Ratings based on 1,371 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from PR
ReviewPosted Sep 23, 2017
Excelent service and staff. I will recomend it! Very clean and good shape!
for Everyoneby A verified traveler from New York
Nice hotel close to the beachPosted Sep 20, 2017
It was a great hotel close to the beach (10 minutes drive), great swimming pool, nice restaurants such Texas de Brazil!
by A verified traveler
Posted Sep 18, 2017
The room was dirty I called front desk and they moved me to another room they were really nice about it. The other room they put us in was a little better but still not what I expected. Carpet was dirty on both rooms I saw and I'm talking motel dirty. The room smelled like pee and not enough light in the room. Staff was really nice no complaints there. Pool was nice . They did charge us $18 a night for car parking.
for Everyoneby A verified traveler from Chicago, IL
Hotel ExperiencePosted Sep 18, 2017
Pros: Everything except the housekeeping service was very poor I stayed 7 days there and only twice they clean the room because I have to called front desk
Cons: Housekeeping in my stay in the hotel 7 days only twice they went clean the room because I called the front desk to send someone to clean,disappointed
Location: Location was ok hard for me cuz I didn't know my way around to go places
Overall was good expected the housekeeping very poor service see notes below
by A verified traveler from boston mass
No far away need car.Posted Sep 15, 2017
No convenice for us we did not want to drive we wêre told we could walke to the beach old donwtwon ..
for Everyoneby A verified traveler from North Bergen. NJ
Nice casino and restaurantsPosted Sep 14, 2017
Over all very good but it needs a small refrigerator in the room at no charge. Besides that and considering the Hurricane Irma I had a good time. Next year not in Sept.
for Everyoneby A verified traveler from Orlando, Fl
Posted Sep 11, 2017
They made sure to accommodate us during hurricane Irma. Flights were delayed but they gave us a good rate to extend our stay.
for Everyoneby A verified traveler from Canovanas PR
Beautiful sunset by the poolPosted Sep 11, 2017
Pros: Staff and view...
Cons: Minibar in rooms...is hot in PR.
Location: Location is great, near everything, you can enjoy Old San Juan, Condado area, Miramar (full of restaurants, movies, groceries).
Just a quick stay but a good one. Beautiful view of the San Juan Marina and Old City and Condado from the infinity pool located at the 4th Floor!. Friendly staff, great casino and live music. Very clean rooms and an overall good experience. No refrigerator in room.
for Everyoneby A verified traveler from Illinois
Nice hotel with great poolPosted Sep 10, 2017
Pros: It was close to things in the area.
Cons: The size of the bedding in the traditional rooms.
Location: I had a rental car, so I really can't reply to this question.
The entire trip was pleasurable, enjoyed the pool, the pool bar and the hot tub. The staff was welcoming and helpful. I even had a good time in the casino. I will say I would like to see the hotel invest in queen size beds instead of full size in the traditional rooms. I would stay here again.
by A verified traveler
Not a place to go for vacationPosted Sep 10, 2017
1) as tourists we weren't informed about tours to fun areas (el yunque, etc). I had to inquire on my own and was notified everything was cancelled due to hurricane. 2) the hotel was nice but far from everything. Wasn't worth the trip. 3) I had to shorten my trip due to the hurricane and I wasn't reimbursed. I was scheduled to leave Saturday and had to leave Thursday afternoon because my daughter was petrified.