Ratings based on 3,499 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from ohio

Food

Posted Oct 10, 2017
Cons: Service
Location: Nothing
Arrived about nine in the evening. Couldn't get anything to eat except a few deep fried items in a very loud bar. No place close enough to walk to at 10:00 at night. In the morning we discover we had no wash clothes at all. Left right away for cruise.
Comment from Hotel Management
Oct 10, 2017 by jlopezvela, Hotel Management
Dear Kate, We appreciate your feedback, and we’re very sorry you were unhappy that you couldn't get anything to eat during the night. Guest feedback is incredibly important to us. We will address your comments with our team as we take the steps necessary to make it right for you and our future guests. We hope to have another opportunity to serve you if your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Very Nice

Posted Sep 26, 2017
Location: Old town and the old forts are super!
Gorgeous motel. Gorgeous private beach. Gorgeous swim pool and swim bar. I went there six years ago for the first time and loved it!!!! went there we can a half ago just before the hurricane and loved it just as much if not better! I hope and pray Puerto Rico recovers quick from the hurricane damage and can't wait to go back to the Caribe Hilton!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from O

Great hotel that had a beach and pools

Posted Sep 20, 2017
Everything was beautiful through out my duration of my stay. The staff were great and helpful, there were never a time where I felt I couldn't get an answer. Everything was very accommodating. Albert Caleb was the pleasant staff member who checked us in and he gave us all the ins and outs of what we can do at the hotel as well as outside which I found very helpful not knowing the area. I would definitely come back and recommend friends to stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, good for families

Posted Sep 20, 2017
Good for families bc it's right on the lagoon so no waves and safe for kids to swim. Pool food and restaurants were extremely expensive and not good at all.. (except Mortons which is always excellent) also the pool area/beach area not in the best shape
Comment from Hotel Management
Oct 9, 2017 by jlopezvela, Hotel Management
We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone. We hope to see you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Very Nice hotel with pool and beach

Posted Sep 19, 2017
Very nice hotel. Hotel staff is very friendly. Wish there was more food options. My only complaint would be the rooms. The room smelled a bit. May have been the carpeting .
Comment from Hotel Management
Oct 9, 2017 by jlopezvela, Hotel Management
Dear Jessica, We’re so happy to know that our staff provided great service and made your visit enjoyable. We appreciate all of your positive feedback in addition to areas where we can improve. We always look for ways to make our guest experience exceptional and will use your comments to ensure we’re doing just that. We hope to welcome you back to San Juan the next time you’re in Puerto Rico.
5 out of 5
Recommended
for Everyone
by A verified traveler from charleston, SC

Love the pool and private beach!

Posted Sep 18, 2017
Will be coming back!!! I really loved the location, the music at night and the pool and secluded private beach!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn New York

Good

Posted Sep 11, 2017
I enjoy myself very much. I will recommend this hotel to my friends.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great Hotel and Location

Posted Sep 10, 2017
Pros: Location, Size and modern style
Cons: Need more restaurant options; I wasn't expecting an Italian restaurant and steakhouse to be our only choices.
Location: Quick taxi into Old San Juan for Authentic food de-lish! Also we discovered the marketplace across the street wLive music and great food court
The Hilton did a great job upgrading this hotel lobby and amenities! The ocean-view rooms were very nice. Balcony was a little small though. We had a very pleasant stay for my birthday. I like how close it was to Old San Juan and local restaurants. We will be back for sure!!
Comment from Hotel Management
Sep 12, 2017 by jlopezvela, Hotel Management
How wonderful it is to know your experience at our hotel was a pleasant one. From the upgrading lobby, ocean-view rooms, great locations to local restaurants and sites. It would be a pleasure to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Exceeded Expectations

Posted Sep 4, 2017
Pros: The hotel grounds were amazing with beautiful views and a perfect beach.
Cons: The restaurantts were too expensive, I browsed the menus and noticed toast at one restaurant was 4 dollars.
Location: Perfect location. We enjoyed Old San Juan and La Placita. We also booked a side trip for kayak and rain forest with concierge, very nice
This was our first time to Puerto Rico and we were not disappointed. The hotel was clean and the view from the balcony was perfect. Since it was our first time to Peurto Rico we weren't sure what to expect with possible language barriers, safety, transportation and expense, but all concerns were alleviated within a couple days. Almost everyone we spoke to was bilingual and very friendly. We used Uber and it was an efficient and affordable way to get around. Walking to Old San Juan is about 30 min. or about 8 min Uber ride. Very safe to walk around Old San Juan during day or night. The hotel grounds were wonderful and the beach was beyond expectations. Very nice sandy beach with a rock wall formation ab that out 100 yards out that was perfect for snorkeling. Clear water and lots of fish and sea life to check out. The grounds were beautiful and large enough to enjoy walks. The staff was very friendly and we loved the live music that was often in the lobby in the evening. Great location for Uber access to restaurants. Our room was very clean and the mini fridge was nice for snacks and drinks for the week. Highly recommend and would definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel

Posted Sep 2, 2017
I was expecting more but I had a pleasant time at that hotel.
Comment from Hotel Management
Sep 11, 2017 by jlopezvela, Hotel Management
We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone.