Ratings based on 4,487 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Very nice clean hotel on the beach!!

Posted Feb 12, 2018
Staff at this hotel was amazing. Very friendly The valet guys were awesome to talk & visit with. Will definitely be back
Comment from Hotel Management
Feb 13, 2018 by JoseG, Hotel Management
Dear Colleen: Thank you for choosing to stay with us during your recent trip to San Juan and for taking the time to recognize the service provided by our staff. We appreciate your feedback and look forward to seeing you again soon!
2 out of 5
by A verified traveler

Posted Feb 5, 2018
Staff was a disaster. So many untrained people, and no one seemed to know much about any of the questions we asked such a menu when ordering, etc. Ordered food twice and both time they forgot things. One time they actually forgot to bring up any cutlery and by the time they finally brought it back up all of our food had been sitting for 35mts and was inedible. We received zero credit for any of this as no one seemed to think this was an issue.
Comment from Hotel Management
Feb 7, 2018 by JoseG, Hotel Management
Dear Valued Guest: Please accept our sincerest apologies for the inconveniences experienced during your recent stay at our Resort and rest assured that we will share your feedback with our F&B Team in order to identify areas of opportunity for improvement to better serve you and other guests in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from london, ontario

Nice hotel with decent pool and beach access

Posted Jan 27, 2018
Great hotel. However we asked for a room with two doubles and got a king. They couldn’t get us a king for night one but upgradedus the next day and satisfied us. Close to grocery stores and restaurants.
Comment from Hotel Management
Jan 29, 2018 by JoseG, Hotel Management
Dear tdoug: Please accept our apologies for the inconveniences experienced during check-in. We appreciate your business and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cabo Rojo, PR

Very good location in Condado Area

Posted Jan 21, 2018
Able to get an early check-in!! walk in to many restaurant. Nice staff.
Comment from Hotel Management
Jan 22, 2018 by JoseG, Hotel Management
Dear RZA: Thank you for taking the time to share feedback with us - we are delighted to hear that you enjoyed your stay and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington/normal ill

Great Hotel

Posted Jan 10, 2018
Pros: The grounds
Location: Good resturants and shopping nearby
A great location and beach. The staff were wonderful
Comment from Hotel Management
Jan 12, 2018 by JoseG, Hotel Management
Dear frank: Thank you for taking the time to share feedback with us - we are happy to hear that you enjoyed your stay with us and look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

A great NY eve time!

Posted Jan 6, 2018
Pros: -Great location -Perfect for Families
Cons: One comment to mgt: you should consider removing the 'resort fee' until your remodeling is complete.Felt like 'price gouging'!
Yes, you will experience service issues....however, considering that the hotel was only at 60% capacity, with 40% being relief workers, and one tower only being used - the Marriott did an amazing job pulling through their devastation! The hotel looked beautiful for the holidays, was clean, and the staff were so accommodating and so nice, especially all the bell hops and door greeters. The casino was nicely filled every night, and serviced well. We did not eat at the hotel so cannot comment on the food. We had an ocean front room on the 16th floor that had a stunning view. The hotel location is perfect for running into Old San Juan or going to the beaches at Isla Verde, close to great restaurants within walking distance, and 15 minutes from the airport. We did not bring the kids on this trip, but we will next time. Very easy for them to go back and forth to the beach/pool. The pool was spacious enough for adults and kids to feel comfortable. The water slide was definitely a bonus for all the kids that were there, as well as the wading pool for the little ones. The beach was super clean, and on a nice strip of Condado beach. One thing to point out about the beach: the sun is behind the hotel, so when on the beach you have to move your chair throughout the day to catch the rays! We were told that the hotel will close soon after the Xmas/NYE rush to complete the renovations. We look forward to coming back with the family and seeing the updates. We had an AMAZING time!! Gracias!
Comment from Hotel Management
Jan 8, 2018 by JoseG, Hotel Management
Dear momof3: We appreciate your feedback and are happy yo hear that you enjoyed your stay with us. Please rest assured that we will share your comments with our Management Team as they help us to identify areas of opportunity to better serve you and other guests in the future. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Beautiful hotel and beach, mostly very nice staff

Posted Jan 3, 2018
Most staff members we interacted with were very nice. Beautiful hotel. Ocean water was pleasant even in January. Some services like cable were not working and pool bar did not follow the schedule, room/bathroom size varied significantly for the same rate per night. Overall, we enjoyed our stay and would recommend.
Comment from Hotel Management
Jan 5, 2018 by JoseG, Hotel Management
Dear T: Thank you for taking the time to share feedback with us - we are happy to hear that you enjoyed your stay and look forward to seeing you again the next time your travels bring you to San Juan!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashua, NH

Nice Hotel at Beach

Posted Dec 26, 2017
It was very pleasant stay at hotel. Staff and everyone were very friendly. I don’t like the idea of resort fee on the top of hotel expense where they don’t have much to offer. Hotel location was good, I would recommend one stay stay. Breakfast was very good.
Comment from Hotel Management
Dec 28, 2017 by JoseG, Hotel Management
Dear Muhammad: Thank you for taking the time to share feedback with - we appreciate your comments and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and staff!

Posted Dec 5, 2017
Incredible considering it is less than 3 months since the hurricanes!
Comment from Hotel Management
Dec 5, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for taking the time to share feedback with us regarding your recent stay at our Resort. We appreciate your comments and look forward to seeing you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from nj

Overnight stay

Posted Nov 4, 2017
It seemed as if not all staff was on the same page. We were told different things by different staff members. Had we known the pool and beach were closed we would have made different arrangements. We were told everything was open and full functioning. Little did we know that was untrue and did not find out until we arrived.
Comment from Hotel Management
Nov 8, 2017 by JoseG, Hotel Management
Dear sarah: Please accept our sincerest apologies for the inconveniences experienced during your recent stay at our Resort. Please rest assured that we will share your feedback with our Management Team in order to identify areas of opportunity to better serve you and other guests in the future.