Very expensive hotel with terrible rooms.
Posted Apr 1, 2016
We selected a 4 star hotel and the price was very high. When we arrived we were happy to see the great entrance and reception area. But in the hallways and rooms it was dirty, and in terrible condition. We were there for two nights. As our room was dirty, the floors were in bad condition and the bathroom door was rotting near the floor we complained about the room the first night and the reception clerk told us that we had the best rooms and we were in the best renovated area of the hotel. We complained again the second day to another clerk and for the second night we got a new room but the new room was as bad as the first one.
The room areas and the rooms are two stars.
Comment from Hotel Management
May 17, 2016 by Director , Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.