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Reviews of Sandy Beach Hotel

2 out of 5
Sandy Beach Hotel
4 Condado Avenue, San Juan

Reviews

6.2
Rating 10 - Excellent. 197 out of 1003 reviews" "
Rating 8 - Good. 242 out of 1003 reviews" "
Rating 6 - Okay. 221 out of 1003 reviews" "
Rating 4 - Poor. 142 out of 1003 reviews" "
Rating 2 - Terrible. 201 out of 1003 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Tiffany, anchorage

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The place was old. Small room. Everything in our bathroom is broken, towel rack, toilet, sink facet was wobbling, hot water take forever to get hot and when it does it don't last long. The area is noisy next to a bar. The only thing good about is walking distance to many shop and restaurant. No designated parking. If you park on the street around the hotel you are likeable to get a ticket.
Stayed 4 nights in Apr 2024

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night in the double queen just off the lobby. For the price I cannot complain. Stone’s throw from the beach. Very loud night life and lobby speakers cranking music at 8 am after a 2am flight arrival wasn’t such a great wake up, especially when checkout is noon.
Stayed 1 night in Apr 2024

10/10 Excellent

gesenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely go back
Stayed 1 night in Mar 2024

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like to pay 30 dollars 24 hour parking fee away from hotel. Had to walk to parking and back. Easy access to beach, shopping and restaurants.
Stayed 1 night in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
The hotel was cozy and good to stay for some days.
Stayed 1 night in Mar 2024

4/10 Poor

Diana Soler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The photos are deceiving the beds are old no view as described in my booking yea it was in expensive and I made the best of it! Lots of hazards the entry , the elevator open between floor almost fell twice does not stop even with floor, can be cleaner the televisions are outdated not smart tv etc… and the mattress liners looked like they need to be replaced stains etc… TG I had my blankets etc
Stayed 1 night in Mar 2024

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms are clean, elevator and
Stayed 1 night in Mar 2024

4/10 Poor

Rich

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is at the end of a popular street for beach access. All night we heard car horns, loud streets, people shouting. It never stopped. No one got sleep. The staff was nice, but I definitely do not recommend staying here not even if your on a tight budget.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 4 nights in Mar 2024

6/10 Okay

Teana

Stayed 2 nights in Mar 2024

2/10 Terrible

Aubrey

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE. Just terrible. Got to the room to shower and there were no wash rags. Requested wash rags at the front desk received with stains. Complained and they never came back to the room like they said they were going to with clean wash rags. Gross. Shower had soap scum all over it like it wasn't cleaned before we came. Pillow cases were also stained. Room floor was very slippery, so dangerous. Mold every where. Definitely wont be staying here again.Glad it was only one night
Stayed 1 night in Mar 2024

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy checkin
Stayed 1 night in Mar 2024

2/10 Terrible

Veder

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested a security deposit and failed to reimburse it, I would like this to be taken in consideration when you put this property in your listing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Literally 10 steps from the beach ❤️
Stayed 3 nights in Mar 2024

4/10 Poor

Priscila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Con una amiga nos quedamos 1 semana, nunca nos cambiaron las sábanas ni hicieron limpieza en la habitación. Cuando fuimos a pedir, tampoco nos dieron. La ubicación es buena pero la propiedad es terrible. El costumer service es regular podría ser mucho mejor
Stayed 6 nights in Mar 2024

6/10 Okay

Randy

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Get what you pay for in San Juan.
Stayed 1 night in Mar 2024

6/10 Okay

Erika M, Billerica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gentleman at front desk was helpful and friendly. I had phoned him to tell him my flight was delayed and not arriving until after 2am, and he was waiting there for me to assist me. The property is right on the beach, and near all the activity in Condado. The property itself is no frills, but just what I needed for that time, a place to crash until my family arrived the next day.
Stayed 1 night in Feb 2024

4/10 Poor

emmanuel

Stayed 1 night in Mar 2024

8/10 Good

Shantelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near restaurants and beach. Quirky and quaint hotel. Parking can be an issue, but we just walked a couple of blocks.
Stayed 1 night in Feb 2024

6/10 Okay

Frederic

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in a nice area, close to the beach and close to a lot of dining, bars, and shopping options. Definitely more of a budget hotel in terms of condition of the property -- still a nice option to consider if you aren't looking for the 5-star experience
Stayed 4 nights in Feb 2024

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down. ought to be ashamed. Just leave it at that.
Stayed 4 nights in Feb 2024

10/10 Excellent

Zuly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Jan 2024

6/10 Okay

Alex, New Bedford

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room that I booked was nothing like the one in the pictures! The place was also not so clean but the staff was very friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware of this property, the older man at the front desk charge my card twice for the $100 deposit, so he charged me $200 and when I showed him he said it not true even though my bank confirmed it was. He also never returned my drivers license and when fronted he got really aggressive. That’s not ok to do to people, I would have never noticed if it wasn’t because I checked my account.
Stayed 1 night in Jan 2024

6/10 Okay

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Jose

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was always dirty. They still charged me a 100.00
Stayed 6 nights in Jan 2024
Response from Sandy Team on Jan 23, 2024
Good afternoon, when he made c.in the rules of the hotel were explained to him, one of them is not to smoke in the rooms at the time of the c.out there was a strong smell of cigarettes and therefore the deposit was collected.

10/10 Excellent

Hoyt

Stayed 1 night in Jan 2024

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dirty. Great location
The stuff is great and helpful. However the hotels itself is old , dirty , loud and just not nice at all. Windows are very old , allowing noise from outside. Bathrooms are old and dirty. Sheets on beds looked unwashed. Location is good though. Plenty of restaurants and bars around and beach is right next to. If you have a car there is no parking anywhere. Not even overnight paid parking. Only 4 spots on a street and hardly ever available
Stayed 3 nights in Jan 2024

4/10 Poor

Cynthia

Traveled with partner
Disliked: Amenities
Location was near beach - room did not look as advertised . Small, cramped, dirty ….. 2 travelers , one set of towels- had to go to the desk every day to request new towels . Housekeeping never came , no clean sheets. Elevator out of service multiple times . No refrigerator in room - no phone There was no parking on the property for guests or around the hotel at all . The concierge made me feel like it was not his problem, and sent us over to another hotel where the cost was $8 per hour and we couldn’t leave it over night . Cost us a fortune for a private lot . Very disappointing- lots of potential for a great experience but never again
Stayed 4 nights in Jan 2024

2/10 Terrible

JACK, Mount Pleasant

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not as described online, rooms were dirty, walls had stains on them, door locks were shady, it was very ran down, versus what the pictures show online. We had to leave the hotel and buck something else for an additional cost, I will be requesting a refund. Do not stay here
Stayed 3 nights in Dec 2023

6/10 Okay

lissette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
4 days stay
Location is great but room could Of been alot more clean, curtains so old and stained with black spots right behind the bed made my allergies horrible . Like I said location is good but they could use an update on super old rooms
Stayed 3 nights in Dec 2023
Response from Diana Front Desk on Jan 2, 2024
We are very thankful for your opinion. This will help us improve more.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Diana Front Desk on Jan 2, 2024
It's been a pleasure. Thank you for your stay.

4/10 Poor

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

YENINA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Aishwarya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

ALBERTO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I was disappointed with was there was no hot water in my room
Stayed 1 night in Dec 2023
Response from Diana Front Desk on Dec 23, 2023
We're sorry the inconvenience. We'll make a better stay for you next time.

6/10 Okay

Tyrone

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no refrigerator or microwave in the rooms. Not even a coffee maker.
Stayed 4 nights in Dec 2023

6/10 Okay

Juan

Traveled with family
Liked: Staff & service
Really did not like it, I will never return there.
Stayed 3 nights in Dec 2023

2/10 Terrible

Rakesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jean Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front people are the best
Every single people at the hotel are so welcoming, the best service
Stayed 1 night in Dec 2023

8/10 Good

Arelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Keila

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
It is close to the beach and close to many good areas. Walkable
Stayed 1 night in Dec 2023

2/10 Terrible

BARTOLO

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I should’ve taken the other reviewer’s advice, but I wanted to give it a chance and see for myself and honestly I don’t recommend going there. The staff, especially the receptionist was not nice. The property was not in the greatest condition. Don’t waste your money and go elsewhere please.
Stayed 5 nights in Nov 2023

6/10 Okay

Ismael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Little older. But nice place
Stayed 1 night in Nov 2023

6/10 Okay

Jason

Disliked: Property conditions & facilities
Staff were friendly many dining options within walking distance.
Stayed 1 night in Nov 2023

6/10 Okay

Ahmed

Stayed 1 night in Nov 2023
Response from Diana Front Desk on Nov 10, 2023
Thank you very much is been a pleasure. Hoping to assist again.

4/10 Poor

Saul, Doral

Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality…
Stayed 2 nights in Oct 2023
Response from Diana Front Desk on Nov 4, 2023
Sorry the inconvenience. This will help us work better to make an improvement.

10/10 Excellent

Anielsy

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Many options to eat . The facility needs some maintenance
Stayed 2 nights in Oct 2023