Ratings based on 587 Verified Reviews

3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Chloe Jane

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 25, 2017 by Guest comments, Hotel Management
Dear Customer Thank you very much for your comment. Best regards
3 out of 5
by A verified traveler

Soso

Posted May 10, 2017 on Hotels
Too far out of central Seville. No tea or coffee facilities in the room but the small bottle of sherry gift arriving later was a nice touch
Comment from Hotel Management
May 25, 2017 by Guest comments, Hotel Management
Dear Customer Thank you very much for your comment. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Exquisite Hotel, Great Service

Posted May 7, 2017 on Orbitz
Pros: I liked the ambience and grand architectural layout.
Cons: Nothing can be improved. Hotel is perfect for its purpose.
Location: As a tourist on foot location was not suitable . The city center was not within walking distance; walk to metro was possible but difficult.
I had an extremely comfortable 6 days at Alcora. Even though most personnel were not proficient in English; they politely attempted to be helpful. and if necessary solicited help from an employee more proficient. Usually at the reception desk language was less of a problem. Any issues I had were resolved quickly. Hotel provided free hourly buses to the city but service was unpredictable, as I often had to wait a hour for a later bus even though I was on time for one currently scheduled to depart.
Comment from Hotel Management
May 9, 2017 by Hans Potters, Hotel Management
Dear guest Thank you very much for your review Best regards
4 out of 5
by A verified traveler

Posted Apr 30, 2017 on Hotels
lovely split level rm. v professional service. local bus runs hourly; taxi abt 12 Euros to town.
Comment from Hotel Management
May 3, 2017 by Guest comments, Hotel Management
Dear Guest Thank you very much for your review. Best Regards Hans Potters TRH Alcora Hotel general manager
5 out of 5
by A verified traveler

Nice hotel for vacation.

Posted Apr 19, 2017 on Hotels
Great place for vacation. We enjoyed the time.
Comment from Hotel Management
May 4, 2017 by Guest comments, Hotel Management
Dear Guest Thank you very much for your review. Best Regards Hans Potters TRH Alcora Hotel general manager
2 out of 5
by A verified traveler from D

Nickel and dime hotel

Posted Apr 17, 2017
They charge you extra for using the safe in the room,towels for the pool and the shuttlem to town. Our room was impractical. The bedroom and bath were on a second floor. But closets on the first floor.
Comment from Hotel Management
Apr 19, 2017 by Hans Potters, Hotel Management
Estimado cliente Muchas gracias por su comentario. Todos los servicios extras que no estan incluidos en la tarifa de la habitacion conllevan un coste extra que el cliente acepta abonar si decide hacer uso de ellos, Este coste se encuentra perfectamente indicado en todas las publicaciones al respecto. Consultando nuestros registros de cambios de habitacion no consta que ningun cliente haya pedido cambiar de nuestras habitaciones superiores duplex a una habitacion con un solo piso. Lamentablemente una vez los los clientes abandonan nuestro hotel no podemos solventar los posibles inconvenientes que puedan surgir a lo largo de la estancia. Reciba cordiales saludos.
5 out of 5
by Claire

Superb value modern hotel.

Posted Jan 10, 2017 on Hotels
We used it as a convenient base to look at Spanish horses. Everything about this hotel was superb. It was exceptionally clean, staff were very helpful and spoke good English. The main town is a 30 minute walk away to the centre, but a bus at the end of the hotel drive takes you there in 10 minutes. Hotel is away from busy nightlife and quiet enough to sleep. Breakfast was as much as you could eat, full English, fruit, continental, pastries, everything.
Comment from Hotel Management
May 4, 2017 by Guest comments, Hotel Management
Dear Guest Thank you very much for your review. Best Regards Hans Potters TRH Alcora Hotel general manager
5 out of 5
by evelise

Excellent

Posted Jan 7, 2017 on Hotels
The hotel is amazing, great breakfast. Easy to park. Just 10 minutes away of historical district. We just miss a curtain shower.
Comment from Hotel Management
May 4, 2017 by Guest comments, Hotel Management
Dear Guest Thank you very much for your review. Best Regards Hans Potters TRH Alcora Hotel general manager
3 out of 5
by Hassan

A fair hotel at best

Posted Dec 29, 2016 on Hotels
The hotel is grandish looking with a large attractive full height atrium, and the rooms were spacious. However, there were many negatives. The hotel staff were very rude. We missed the bus shuttle to the inner city by 5 minutes (arriving at 10:05 am) and they wanted us to wait 55 minutes to the 11:00 am trip, although the bus had not left the hotel and the driver was standing around by the front desk with no other passengers. The tickets were 1.50 euro each and we had already bought them. The breakfast buffet was fair at best. The sewer line inside our hotel room bathroom stunk for hours each time we used the bathroom. We did not have a shower curtain and were told the hotel policy was to install a shower curtain inside every other room. They did install one after we requested it but we found this awfully peculiar. Our trip was in December and we had the heat on but the housekeeper switched it to Cool without us realizing it and we woke up freezing in the morning. Too many more negatives to mention. I wouldn't recommend this hotel.
Comment from Hotel Management
May 4, 2017 by Guest comments, Hotel Management
Dear Guest Thank you very much for your review. Best Regards Hans Potters TRH Alcora Hotel general manager
1 out of 5
by A verified traveler

NOT A 4 STAR HOTEL.

Posted Oct 12, 2016 on Hotels
This is not a 4 star hotel. The apfa bed should be in the garbage. The main bed also. The grout in the bathroom was gross and the baseboard was coming off the walls. The brass railing going down the foyer stairs was very loose and dangerous 3 stories high. Not a well maintained hotel. Large but not maintained. Pool was open from. Ion until 8 pm. The hours most people would be out for the day. I booked this place because of the pool. Plane pool. DEFINETLEY NOT A 4 STAR
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear Guest Thank you very much for your comment. Yours sinceresly. Best regards