Ratings based on 4,483 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington/normal ill

Great Hotel

Posted Jan 10, 2018
Pros: The grounds
Location: Good resturants and shopping nearby
A great location and beach. The staff were wonderful
Comment from Hotel Management
Jan 12, 2018 by JoseG, Hotel Management
Dear frank: Thank you for taking the time to share feedback with us - we are happy to hear that you enjoyed your stay with us and look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

A great NY eve time!

Posted Jan 6, 2018
Pros: -Great location -Perfect for Families
Cons: One comment to mgt: you should consider removing the 'resort fee' until your remodeling is complete.Felt like 'price gouging'!
Yes, you will experience service issues....however, considering that the hotel was only at 60% capacity, with 40% being relief workers, and one tower only being used - the Marriott did an amazing job pulling through their devastation! The hotel looked beautiful for the holidays, was clean, and the staff were so accommodating and so nice, especially all the bell hops and door greeters. The casino was nicely filled every night, and serviced well. We did not eat at the hotel so cannot comment on the food. We had an ocean front room on the 16th floor that had a stunning view. The hotel location is perfect for running into Old San Juan or going to the beaches at Isla Verde, close to great restaurants within walking distance, and 15 minutes from the airport. We did not bring the kids on this trip, but we will next time. Very easy for them to go back and forth to the beach/pool. The pool was spacious enough for adults and kids to feel comfortable. The water slide was definitely a bonus for all the kids that were there, as well as the wading pool for the little ones. The beach was super clean, and on a nice strip of Condado beach. One thing to point out about the beach: the sun is behind the hotel, so when on the beach you have to move your chair throughout the day to catch the rays! We were told that the hotel will close soon after the Xmas/NYE rush to complete the renovations. We look forward to coming back with the family and seeing the updates. We had an AMAZING time!! Gracias!
Comment from Hotel Management
Jan 8, 2018 by JoseG, Hotel Management
Dear momof3: We appreciate your feedback and are happy yo hear that you enjoyed your stay with us. Please rest assured that we will share your comments with our Management Team as they help us to identify areas of opportunity to better serve you and other guests in the future. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Beautiful hotel and beach, mostly very nice staff

Posted Jan 3, 2018
Most staff members we interacted with were very nice. Beautiful hotel. Ocean water was pleasant even in January. Some services like cable were not working and pool bar did not follow the schedule, room/bathroom size varied significantly for the same rate per night. Overall, we enjoyed our stay and would recommend.
Comment from Hotel Management
Jan 5, 2018 by JoseG, Hotel Management
Dear T: Thank you for taking the time to share feedback with us - we are happy to hear that you enjoyed your stay and look forward to seeing you again the next time your travels bring you to San Juan!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashua, NH

Nice Hotel at Beach

Posted Dec 26, 2017
It was very pleasant stay at hotel. Staff and everyone were very friendly. I don’t like the idea of resort fee on the top of hotel expense where they don’t have much to offer. Hotel location was good, I would recommend one stay stay. Breakfast was very good.
Comment from Hotel Management
Dec 28, 2017 by JoseG, Hotel Management
Dear Muhammad: Thank you for taking the time to share feedback with - we appreciate your comments and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and staff!

Posted Dec 5, 2017
Incredible considering it is less than 3 months since the hurricanes!
Comment from Hotel Management
Dec 5, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for taking the time to share feedback with us regarding your recent stay at our Resort. We appreciate your comments and look forward to seeing you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from nj

Overnight stay

Posted Nov 4, 2017
It seemed as if not all staff was on the same page. We were told different things by different staff members. Had we known the pool and beach were closed we would have made different arrangements. We were told everything was open and full functioning. Little did we know that was untrue and did not find out until we arrived.
Comment from Hotel Management
Nov 8, 2017 by JoseG, Hotel Management
Dear sarah: Please accept our sincerest apologies for the inconveniences experienced during your recent stay at our Resort. Please rest assured that we will share your feedback with our Management Team in order to identify areas of opportunity to better serve you and other guests in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Upstate New York

Posted Oct 25, 2017
I went to Puerto Rico to help out due to hurricane Maria. I was aware of the situation in Puerto Rico but I had a huge problem with the resort's staff. They care about you having a stupid bracelet than anything else. On my fifth day, we had no electric power or water. The resort didn't bring water to the guests and especially us the ones in the 15 and above floors. Extremely disappointed with the way the resort treated its guests! We paid regular price to stay at the resort and there was not a discount or providing water when there was none.
Comment from Hotel Management
Oct 30, 2017 by JoseG, Hotel Management
Dear Bernnie: Please accept our sincerest apologies for the inconveniences experienced during your stay. We appreciate your feedback and we will share it with our team in order to identify areas of opportunity to better serve you and other guests in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Nice hotel. Room had an awesome view. The hotel staff were very knowledgeable and professional.
Comment from Hotel Management
Oct 18, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for choosing to stay with us - we are happy to hear that you enjoyed your time with us and look forward to seeing you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017 on CheapTickets
Clean hotel... food okay.. location excellent.. Staff amazing..
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great staff, friendly comfortable hotel

Posted Sep 24, 2017 on Orbitz
Pros: Affordable and comfortable.. And I liked the gym.
Location: I just stayed at the hotel, eating at the lobby bar each day!
This was my third stay at the Marriott Stellaris. I had stayed at the Ritz Carleton my last PR visit, and it was very nice, but I like the Marriott better. I was there Sept 16th-19th just before Hurricane Maria. Pedro at the front desk was super and helped me get in my room even though I was a little early in arriving. And Mandy at the concierge desk went beyond the call of duty in helping me with a boarding pass the day before leaving. It was a stressful time not knowing if I would be able to get off the island before the storm came. The staff, including the lobby bar, were great. I hope they are OK!