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Reviews

4.2 / 5Very Good
565 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Isla Verde Beach
    7 min walk
  • Popular Location
    Carolina Beach
    7 min walk
  • Airport
    San Juan (SJU-Luis Munoz Marin Intl.)
    6 min drive
  • Popular Location
    The Mall of San Juan
    8 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Suite, 1 Bedroom

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Deluxe Room, 2 Queen Beds, Balcony

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Deluxe Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 2 Queen Beds

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 2 Queen Beds

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 1 Bedroom

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Villa, 1 King Bed

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Villa, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Villa, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Villa, 2 Queen Beds

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Villa, 1 Bedroom

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 2 Bedrooms

    Room Amenities

    • Sleeps 8
    • 1 King Bed and 2 Queen Beds
    More details

About this area

Carolina

Located on the beach, Fairmont El San Juan Hotel is in Carolina's Isla Verde neighborhood, an area with great airport proximity. San Juan Gate and Pan American Pier are notable landmarks, and the area's natural beauty can be seen at Carolina Beach and Isla Verde Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Our guests love the resort's location for the nightlife.

Popular Location

What's nearby

  • Isla Verde Beach - 7 min walk
  • Carolina Beach - 7 min walk
  • Centro Europa - 6 min drive
  • The Mall of San Juan - 8 min drive
  • Jose Miguel Agrelot Coliseum - 12 min drive

Getting around

  • Pinero Station - 9 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 8 min drive

Restaurants

  • Cana by Juliana Gonzalez – Restaurant with a bar offering Caribbean cuisine. Open daily.
  • El Bistro – Coffee shop. Serves breakfast and light fare daily.
  • Chandelier Bar – Lobby lounge. Serves light fare daily.
  • Wine Bar – Wine bar. Open daily.
  • Aquarelle – Beachfront restaurant with a bar. Serves lunch and dinner daily. Kids' menu available.

About this property

Fairmont El San Juan Hotel

Upscale resort on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Fairmont El San Juan Hotel's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 388 rooms offer free WiFi and free wired Internet, LED TVs with cable channels, and comforts like pillowtop beds and pillow menus. Other amenities available to guests include 24-hour room service, refrigerators, and espresso makers.
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.
This Carolina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
4 outdoor swimming pools are on site along with outdoor tennis courts and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi, Wired Internet (USD 14.95)

Parking and transportation

Self parking: USD 22.30 per day
Valet parking: USD 28 per day

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: USD 30 for adults and USD 20 for children
4 restaurants and 1 coffee shop/café
3 poolside bars, 6 bars/lounges and 1 beach bar
24-hour room service

Things to do

24-hour fitness center
4 outdoor pools
2 outdoor tennis courts
Aerobics classes
Beach volleyball
Evening entertainment
Full-service spa
Motorized watercraft
Nightclub
Shopping
Snorkeling
Tennis
Volleyball
Yoga classes

Family friendly

4 outdoor pools
Dry cleaning service
Free cribs/infant beds
Free rollaway/extra beds
In-room child care (surcharge)
Laundry facilities
Refrigerator

Conveniences

ATM/banking services
Ballroom
Elevator
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
German
Portuguese
Russian
Spanish

Business services

3 meeting rooms
Business center
Conference space (40000 square feet)

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sun loungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Massage - deep-tissue
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Braille signage

More

Beach towels
Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cribs/infant beds
Free rollaway beds
Pillow menu
Pillow-top mattress

Bathroom

Free toiletries
Hair dryer
Shower

Entertainment

50-inch LED TV
Cable channels
Pay movies
Premium channels

Food and drink

Espresso maker
Free bottled water
Refrigerator

More

Connecting rooms available
Free local calls
Free newspapers
Iron/ironing board
Phone
Safe
Turndown service

Policies

Check-in

Check-in between 4 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Renovations and closures

The following facilities are closed until further notice:
  • Spa

Pets

  • Pets allowed for an extra charge of USD 150 per accommodation, per stay

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

American Express
Diners Club
Discover
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Pool access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30 for adults and USD 20 for children (approximately)
  • Fee for wired Internet in public areas: USD 14.95 (rates may vary)
  • Self parking fee: USD 22.30 per day (in/out privileges)
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 21 years old.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted. For more details, please contact the property using the information on the reservation confirmation received after booking.

We should mention

Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • El Resort & Hilton Hotel
  • El San Juan Casino Hilton
  • El San Juan Resort & Casino Hilton Hotel
  • El San Juan Hotel Casino
  • El San Juan Hotel Isla Verde
  • El San Juan Hotel Puerto Rico
  • El San Juan Resort And Casino
  • El Resort & Casino Hilton Hotel
  • El San Juan Hilton
  • El San Juan Hotel Curio Collection Hilton Carolina
  • El Hotel Curio Collection Hilton
  • El San Juan Curio Collection Hilton Carolina
  • Juan Curio Collection Hilton
  • Fairmont El San Juan Carolina
  • Fairmont El San Juan Hotel Resort
  • Fairmont El San Juan Hotel Carolina
  • Fairmont El San Juan Hotel Resort Carolina
  • El San Juan Hotel Curio Collection by Hilton
  • Fairmont El San Juan Hotel (Opening January 2020)
4.2

Very Good

5 - Excellent
303
4 - Good
146
3 - Okay
65
2 - Mediocre
25
1 - Poor
26
4.4
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Hospitality. Everyone made my wife and I were taken care of. Highly recommend!

Stayed 5 nights in Jan 2020

1/5

  • Liked: Cleanliness
  • Disliked: Staff & service

Check In and Checkout process was a nightmare, and I called Expedia to sort out my check-issue as the hotel did not have my reservation and Expedia never got back to me! I will not use your services again! I could just booked the room directly and saved some money in the process! Please remove my email from your contact distribution list.

Stayed 4 nights in Jan 2020

3/5

  • Liked: Staff & service

I liked that this property was on the beach. However, there are sandfleas which I was unaware of when I booked. The resort does provide bug spray. The staff, mainly the front desk and the beach attendants where friendly. The bartenders seemed over customer service. I was very disappointed at the high cost of food and beverages in this resort. For example 2 cups of coffee was $13 without any refills. They will not take any cash. Everything is charged to the room or you need to use a credit card. They also do not have anywhere to recycle plastic or paper products. Overall I was unhappy with my experience here and will not be returning.

Stayed 5 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is incredible, lobby is spectacular and outdoor beach and pool area is superb. Only negative is front desk help, they need to be friendlier and better attitude. As an employee you should be honored to work for this Awesome Hotel. Staff at pool, restaurants and parking is great, just need better help at the front desk. The staff at front desk seems bored, don't look you in the eyes and not friendly at all. If you don't like your job, find something else. When customers approach, smile at them and be courteous.

Stayed 6 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the pool was the best part and the italian restaurant was excellent

Stayed 3 nights in Oct 2019

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