Ratings based on 291 Verified Reviews

3.3 out of 5
67% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Connecticut

Terrible experience NO ELECTRICITY NO A/C N

Posted Mar 19, 2017
Pros: nothing
Cons: nothing terrible experience
Location: beach
there was no electricity ruined my vacation do not stay here ever not even for free
Comment from Hotel Management
Mar 25, 2017 by Hosteria del Mar, Hotel Management
We apologize for not having electric service, but the power blackout was in various counties. As an eco-friendly hotel we are committed to offer our guests a peaceful and serene ambiance during their stay. Come back and stay with us during the summer where our beach is in its peak. You may enjoy the shoreline and beautiful sunsets while dinning in our Uvva Restaurant. Thanks again for sharing your experience with others.
2 out of 5
by A verified traveler from new rochelle, ny

Great location bad service

Posted Mar 19, 2017
There was no water on and off through my first 3 days staying there. I had come off the plane and there was no water upon check in. After speaking to two people, one tells me to speak to the manager in the morning. I speak to her and she tells me I'm lying. The following day water was still inconsistent but they upgraded me to an apartment. The next day there was no water or electricity. The following day same issue. The Thursday I call Expedia to tell them my issues and after hours on a phone that I didn't have access to electricity to charge, they tell me they'll call me back but never did. I ended up staying til my last day Saturday because I wasn't going to uproot everything for one day but terrible service on Expedia and this hotel. Never again.
Comment from Hotel Management
Mar 30, 2017 by Gladys, Hotel Management
We apologize for not having electric service, but the power blackout was in various places and many people didn't have the service. As an eco-friendly hotel we are committed to offer our guests a peaceful and serene ambiance during their stay. Come back and stay with us during the summer where our beach is in its peak. You may enjoy the shoreline and beautiful sunsets while dinning in our Uvva Restaurant. Thanks again for sharing your experience with others.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ok room, but on the beach

Posted Mar 18, 2017
The room was small and unfortunately we didn't have water most of the time we were there. The bed wasn't very comfortable but you're really paying to be on the beach. It was very convenient and they had beach chairsa d towels to use for free. The staff was very friendly though.
Comment from Hotel Management
May 6, 2017 by Gladys Front Desk, Hotel Management
At Hostería del Mar we appreciate every customer opinion and encourage us to better and improve our customer service every day. We will take in consideration your comments. Thank You
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach

Posted Mar 15, 2017
I would recommend not staying in room 104. It's right off bar and restaurant. There is a lot of noise and is not relaxing as the bar door slams and is clearly heard in the room.
Comment from Hotel Management
May 6, 2017 by Gladys Front Desk, Hotel Management
At Hostería del Mar we appreciate every customer opinion and encourage us to better and improve our customer service every day. We will take in consideration your comments. Thank You
4 out of 5
by William

Posted Mar 14, 2017 on Hotels
Great location and service. Only minor issues. No outlet in the bathroom and water temperature varies in shower. Really enjoyed our stay!
Comment from Hotel Management
Mar 30, 2017
We are constantly looking out to improve our services and meet our guests' expectations. Thank you for your kind review. We look forward to see you again. Thank you!
3 out of 5
by A verified traveler

If you're low maintenance and like quiet

Posted Mar 4, 2017 on Hotels
It's definitely a step down from many of the hotels in Condado. However, we stayed one night in Condado (at the La Concha) and there was construction on the roof of La Concha that started at 7:00 AM and the streets outside the La Concha are busy and noisy. If you want quiet and quick access to the beach, Ocean Park area is convenient--but I am unsure of that area's beach cleanliness because there are many dogs being walked by their owners and they urinate on the beach.
4 out of 5
by Paula

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
2 out of 5
by A verified traveler

Posted Feb 12, 2017 on Hotels
Based on advertisemeny my expectations were higher. Wi Fi did not work at all. Restaurant menu is limited with high prices.
5 out of 5
by Edgardo Jose

Beautiful and Relaxing.

Posted Jan 24, 2017 on Hotels
Such a relaxing place. The ocean was so close you can hear the waves splashing from the room. So relaxing. And the staff was so friendly and accommodating.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for your positive review. We hope to see you back soon!
1 out of 5
by Carlos

Bad Choice

Posted Dec 28, 2016 on Hotels
The experience was horrible, no power, no working toilet unable to spend night there had to find another place to stay, hoping that hotel.com can reimburse my payment
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Dear Carlos, We appreciate your feedback and have to apologize for the power outage during the time when You stayed with us. It really effected us badly and there was little we could do to get the power back earlier. Please do give the Hosteria another chance one day and we will look after You very well. Wishing You a Happy New Year nevertheless. With warm regards, Elsie HM