Ratings based on 1,807 Verified Reviews

4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2018
Location: Location was great.
Overall Good and clean. Staff friendly. Parking was good.
Comment from Hotel Management
Feb 22, 2018 by Henry, Hotel Management
We are glad you enjoyed our location and service provided by our team. We look forward to your next visit!! Henry Neumann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2018
Everything went very smooth and the staff is very friendly and helpful
Comment from Hotel Management
Feb 19, 2018 by Henry, Hotel Management
We are delighted that you enjoyed the stay!! We look forward to your next visit! Henry Neumann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value of money

Posted Feb 13, 2018
Pros: Lobby and new bathroom in the room
Cons: New carpets are required
Location: Near all the shopping and restaurants
Lobby is newly renovated, not much frills and very friendly staff. Rooms are clean, new renovated bathrooms, new beds and decor. Carpet in our room was old.
Comment from Hotel Management
Feb 13, 2018 by Henry, Hotel Management
Thank you for staying with us. We appreciate the feedback and look forward to your next visit!! Henry Neumann General Manager
2 out of 5
by A verified traveler from Ontario, Canada

Not what you would expect from a Best Western.

Posted Feb 7, 2018
We were a group of 17. With 5 rooms. All rooms scattered. No cots for one of the families daughter who ended up sleeping on the floor. Rooms smelled awful as did hall. Pool was great and kids lived in it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2018
Suites was surprisingly very nice. I’d stay there again
Comment from Hotel Management
Feb 6, 2018 by Henry, Hotel Management
Thank you!! We look forward to your next visit!! Henry Neumann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Close to beach.

Posted Feb 4, 2018
Spacious suite with view of ocean from 18th floor. Short walk to beach. Helpful staff. Facilities starting to age.
Comment from Hotel Management
Feb 6, 2018 by Henry, Hotel Management
Hi Curt, Glad you enjoyed the service provided by our staff!! Henry Neumann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff. Excellent downtown location

Posted Jan 29, 2018
Hotel staff is great. The room was updated and comfortable. Great location with restaurants within walking distance. Secure parking is provided
Comment from Hotel Management
Jan 30, 2018 by Henry, Hotel Management
Thank you for staying with us and providing feedback. We are glad that you enjoyed the service provided by our staff. Henry Neumann, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice suite and wonderful view

Posted Jan 16, 2018
Love the hotel! Will totally come back. It was an awesome suite in the 8th floor. The view was breathtaking. It was all very clean, and very big. We also had a kitchen and two big tvs!
Comment from Hotel Management
Jan 17, 2018 by Henry, Hotel Management
Hi Natalia, Thank you for loving our property. The suites are a big hit with families, business travelers and couples looking for a larger room. We look forward to your next visit!! Henry Neumann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Thomas, VI

Nice hotel great location!

Posted Jan 13, 2018
Had a wonderful time... enjoyed the stroll and will return for some mojitos!
Comment from Hotel Management
Jan 17, 2018 by Henry, Hotel Management
Hi Avie, We look forward to your next visit!! Henry Neumann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally locates hotel

Posted Jan 9, 2018
Everything was good. Perfect location. I would recommend this location
Comment from Hotel Management
Jan 9, 2018 by Henry, Hotel Management
Thank you for the wonderful review!! Henry Neumann General Manager