Ratings based on 1,452 Verified Reviews

4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location great service

Posted Aug 24, 2017
We had a wonderful time. The staff were great. The wine and cheese hour was terrific. Great sitting areas all over the hotel. Short walk to all the great restaraunts in old san juan.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
The hotel was ok. I would have liked better amenities. The pool wasn't big at all. The breakfast wasn't great.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Posted Aug 18, 2017
Heart of old San Juan, beautiful iconic place. Will go back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
We stayed for five nights and loved the little world inside the hotel, with all the lush vegetation, with good coffee and fruits available each morning, with the wine and cheese hour each evening, We sat outside our room at our little patio table and watched the birds flying around in the tree. (And we loved having a tree right there in the middle of the courtyard.) The room itself was very comfortable and beautiful. It was about a 20 minute walk to the beach across from the Capital, and a fun walk along streets with shops and restaurants. A 5 minute walk back behind the hotel took us through the city gates and down to the walk leading to El Morro. The location and services were all excellent.
Comment from Hotel Management
Aug 18, 2017 by Ms. Coral Serrano Tele-Sales Agent Hotel El Conven, Hotel Management
Hello Anonymous! Thank you for this great feedback about our staff and hotel! At El Convento we strive for the best and we are truly happy to know that you enjoyed everything about this property! We hope you had a safe return home and expect to see you again in the near future in your new home in Puerto Rico! We are always at your service and on behalf of the entire staff, thank you for your time. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from East Hampton NY

Will stay there again

Posted Aug 17, 2017
Excellent location, very clean and comfortable rooms, very nice staff
Comment from Hotel Management
Aug 18, 2017 by Ms. Coral Serrano Tele-Sales Agent Hotel El Conven, Hotel Management
Hello Albeiro! Thank you for this great feedback about our staff and hotel! At El Convento we strive for the best and we are truly happy to know that you enjoyed everything about this property! We hope you had a safe return home and expect to see you again in the near future in your new home in Puerto Rico! We are always at your service and on behalf of the entire staff, thank you for your time. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Amazing weekend at El Convento.

Posted Aug 17, 2017
A short vacation was more pleasant than expected. My stay at El Convento was extraordinary- I loved the feel of luxury,tropical, yet mystical charm of the times- it was a convent built in the 1600's after all. The staff were amazing. I can't think of any who didn't go out of their way to make you feel exceptionally special. Starting with Angel in front desk, Tony in Níspero Cafe, Karen a housekeeper- just to name a few, all those made one feel like queens or kings. Amazing place!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great staff.

Posted Aug 7, 2017
The only problem I had was no connection to the WiFi
Comment from Hotel Management
Aug 18, 2017 by Valeria Barnat- Head Concierge, Hotel Management
Hello Albeiro! Thank you for this great feedback about our staff and hotel! At El Convento we strive for the best and we are truly happy to know that you enjoyed everything about this property! We hope you had a safe return home and expect to see you again in the near future in your new home in Puerto Rico! We are always at your service and on behalf of the entire staff, thank you for your time. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Hotel in the heart of Old San Juan

Posted Aug 5, 2017
If you are looking to experience Old San Juan, this hotel is for you. It was an amazing experience to stay at this hotel. You have to travel 10 minutes to Condado for the day excursions but the food and I mean good food is in Old San Juan. The hotel is charming and staff is friendly. The breakfast is by far the best I've had.
Comment from Hotel Management
Aug 18, 2017 by Valeria Barnat- Head Concierge, Hotel Management
Hello Anonymous! Thank you for this great feedback about our staff and hotel! At El Convento we strive for the best and we are truly happy to know that you enjoyed everything about this property! We hope you had a safe return home and expect to see you again in the near future in your new home in Puerto Rico! We are always at your service and on behalf of the entire staff, thank you for your time. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Safe, comfortable and conveniently located.

Posted Aug 4, 2017
Pros: It's architecture and history, and that it was closed to many stores, parks, restaurants historical sites to visit.
It was a wonderful family stayed. We enjoyed the friendly staff, the pool and Jacuzzi, and great food at the restaurant.
Comment from Hotel Management
Aug 18, 2017 by Valeria Barnat- Head Concierge, Hotel Management
Hello MJ! Thank you for this great feedback about our staff and hotel! At El Convento we strive for the best and we are truly happy to know that you enjoyed everything about this property! We hope you had a safe return home and expect to see you again in the near future in your new home in Puerto Rico! We are always at your service and on behalf of the entire staff, thank you for your time. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Stanton, TX

Beautiful hotel, in the middle of old San Juan

Posted Aug 2, 2017
Pros: Everything
Cons: Parking
Location: right in the middle of Old San Juan, stores, restaurants, El Morro, San Cristobal Castels, Placitas o, and pharmacies!
Just wonderful! very clean and comfortable. Wonderful staff service, colorful, peaceful. They gave us access to 2 hotels with front beach, we were able to use their towels, casinos, restaurants, everything. I was close to Old San Juan, the beach.