Ratings based on 2,903 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NY/NJ

Awesome stay..

Posted Jul 12, 2017
We traveled with a party of 17. The staff is amazing & the hotel is beautiful. Located on the strip of Ashford street, convenient to everything (restaurants, pharmacy, etc.). Taxis are lined up right outside of the hotel, cheaper than renting a car (considering the rental fee & parking fees). The bus is right out side of the hotel & only 75 cent, less than 10 minutes away. Pools are 24 hours & the hotel is very safe, staffs are walking around at all hours. We really enjoyed our stay & will visit again.
Comment from Hotel Management
Jul 17, 2017 by Astrid Emmanuelli , Hotel Management
We are glad to read you had a first class stay with us. Thank you for taking the time to review our Resort. We hope you will come back and visit us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, Ny

loved it

Posted Jul 12, 2017
My vacation was fabulous. The hotel is gorgeous , the staff are friendly, food and drjnks amazing, beautiful beach and we were even upgraded to an ocean view suite from a regular room at no cost. Will be going back again!!!
Comment from Hotel Management
Jul 17, 2017 by Astrid Emmanuelli, Hotel Management
We are glad to read you had a first class stay with us. Thank you for taking the time to review our Resort. We hope you will come back and visit us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice looking hotel, close to beach and Resturants

Posted Jul 12, 2017
Hotel staff very friendly and helpful l, oceanview room nice and relaxing. Great location for choices of places to eat
Comment from Hotel Management
Jul 17, 2017 by Astrid Emmanuelli , Hotel Management
We are glad to read you had a first class stay with us. Thank you for taking the time to review our Resort. We hope you will come back and visit us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great resort on the beach

Posted Jul 12, 2017
Really nice resort right on the beach. The staff is really helpful and nice. There is a lot to do on the resort plus you can walk or take a short ride to many other places to eat or do activities. It is on a 15 minute ride from Old San Juan. The adult infinity pool overlooking the ocean was really magnificent. I would highly recommend it.
Comment from Hotel Management
Jul 17, 2017 by Astrid Emmanuelli, Hotel Management
Thank you for taking the time to share with us your valuable feedback. It was our pleasure serving you at La Concha Renaissance Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Such a wonderful place

Posted Jul 11, 2017
You will not be sorry visiting this beautiful place. The food and entertainment was amazing. The staff was very friendly and the hotel is just beautiful. Just to give you an example, I got out of the pool and wanted to go up to my room as I was still dripping wet. I asked a staff member if I can bring the provided pool towel up to my room. His reply, "While you are here this is your house. You can do as you wish". The only sad part was having to leave. I have been to this hotel twice and I plan to return as soon as I can.
Comment from Hotel Management
Jul 17, 2017 by Astrid Emmanuelli, Hotel Management
We are pleased to read our dedicated team members made you feel like family during your memorable stay at La Concha Renaissance Resort. Remember that now you have a second home away from home in Puerto Rico.
2 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Not an Ocean View

Posted Jul 11, 2017
Pros: The service was very good
Cons: If they changed our room to anything else it would have been better.
Location: Puerto Rico is excellent. I'd even stay in this hotel again, but never in that room.
We had paid for an Ocean view and got the only Balcony in the main hotel facing the ocean. The only problem is that is was right behind the giant fake shell roof of the restaurant. We were staring at a giant white dome for the the entire trip. We tried to switch rooms but they had none available. Big disappointment.
Comment from Hotel Management
Jul 20, 2017 by Astrid Emmanuelli, Hotel Management
Thank you for choosing La Concha Renaissance Resort as your hotel destination in Puerto Rico. We are sorry to read you didn't enjoy your room accommodation as much as we strive all our guests to, but hope that should your future travels bring you back to the San Juan area, you choose our resort once again so you can have the opportunity to experience our other types of rooms and have the La Concha experience we are known for.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland USA

La Cocha Resort Accomodations

Posted Jul 11, 2017
Pros: Location, room accommodations and the friendliness of the staff.
Cons: Vacuum the rooms more often.
Location: We like that we were able to walk at night without worrying too much, nothing happened to us and we did not hear anything from others.
The stay at La Concha Hotel was excellent, the oceanfront view was really an ocean view. I could see the sunrise, open the curtains and the door and hear the ocean. It was really spectacular, I was able to get up at 6 AM and run on the beach for about an hour. We really enjoy the stay at La Concha Resort. The staff was excellent and friendly, planning to go back in the future.
Comment from Hotel Management
Jul 17, 2017 by Astrid Emmanuelli , Hotel Management
We are pleased to read you had such an enjoyable stay at La Concha Renaissance Resort and hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Love love love this hotel!

Posted Jul 10, 2017
Everything about this hotel was great! We really enjoyed our stay. The staff was so welcoming and helpful. We tried all of the hotel restaurants and you will not be disappointed. We're already planning for our next trip in January and will be staying at this hotel again.
Comment from Hotel Management
Jul 17, 2017 by Astrid Emmanuelli, Hotel Management
We are glad to read you had a first class stay with us. Thank you for taking the time to review our Resort. We hope you will come back and visit us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Overall the stay was satisfied. Hotel staff are friendly. We found a little disappointed that when we checked in the bed sheet has a small spot of blood stain. It wasn't changed out from previous customer we guess. We had a room facing the main Street. There was a construction on the street level and the noise was constant when cars drive over the temporary metal covers. Last 3 nights wasn't able to sleep well due to that. Last but no lease the hotel charges us more then what we confirmed on our booking. The bill was about $200 more on top of our $36 hotel expenses.
Comment from Hotel Management
Jul 17, 2017 by Astrid Emmanuelli, Hotel Management
Thank you for taking the time to share with us not only your stay highlights, but also recommendations on what you consider we can improve. Please, rest assured we have shared your review with our Housekeeping team to prevent a reoccurrence in this matter. Once again, thank for providing us with feedback that will ultimately help us improve our hotel's procedures and effectiveness.
4 out of 5
Recommended
for Everyone
by A verified traveler

Trendy, walkable hotel on the beach

Posted Jul 9, 2017
Expedia.com La Concha Renaissance San Juan Resort Itinerary #: 7249952526121 Jun 30 - Jul 4 Message Property Tab 1 of 2 selected Ask Expedia Bot Tab 2 of 2 selected Real-time Feedback Check-in Staff Lobby Quick Room Location Safe Good eats Transportation Walkable Really enjoyed our stay. Ocean front room did not have a porch, but did have long floor to ceiling windows with incredible views of the beach. Very walkable to several excellent restaurants, including the Vanderbilt hotel (sister property) which has a restaurant called tacos and tequilas with outstanding drinks, food, and ocean front seating. Rooms are small, not luxurious, but affordable. Lobby bar has craft drinks, frequently has a DJ. Definitely a place for young, hip people (may be too loud if you want a quiet hotel). Casino is really fun, free drinks while you gamble. 10 minute Uber ride to old San Juan. Two excellent breakfast places across the street (pinky's and angels)z Food by the pool is SO good. Sushi has a Puerto Rican twist. Excellent beach chair and umbrella service. It took all of our effort to leave the adults only infinity pool overlooking the beach. Boozy coconuts are a nice addition. overall loved our weekend getaway to la concha. Would stay here again. Rajiv Asnani Rajiv: Thank you so much for your wonderful comments, we were delighted to have you as our guest and hope you come back soon. Cordially, Denise Padilla Front Office Manager