I accidentally booked the incorrect night stay and Expedia and the hotel refused to credit the incorrect night for the actual night I needed. Horrible customer service as it was an obvious mistake.
Comment from Hotel Management
Feb 21, 2017 by Robert Grether -General Manager, Hotel Management
We appreciate your business and feedback regarding your stay. The hotel will always put its best effort into modifying prepaid 3ed party reservations. Additional steps will need to be taken however we are confident a solution can always be reached. Please contact the hotel directly and ask for myself, Robert Grether the general manager and I would love to assist with this. Again, we appreciate your feedback and business and look forward to working together to eliminate any indifference.