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Reviews

3.9 / 5Good
2,593 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Map

Book online or call:

1-800-238-0767

Your dates need to occur after 2020-02-25. Try updating your dates to see prices for your trip.

    About this area

    San Juan

    Located in San Juan's Condado neighborhood, The Condado Plaza Hilton is in the city center and on the beach. San Juan Gate and Pan American Pier are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Escambron Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Sixto Escobar Stadium.

    Getting around

    • Sacred Heart Station - 4 min drive
    • San Juan (SJU-Luis Munoz Marin Intl.) - 11 min drive

    Restaurants

    • Cafe Caribe – Ocean-view restaurant with a bar. Serves breakfast and dinner daily, happy hour available. Kids' menu available.
    • Denny's – Diner with a bar offering American cuisine. Serves breakfast, brunch, lunch, and dinner daily, happy hour available. Open 24 hours. Kids' menu available.
    • Starbucks – Serves light fare daily.
    • Aqua Bar – Poolside bar. Open on select days.

    About this property

    The Condado Plaza Hilton

    At The Condado Plaza Hilton, hit the beach, dine onsite at Cafe Caribe , or enjoy a drink at one of the resort's 2 bars/lounges. All 572 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts like premium bedding and down comforters. Refrigerators, coffee makers, and free local calls are among the other amenities available to guests. Housekeeping is available on request.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Self parking: USD 22.30 per night

    Food and drink

    Full breakfast available for a fee daily 6 AM–11:00 AM: USD 7-24 per person
    2 restaurants and 1 coffee shop/café
    2 bars/lounges, 1 swim-up bar and 1 poolside bar

    Things to do

    24-hour fitness center
    4 outdoor pools
    Bicycle rentals
    Children's pool
    Kayaking
    Shopping
    Snorkeling
    Spa tub

    Family friendly

    4 outdoor pools
    Babysitting/childcare (surcharge)
    Children's pool
    Dry cleaning service
    Free cribs/infant beds
    Grocery/convenience store
    In-room child care (surcharge)
    Laundry facilities
    Refrigerator
    Waterslide

    Conveniences

    ATM/banking services
    Ballroom
    Elevator
    Free newspapers in lobby
    Front-desk safe
    Gift shop/newsstand
    Grocery/convenience store
    Lockers available
    Vending machine

    Guest services

    24-hour front desk
    Concierge services
    Dry cleaning service
    Housekeeping (on request)
    Laundry facilities
    Multilingual staff
    Tour/ticket assistance
    Water sports equipment
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    14 meeting rooms
    Conference space (54000 square feet)

    Outdoors

    Beach loungers
    Beach umbrellas
    Beachfront location
    Pool sun loungers
    Pool umbrellas
    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Assistive listening devices available
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel

    More

    Beach towels
    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning (climate-controlled)
    Down comforter
    Free cribs/infant beds
    Hypo-allergenic bedding
    Linens
    Premium bedding

    Bathroom

    Free toiletries
    Hair dryer
    Shower
    Towels

    Entertainment

    32-inch LCD TV
    Cable channels
    Pay movies
    Premium channels

    Food and drink

    Coffee/tea maker
    Refrigerator

    More

    Free local calls
    Iron/ironing board
    Laptop-compatible safe
    Phone
    5 - Excellent
    888
    4 - Good
    1,029
    3 - Okay
    417
    2 - Mediocre
    150
    1 - Poor
    109
    4.2
    Cleanliness
    4.1
    Service and Staff
    3.5
    Amenities
    3.9
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service

    Stayed 3 nights in Feb 2020

    2/5

    • Liked: Cleanliness
    • Disliked: Staff & service

    Good location but terrible service

    The only good thing about this hotel was the location. The pool was alright and it was nice that it is right next to the beach. It is centrally located and very close to Old San Juan and Santurce. The rooms were recently renovated, so it felt clean. Outside of that though, service was no where to be found. Awful!! You get a water bottle when you check in and that’s it. It took us until the last day to figure out that there was a soda machine with water bottles by the pool bathrooms. There is no mini-bar in the room, no room service, no food service at the pool!!! We had to walk outside of the hotel to get lunch!!! This is a step above a motel.... only nicer rooms and pool. The staff seemed lost and unhelpful. There is no signage anywhere. They do have one restaurant for breakfast and dinner. It was poorly staffed and had to ask around where it was because the flyer they gave us at check in mentioning the restarting didn’t say where it was. Check in was easy but check out was very confusing.

    Stayed 3 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great, friendly staff and it was a convenient location.

    Stayed 6 nights in Feb 2020

    2/5

      This traveler didn’t leave comments with their review
      Stayed 4 nights in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 4 nights in Feb 2020

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