Ratings based on 4,437 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from tulsa

Super nice attentive staff

Posted Aug 16, 2017
The staff was super nice and very accommodating. We could not have been happier.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful hotel with view

Posted Aug 15, 2017
It was a beautiful hotel with a beautiful view, friendly staff, clean room, great stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel, Rooms smell Musty

Posted Aug 14, 2017
The best thing about this hotel is the close proximity to the casino and the extremely polite and friendly staff. The worst part was the musty smell of our room.
5 out of 5
Recommended
for Everyone
by A verified traveler from franklin square NY

great destination

Posted Aug 13, 2017
Pros: Very clean. Great beach...nice staff.
Cons: Only minor complaints No "in room free bottled water" as advertised by Expedia and the $25 resort credit is not auto credited, you have to ask for it
Location: very easy to leave the premises and walk to eat breakfast, lunch or dinner..or to buy alcohol or anything else you may need
Very happy with the resort, beach, and surrounding area. Clean resort, great staff.Great vacation
Comment from Hotel Management
Aug 14, 2017 by JoseG, Hotel Management
Dear mike: Thank you for choosing to stay with us - we appreciate your feedback and look forward to seeing you again the next time you are in San Juan!
3 out of 5
by A verified traveler from Rowlett, Tx

It was ok

Posted Aug 13, 2017
It was an ok experience. I think we were expecting more activities to do or more entertainment at night in the hotel. I was expecting more restaurants in the hotel. The biggest desapoinment was the bar at the pool. It took forever to get a drink. Need more staff in the bar area top and bottom on the bar. Very expensive drinks. Also the credit given for the casino you had to expend your own money in order to use the credit; which was not explained until we try to use it ☹️
4 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh, Pa

Posted Aug 13, 2017
Staff very friendly. Lots of security, always felt safe. Beach is kinda of rough for swimming. Very clean!
Comment from Hotel Management
Aug 14, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for recognizing the service provided by our staff - we are happy to hear that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Yonkers, NY

Excellent location, friendly staff

Posted Aug 13, 2017
This hotel is in an excellent location. Close to all... restaurants, bars, ice cream pizza and burgers. The staff is incredible... always willing to help and provide more than what is typically expected in return. They are equally helpful to teens and kids... We will definitely return.
Comment from Hotel Management
Aug 14, 2017 by JoseG, Hotel Management
Dear shells: Thank you for choosing to stay with us - we are happy to hear that you enjoyed your stay as well as our convenient location and look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice Hotel Close to the Beach

Posted Aug 12, 2017
Great Hotel right on the beach. Restaurants all within walking distance. Drinks at the hotel can be pricey so I suggest a visit to CVS or Walgreens right down the block. Staff was very courteous and they cleaned the rooms quickly.
Comment from Hotel Management
Aug 14, 2017 by JoseG, Hotel Management
Thank you for choosing to stay with us we are happy to hear that you enjoyed your time at our Resort and look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

good location

Posted Aug 11, 2017
Cons: I would say checkout times could be in the afternoon instead of 11:00 AM. I feel it is a little too early to enjoy last day if flight is later on.
The Marriott resorts hotel is a very nice place to stay in. Rooms are large, and views are also very pleasing. Staff was always accommodating. It is also centrally located on the strip where you can find all the outside ammeniies you may like such as CVS and Walgreen's pharmacies. Plenty of restaurent choices outside of resort as well.
Comment from Hotel Management
Aug 12, 2017 by JoseG, Hotel Management
Dear E: Thank you for taking the time to share feefback with us - we are glad to hear that you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel. Fun entertainment.

Posted Aug 11, 2017
We had a wonderful stay. Our daughter was married on the beach right by the hotel. The restaurants and drinks were very expensive at the hotel.
Comment from Hotel Management
Aug 11, 2017 by JoseG, Hotel Management
Dear Kelli: Congratulations on your daughter's wedding! Thank you for choosing to stay with us and for sharing feedback - come back soon!