Ratings based on 571 Verified Reviews

3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from D

Nickel and dime hotel

Posted Apr 17, 2017
They charge you extra for using the safe in the room,towels for the pool and the shuttlem to town. Our room was impractical. The bedroom and bath were on a second floor. But closets on the first floor.
Comment from Hotel Management
Apr 19, 2017 by Hans Potters, Hotel Management
Estimado cliente Muchas gracias por su comentario. Todos los servicios extras que no estan incluidos en la tarifa de la habitacion conllevan un coste extra que el cliente acepta abonar si decide hacer uso de ellos, Este coste se encuentra perfectamente indicado en todas las publicaciones al respecto. Consultando nuestros registros de cambios de habitacion no consta que ningun cliente haya pedido cambiar de nuestras habitaciones superiores duplex a una habitacion con un solo piso. Lamentablemente una vez los los clientes abandonan nuestro hotel no podemos solventar los posibles inconvenientes que puedan surgir a lo largo de la estancia. Reciba cordiales saludos.
5 out of 5
by Claire

Superb value modern hotel.

Posted Jan 10, 2017 on Hotels
We used it as a convenient base to look at Spanish horses. Everything about this hotel was superb. It was exceptionally clean, staff were very helpful and spoke good English. The main town is a 30 minute walk away to the centre, but a bus at the end of the hotel drive takes you there in 10 minutes. Hotel is away from busy nightlife and quiet enough to sleep. Breakfast was as much as you could eat, full English, fruit, continental, pastries, everything.
Comment from Hotel Management
May 4, 2017 by Guest comments, Hotel Management
Dear Guest Thank you very much for your review. Best Regards Hans Potters TRH Alcora Hotel general manager
5 out of 5
by evelise

Excellent

Posted Jan 7, 2017 on Hotels
The hotel is amazing, great breakfast. Easy to park. Just 10 minutes away of historical district. We just miss a curtain shower.
Comment from Hotel Management
May 4, 2017 by Guest comments, Hotel Management
Dear Guest Thank you very much for your review. Best Regards Hans Potters TRH Alcora Hotel general manager
3 out of 5
by Hassan

A fair hotel at best

Posted Dec 29, 2016 on Hotels
The hotel is grandish looking with a large attractive full height atrium, and the rooms were spacious. However, there were many negatives. The hotel staff were very rude. We missed the bus shuttle to the inner city by 5 minutes (arriving at 10:05 am) and they wanted us to wait 55 minutes to the 11:00 am trip, although the bus had not left the hotel and the driver was standing around by the front desk with no other passengers. The tickets were 1.50 euro each and we had already bought them. The breakfast buffet was fair at best. The sewer line inside our hotel room bathroom stunk for hours each time we used the bathroom. We did not have a shower curtain and were told the hotel policy was to install a shower curtain inside every other room. They did install one after we requested it but we found this awfully peculiar. Our trip was in December and we had the heat on but the housekeeper switched it to Cool without us realizing it and we woke up freezing in the morning. Too many more negatives to mention. I wouldn't recommend this hotel.
Comment from Hotel Management
May 4, 2017 by Guest comments, Hotel Management
Dear Guest Thank you very much for your review. Best Regards Hans Potters TRH Alcora Hotel general manager
1 out of 5
by A verified traveler

NOT A 4 STAR HOTEL.

Posted Oct 12, 2016 on Hotels
This is not a 4 star hotel. The apfa bed should be in the garbage. The main bed also. The grout in the bathroom was gross and the baseboard was coming off the walls. The brass railing going down the foyer stairs was very loose and dangerous 3 stories high. Not a well maintained hotel. Large but not maintained. Pool was open from. Ion until 8 pm. The hours most people would be out for the day. I booked this place because of the pool. Plane pool. DEFINETLEY NOT A 4 STAR
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear Guest Thank you very much for your comment. Yours sinceresly. Best regards
2 out of 5
by A verified traveler

Posted Oct 10, 2016
Not a 4star hotel , 3 maybe. Very old inside of the room Carpet is super dirty Smell likes some one smoked recently
Comment from Hotel Management
Nov 9, 2016 by Hans Potters. General manager, Hotel Management
Dear Guest. Thank you very much for your comment. Yours sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with frequent bus service into Seville

Posted Sep 25, 2016
Comfortable stay. Air conditioning in the room was quiet at night. Food average
Comment from Hotel Management
Nov 9, 2016 by Hans Potters. General manager, Hotel Management
Dear Guest. Thank you very much for your comment. Yours sincerely,
3 out of 5
by A verified traveler

NOT close to airport - 40E cab ride

Posted Jul 15, 2016 on Orbitz
Pros: Nice, clean
Cons: n/a
Location: Be prepared to pay for cabs to wherever you go. It's isolated.
Nice hotel. Friendly staff. Very good breakfast. But, this is not in Seville & our cab ride from the airport cost 40 Euros.
Comment from Hotel Management
Nov 9, 2016 by Hans Potters. General manager, Hotel Management
Dear Guest. Thank you very much for your comment. Yours sincerely,
4 out of 5
by Mick from Perth, Western Australia

Seville Stay

Posted May 19, 2016 on Hotels
Enjoyed our stay in the Hotel, quiet location. Service and food quality did not match the facility - need to lift their game.
Comment from Hotel Management
by Guest comments, Hotel Management
Dear Guest Thank you very much for your comment. Yours sinceresly. Best regards
4 out of 5
by Shaul from Kfar saba

Posted May 4, 2016 on Hotels
The rooms are comfortable The breakfast is under expectation
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.