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The hotel was awesome they had a lot going on with FEMA and the hurricanes but they didn't miss a beat. From the moment we checked in, my husband and I, the bell hop took our bags right away. It was quite check in time so they gave us free drinks. 15 minutes later they said our room was ready. Great! ...
I vacationed in PR last March and loved it so much I came back in August! I was so impressed with the hotel accommodations and especially the staff. They were very attentive, caring and professional! It's the only hotel I will stay at in Puerto Rico!
Very clean, great customer service, good location (walking distance to the beach and near great restaurants. Ride bus to Old San Juan is 15 minutes). Quiet, cozy, minimalist contemporary decor, a/c, jet bath tub. This place gives the big corporations hotel a run for their money. They took care of ...
nice hotel and close beach， City view room is noise, some of machine are working on first floor 24 hours.
My husband and I were at El Convento through Hurricane Irma, just returning home today. We felt very safe and the hotel took amazing care of us. I can't say enough good things about this hotel!! We had lights during the electrical blackout when all else was dark after the storm.
The experience was wonderful. From the staff to the location was excellent. Can't say one bad thing about the hotel
We were there during Hurricane Irma and we unable to get a flight out so had to extend stay. Hotel took good care of everyone who was stranded,, we had to congregate in lobby, they fed us and tried to keep us informed with what was going on, they gave us a warm meal as we were in the lobby from noon ...
Beautiful & spacious room Great food in Cafe Tropical Had to track down housekeeper at 4:30pm on 2nd day of stay for clean towels & shampoo (which wasn't initially provided)
I really can't say enough about the hotel and the people that run it. Beautiful hotel in the middle of town. An easy walk to everywhere you wanna go. Room was a great size with lots of charm and character. Stayed in a room with a massive balcony over viewing the city and the water. Definitely recommend ...
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