Ratings based on 87 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Very nice place - Hot spot

Posted Sep 25, 2017
I had a great stay at the hotel. The rooms are very spacious, clean and look exactly as on the hotel website. From the lobby to the pools or the gym you will find many details that will amazed you. The hotel is even nicer in real that on the picture. The staff is very nice, helpful and smiling. They have a happy hour that I really appreciated. The nightclub was also very nice, with a great DJ and a great ambiance. You can easily visit the city from the hotel by foot or by renting a car/ taxi. In a walking distance from the hotel you can find places to eat, do your grocery.... The only comment is that I found the bathroom a little bit small for me. Otherwise it was perfect.
Comment from Hotel Management
Nov 6, 2017 by Ruth, Hotel Management
Thank you! Your feedback helps us maintain a high standard of service and ensures that our products and services match our valued guests needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Short but sweet

Posted Sep 22, 2017
Pros: The building is beautiful and very well maintained.
Cons: Keep the hurricanes away.
Location: Didn't have a chance to tour the area. Next time.
I stopped at San Juan on my to Tortola to provide hurricane relief and help out a few friends. Unfortunately, hurricane Maria caused us to leave early. The hotel was amazing. I only whish I could have stayed longer and under better curmstances. I will be back.
Comment from Hotel Management
Nov 16, 2017 by Ruth Díaz, Hotel Management
We appreciate your feedback and hope we can see you in the near future!
3 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Nice pool

Posted Sep 19, 2017
Very nice hotel and staff, it has a espectacular lobby and wonderful poll
Comment from Hotel Management
Nov 6, 2017 by Ruth, Hotel Management
Thank you! Your feedback helps us maintain a high standard of service and ensures that our products and services match our valued guests needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Excelente hotel. Limpio, tranquilo, excelentes facilidades (piscina, discoteca, lobby, acceso a la playa, restaurantes).
Comment from Hotel Management
Nov 6, 2017 by Ruth, Hotel Management
Nos alegra que haya tenido una Buena experiencia en nuestro hotel, gracias por sus comentarios.
1 out of 5
by A verified traveler

Horrible stay

Posted Sep 9, 2017
These people left me on my own a day before hurricane Irma hitting San juan.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston, ma

Beautiful ..friendly hotel feat location

Posted Sep 8, 2017
The lobby of this hotel is a classy statement to walk into . 3 bars in the lobby with entertainment at night . The grounds and rooms are well kept . Excellent staff very humble ! Location is ten min from airport 5 min walk to grocery store/liquor/cvs/walgreeens. Meat market restaurant was delicious ! Also, napoles was a friendly amd accomadating restaurant. There is also a good size gym with brand new equipment. I loved being able to continue my workout routine while on vacation. First floor is machines, free weights, and even a squat rack !! second floor is cardio.. the roof top has a bag, Trx, kettle bells and ropes. Pretty impressive gym for a hotel! Definitely recommend this hotel if traveling to San Juan !!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful!!!!!!!!!

Posted Aug 31, 2017
Pros: History, ambiance
Cons: Nothing
Location: San Juan!!!
This hotel is heaven on earth. If you want a true paradise-come here!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Overall great experience

Posted Aug 25, 2017
We had a 2 bedroom suite and it was great!! It was huge and clean, had 3 full bathrooms, and a total of 4 beds throughout. The housekeeping staff were very kind. Check in took forever, stood in line for about the 20 mins even though there was another staff member who could've checked us in. They gave us keys that didn't work and had to follow us with a new set. Valet is $27/tx, which I thought was kind of expensive. The pools needed to be cleaned more, there were lots of bugs and leaves in the pools. As far as I could tell, the pools were only cleaned in the morning. There were lots of restaurants and shops within walking distance of the hotel, which was nice. Overall it was a great experience and we would stay there again!!
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn, ny

Perfect location but not a family resort.

Posted Aug 25, 2017
Stood a week with my family and it was perfectly located near plenty of restaurants and airport. Rooms were nice, pools were nice, staff was great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Overall

Posted Aug 25, 2017
The suite was beautifully decorated, clean, modern and the view of the pools and beach was stunning from the floor to ceiling windows. The staff was friendly, professional and very helpful. The cookies at turn down was a big hit. A microwave would have been a perfect addition for my stay.