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My husband and I were at El Convento through Hurricane Irma, just returning home today. We felt very safe and the hotel took amazing care of us. I can't say enough good things about this hotel!! We had lights during the electrical blackout when all else was dark after the storm.
This hotel is literally across the street from the cruise port. There are plenty of shops and restaurants within walking distance. The hotel itself was clean and the staff was friendly. I would stay here again.
I really can't say enough about the hotel and the people that run it. Beautiful hotel in the middle of town. An easy walk to everywhere you wanna go. Room was a great size with lots of charm and character. Stayed in a room with a massive balcony over viewing the city and the water. Definitely recommend ...
Hotel staff was very friendly and helpful. Excellent location. However, they have several areas of opportunity: (1) the towels were so old they did not dry; (2) the bed sheet and bolster were filled with hair - from other guests; (3) the wi-fi signal in the rooms is so poor and on the upper floors ...
We had a great stay. The staff was exceptional, the room was very cozy and clean, and the accessibility was superb. We received fresh towels daily. Only downfall is that, due to old pipes, you cannot dispose of toilet tissue in the toilet. This was strange at first but nothing we couldn't handle. ...
The stay was amazing, I had an ocean view room, the room was decently sized. Though there was a giant stain on my couch and there were cup stains on my counter. It made me iffy of the cleanliness of everything else but the staff was nice and helpful. Would stay again but maybe in a suite or penthouse. ...
Everything was beautiful through out my duration of my stay. The staff were great and helpful, there were never a time where I felt I couldn't get an answer. Everything was very accommodating. Albert Caleb was the pleasant staff member who checked us in and he gave us all the ins and outs of what ...
We were there during huricane Irma and the staff was very helpful with making sure all their hotel gues were taken care of... they had huricane prepared alternative hotel readybfor us before irma approached.. lovey staff great place to stay right in the heart of old san juan
The rooms and beds in this hotel are quite small, but perfect for a short visit. If you're into amenities then don't stay here. Yet, if you're not going to spend much time in your room and really just need a cheap and nice place to crash, then book it!!
This was a great place to stay away from home, the crew of Ciqala were excellent to our needs, they help us with everything, brought our luggage to our room, valet service was good available until 12am, they recommend places to go and explore. Breakfast was included. The suites are spacious we had ...
Very clean, great customer service, good location (walking distance to the beach and near great restaurants. Ride bus to Old San Juan is 15 minutes). Quiet, cozy, minimalist contemporary decor, a/c, jet bath tub. This place gives the big corporations hotel a run for their money. They took care of ...
The downside of our three days was that we brought absorbing colds and coughs, which kept us from fully experiencing Old San Juan and Casa Sol. We enjoyed walking around, down to the Atlantic sea wall on one side or the plaza and shops on the harbor side, and took the tourist trolley to the forts ...
Hotel was nice and clean, perfect area for food and beach close by. Pool was not working which was dissapointing and the room was very humid which led to some areas being damp.
My experience with dream's hotel was fabulous.Great people and great service. Miss Elena was very kindly . The rooms were clean and nice. Miss Elena keep doing your good job. From now on I will recommended all people to stay in your hotel. Thank you so much.
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