As many have noted (but I apparently missed before booking this hotel), getting hot water isn't guaranteed. We had a pleasant check in, room was the exact type requested, then tried to shower because we were dirty from a day of ocean swimming and walking around in the sun. After waiting several minutes for the shower to warm up, we were told to wait "like half an hour". WOW! Okay, whatever it's their water, though our time was being wasted sitting around the room waiting for warm water. An HOUR passes, still no hot water. During that time we re-read reviews that confirmed getting hot water was a crap shoot. Ended up throwing away 1.5 freakin hours and finally just sucked it up and showered in the frigid water. Next morning: hot water was on, but two termite-looking bugs joined in for a warm shower too, and I noticed that the shower pan was leaking all over the floor. For the relative (in OSJ) price, they really need to get the plumbing up to par. While the front desk staff was very kind, and the location is great, the cold water and two bugs drops the review down to a 2/5 rating. The owners have frequently responded to poor reviews by basically saying, "Screw you, you should have known what you were getting.", but, even dingy hostels in former Soviet block states have warm water, for crying out loud.