Ratings based on 2,957 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 14, 2019
5 out of 5
by A verified traveler

Posted Jun 14, 2019
Warm friendly staff.. restaurant on the property food was delicious
5 out of 5
by A verified traveler

Posted Jun 11, 2019
Comment from Hotel Management
Jun 13, 2019 by JoseG, Hotel Management
Dear Valued Guest: We appreciate your feedback and look forward to seeing you again the next time you are in beautiful San Juan!
5 out of 5
by A verified traveler from New York, NY.

Posted Jun 10, 2019
I absolutely appreciated all the staff but I love the cleaning lady that cleaned and catered to our needs in room 1208.
Comment from Hotel Management
Jun 13, 2019 by JoseG, Hotel Management
Dear Valued Guest: We appreciate your 5 star review and look forward to seeing you again soon!
5 out of 5
by A verified traveler

Posted Jun 8, 2019
Great hotel ad staff! I arrived extremely late due to delayed flight and check in was as smooth as can be; was even upgraded to a beach view cabana room. Couldn’t ask for friendly staff, every single person I encountered was friendly and personable. Cleaning staff was efficient and did a wonderful job. Check out was just as fast and smooth!
Comment from Hotel Management
Jun 10, 2019 by JoseG, Hotel Management
Dear Valued Guest: We appreciate your 5 star review and look forward to seeing you again soon!
5 out of 5
by A verified traveler

Posted Jun 3, 2019
Comment from Hotel Management
Jun 4, 2019 by JoseG, Hotel Management
Dear Valued Guest: We appreciate your 5 star review and look forward to seeing you again soon!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 3, 2019
4 out of 5
by A verified traveler

Posted May 30, 2019
Comment from Hotel Management
Jun 3, 2019 by JoseG, Hotel Management
Dear Valued Guest: We appreciate your feedback and look forward to your next visit!