Ratings based on 533 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Very expensive hotel with terrible rooms.

Posted Apr 1, 2016
Pros: Breakfast buffet was very good and had many choices
Cons: A huge upgrade is needed for hallways, room areas and their rooms to be considered 4 stars.
Location: Very far away from main attractions. Hotel provides a very deficient shuttle service with a very small shuttle bus once every hour.
We selected a 4 star hotel and the price was very high. When we arrived we were happy to see the great entrance and reception area. But in the hallways and rooms it was dirty, and in terrible condition. We were there for two nights. As our room was dirty, the floors were in bad condition and the bathroom door was rotting near the floor we complained about the room the first night and the reception clerk told us that we had the best rooms and we were in the best renovated area of the hotel. We complained again the second day to another clerk and for the second night we got a new room but the new room was as bad as the first one. The room areas and the rooms are two stars.
Comment from Hotel Management
May 17, 2016 by Director , Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.
3 out of 5
by A verified traveler

Posted Mar 30, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.
4 out of 5
by A verified traveler

Posted Mar 29, 2016 on Hotels
Mit der angegebenen Adresse ist das Hotel nicht auf Anhieb zu finden.
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.
3 out of 5
by A verified traveler

Not a four-star hotel, but sufficient.

Posted Mar 21, 2016 on Hotels
I only had a few hours between travel days to stay and sleep, so my stay was sufficient. The hotel appears massive - think Caesar's Palace inside - and seemed to have a lot of young drinkers coming and going late on a Friday night and into Saturday morning. The marble floors and grand hallways make it look fancy, but the rooms weren't so great, needing updates and repairs. Visible wear and tear on walls, especially in the bathroom, etc. Friendly and English fluent front desk staff.
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.
5 out of 5
by willem h.

luxe hotel ,incl.ontbijtbuffet

Posted Mar 21, 2016 on Ebookers
goede ontvangst ,zo ´smorgens vroeg ,kamer na 1 1/2 uur beschikbaar .na 3 dagen een andere kamer gekregen ,ivm copd ,keurig , lunch en diner buffet met 1/2 fles wijn voor € 22.- per keer ,volop keus en goede kwaliteit,bediening goed . gezellige bar met zeer nette prijzen ,kortom een ontspannen week .hotelbus rijdt je naar het centrum en weer terug ,perfect geregeld ! sevilla - geweldig en interessant ,cultuur,paleizenen zeer veel kerken -ga naar de kathedraal , audio toelichting , super
1 out of 5
by Israel

Posted Mar 17, 2016 on Hotels
Habitacion sucia y vieja, el hotel es grande y las zonas comunes son aceptables. Cuidado porque tienen varios tipos de habitaciones...
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Estimado cliente Muchas gracias por su comentario. Reciba un cordial saludo
5 out of 5
by Leevi

Posted Mar 7, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.
5 out of 5
by Rogerio Amadeu from São Paulo/Brasil

Excelente custo benefício

Posted Feb 27, 2016 on Hotels
Ótima
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.
5 out of 5
by jeong hyun

Posted Feb 24, 2016 on Hotels
가격대비 매우 훌륭합니다. 가족여행 가신분들, 차량만 있으면 강추요... 아침도 훌륭하구요
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.
5 out of 5
by HYEJIN LEE from south korea

good hotel

Posted Feb 22, 2016 on Hotels
아름다운곳이었어요 차가없으면 처음에 찾아가기 살짝 길을잃을수있어요 어마어마한 규모에 놀랐습니다 아주 관리가 잘되고있다는 느낌을 받았고 스탭은 매우 협조적이었습니다~~ 방은 넓어서 좋았구요 욕실은 조금 낡긴 했으나 샤워할때 물도 잘나와서 좋았어요^^ 매일 청소도 해줬구요... 무엇보다 좋았던건 바로 조식입니다 훌륭했어요! 밥이 있어서 놀랐고 오렌지주스는 제가 먹어본 오렌지주스중 단연 최고였습니다 다음에 세비야에 가게된다면 또 묵고싶네요~~
Comment from Hotel Management
Jul 16, 2016 by Guest comments, Hotel Management
Dear guest. Thank you very much for your comment. Yours faithfully.