Ratings based on 668 Verified Reviews

3.4 out of 5
72% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Northridge

Good overall

Posted Oct 16, 2017
Good for the price, great location. A very cozy motel.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel close to the beach

Posted Sep 4, 2017
Pros: Proximity to a nice and quiet beach. Maid maintaining the room clean. Spacious room and decent speed wifi
Cons: no parking and need to pay for parking outside
Location: beach in 2 min walk distance. Fort is 5 minute driving distance. Walk on the side of the old San Juan fort and downtown would be excellent.
Room has two queens, sofa, stove, fridge and utensils. additional change room attached with bathroom. Comfortable stay. Just 2-3 min walk from the beach and beach adjacent to this hotel is very nice. Point to note is that this hotel has no parking of its own and you need to pay $20-$22 to park outside - need to keep that in mind.
Comment from Hotel Management
Sep 4, 2017 by Guest Service Ambassador, Hotel Management
Thank you for your review. We are glad you enjoyed your stay at our property and we hope to see you again soon. Take care.
3 out of 5
by A verified traveler from st.Louis,mo

okay but need to do better

Posted Sep 1, 2017
Big yellow stains on sheets. Nice polite staff. okay if cheapest but would pay more for better. i had a rental car parking was no issue and free at the park. Excellent location.
Comment from Hotel Management
Sep 4, 2017 by Guest Service Ambassador, Hotel Management
Thank you for your review. We apologize for any inconvenience during your stay. We are a simple inn located at the center of Condado just a block away to the beach and walking distance to a wide assortment of restaurants and bars. Our property has daily housekeeping and provide all the basic amenities to all our guests for a fraction of the cost compared to other hotel properties in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

nice hotel in good location. Close to stores

Posted Sep 1, 2017
Pros: Central location.
Cons: Nothing
Location: There are drug stores, restaurants, the beach and a casino across the street
I had a good experience. Hotel staff was very helpful. Room was serviced every day. Provided beach towels.
Comment from Hotel Management
Sep 4, 2017 by Guest Service Ambassador, Hotel Management
Thank you for your review. We are glad you enjoyed your stay at our property and we hope to see you again soon. Take care.
1 out of 5
by A verified traveler

Horrible stay checked out early and NO REFUNDS !

Posted Aug 20, 2017
No power for two days no ac and horrible MOLD smell on hallways . No one there to check in, they send you to a different hotel to do so. Never any staff at front desk to answer questions. We will never stay there again
Comment from Hotel Management
Sep 4, 2017 by Guest Service Ambassador, Hotel Management
Thank you for your review. We apologize for any inconvenience during your stay. We are a simple inn located at the center of Condado just a block away to the beach and walking distance to a wide assortment of restaurants and bars. Our property has daily housekeeping and provide all the basic amenities to all our guests for a fraction of the cost compared to other hotel properties in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from SD

Friendly and convenient

Posted Aug 19, 2017
Pros: Very well located
Cons: one of the mattresses in the room needed replacement
Location: Near great restaurants and the beach
Excellent staff, very friendly and accommodating. The inn has good internet and the rooms have good hot water with good pressure. There is a TV in the room with local channels. It does not have a pool, though within walking distance you can get to one at a sister location. It was not a problem for us, but security is on the light side. After 4pm there is no-one at the front desk and one must use one's key to gain access. Despite the lack of amenities, my children were happy to observe the lonely catfish in the pond near the reception. If your room is on the second floor, make sure your bags are not heavy...help to bring them down may not be available when you need it.
Comment from Hotel Management
Sep 4, 2017 by Guest Service Ambassador, Hotel Management
Thank you for your review. We are glad you enjoyed your stay at our property and we hope to see you again soon. Take care.
2 out of 5
by A verified traveler from san juan

Not a nice hotel

Posted Aug 15, 2017
The pictures our deceiving. Everything looked moldy and unkempt from outside. Right next door there was a demolished building. They transferred me to an alternate location with no prior warning. The waiting area had a loud, leaky ac and the staff was not very welcoming. The room itself was tiny and the bathroom is like what you would find in an old house. I felt like I had been overcharged for such an unappealing place.
Comment from Hotel Management
Aug 17, 2017 by Guest Service Ambassador , Hotel Management
Thank you for your review. We apologize for any inconvenience during your stay. We are a simple inn located at the center of Condado just a block away to the beach and walking distance to a wide assortment of restaurants and bars. Our property has daily housekeeping and provide all the basic amenities to all our guests for a fraction of the cost compared to other hotel properties in the area.
1 out of 5
by A verified traveler from New York

Not a good hotel

Posted Aug 13, 2017
Fake advertisement pictures. Dirty, unsafe place. Remove from hotel listings in PR
Comment from Hotel Management
Aug 17, 2017 by Guest Service Ambassador , Hotel Management
Thank you for your review. We apologize for any inconvenience during your stay. We are a simple inn located at the center of Condado just a block away to the beach and walking distance to a wide assortment of restaurants and bars. Our property has daily housekeeping and provide all the basic amenities to all our guests for a fraction of the cost compared to other hotel properties in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2017
It in a good location it was good for the price
Comment from Hotel Management
Aug 17, 2017 by Guest Service Ambassador, Hotel Management
Thank you for your review. We hope to see you again soon.
1 out of 5
by A verified traveler from Philadelphia, PA

Deceitful and Disappointing

Posted Jul 30, 2017
The moment I stepped foot inside of the room, I felt immediately disgusted. In fact, I didn't even want to sit down. The room looked nothing like the photos on the website. It was dusty, the tub floor was peeling, the walls held moisture, the towels were always stained, and the faucet had grime. The wall also had several holes, one of which had a tissue stuffed inside of it. I felt completely tricked and let down.
Comment from Hotel Management
Aug 2, 2017 by Guest Service Ambassador, Hotel Management
Thank you for your review. We apologize for any inconvenience during your stay. We are a simple inn located at the center of Condado just a block away to the beach and walking distance to a wide assortment of restaurants and bars. Our property has daily housekeeping and provide all the basic amenities to all our guests for a fraction of the cost compared to other hotel properties in the area. We are currently updating our rooms to provide a better experience to our guests and have taken what you wrote to better our service and facilities. We hope you have a chance to visit us again in the near future. Take care.