!

Posted Aug 2, 2015
Nice place, very pleasant and helpful staff! Nice big breakfast. Nice clean rooms.
Comment from Hotel Management
Aug 4, 2015 by Sean H., Hotel Management
I am pleased to see that you had a great stay. We do our best to ensure that we not only meet the basics of having a big complimentary breakfast and clean rooms but also a staff second to none. We hope to see you soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Istanbul

Renovated Hotel Close to Tech Companies

Posted Jul 30, 2015
The Hotel is close to tech companies which is a bonus. I had the best complimentary breakfast I saw in a similar hotel. The quality and variety of the food was high. The Hotel has been converted from an older hotel which shows in the detailing of the rooms and facilities. The architecture is old, and you could easily lose yourself around the corridors. But it has convenient parking space in front of the rooms. Rooms are clean and have a modern look. Artwork makes you feel privileged. The toiletries are exceptional. Although my room was close to the street, I heard nothing. I recommend the hotel to everybody visiting the area for a maximum of a week.
Comment from Hotel Management
Aug 5, 2015 by Sean H., Hotel Management
Thank you for your positive review! We are centrally located, but can't take all the credit in that department. We rely on providing service second to none, and hope that we are able to garner a 5th star on your next stay and review. Warm regards.
Comment from Hotel Management
Aug 5, 2015 by Sean H., Hotel Management
Thank you for your positive review! We are centrally located, but can't take all the credit in that department. We rely on providing service second to none, and hope that we are able to garner a 5th star on your next stay and review. Warm regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good price.

Posted Jul 28, 2015
Pros: Good location for me
Cons: Noise proof the rooms better.
Room was clean and comfortable- nice sheets, towels, etc. But, it was a very noisy stay. You can easily hear kids screaming in the hall way, and foot "clumps" from the room above. You need ear plugs to sleep.
Comment from Hotel Management
Aug 5, 2015 by Sean H., Hotel Management
Thank you for your honest feedback. We hope that you are able to join us for a quieter more restful stay on your next visit. Let us know what we can do to ensure that your next stay is better than your last.
4 out of 5
by A verified traveler

Posted Jul 26, 2015
Paid almost $200 for one night. Expected more bang for your buck.
Comment from Hotel Management
Aug 11, 2015 by Sean H., Hotel Management
Thank you for your feedback. We appreciate your patronage and indeed wish to exceed your expectations. Please let us know how and what we can do to earn that 5th star on your next stay. Warm regards.
3 out of 5
by A verified traveler

Turned me away....

Posted Jul 21, 2015
I booked my reservation with Expedia and when I arrived I was told that the they had me booked to arrive the next night and that they were sold out. I told them I booked for 3 nights not only 2 and had no where to stay. Again, I was told they were sold out. She let me walk out the door. She turned me away. I returned with my confirmation and insisted that she find me a room at another property. After putting me off to help another customer she eventually gave me a room at the same property. Sold out?! Hmmm. I was also told I would need to check back in the next day and possibly change rooms. Of which I responded with a firm no...I would not be inconvenienced for their obvious mistake. When we got to the room it looked nothing like the pictures. Canopies? Ants in the room. Door hit end table when open. Hair in tub. Room smelled damp/odd. Room was outdated. NEVER AGAIN!
Comment from Hotel Management
Jul 27, 2015 by Sean H., Hotel Management
Thank you for taking the time to let us know of ways we can improve our service. Management has reached out to this guest.
5 out of 5
Recommended
for Families
by A verified traveler

Weekend trip

Posted Jul 21, 2015
Pros: Pool and our room overlooking the pool. Not sure if it would have been a pleasant experience if we were in a room facing the parking lot.
Location: Mountain View's main street has an amazing selection of food and drinks. Close location to Westfield/Santana Row to get out of the heat, Winchester
Initially we were worried about the noise that may have been generated by our rooms window overlooking the pool but thankfully we did not have a problem. The pool was a great bonus, the rooms comfortable and breakfast had enough variety to please everyone. Hot beverages were available in the lobby 24 hours so it was nice to be able to get hot tea in the evening.
Comment from Hotel Management
Aug 7, 2015 by Sean H., Hotel Management
Thank you for your 5 star review! We hope that your next trip is even better than your last. Whether it be on the weekend or mid week, we hope to see you sooner rather than later!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Our room was on ground floor and we could hear the people walking above us, and someone was watching tv all night, which made it hard to fall asleep. So if we are there again, I would make sure we had the top floor and I would let the desk know if we had a problem with noise. The breakfast was great! The bed was very confortable. The staff was very nice.
Comment from Hotel Management
Aug 7, 2015 by Sean H., Hotel Management
I am sorry to see that your stay was disturbed by other patrons. We will do everything we can to ensure that your next stay is quieter and more in line with your expectations. Warm regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from bay area

In town for a concert

Posted Jul 21, 2015
It was a very nice hotel we were in town for a concert the staff was very courteous and made me feel very welcome.I would definitely tell a friend to go
Comment from Hotel Management
Aug 7, 2015 by Sean H., Hotel Management
Thank you for your kind words regarding our staff. We hope to exceed your expectations on your next concert outing! Don't hesitate to let us know how we can earn that 5th star! Cheers.