Ratings based on 700 Verified Reviews

4.7 out of 5
89% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from McHenry, MD

Posted Sep 15, 2019
We did not end up staying at the Globus Urban. They moved us to their sister property The Market Urban Hotel which was fabulous. It has been completely remodeled and had just reopened 2 weeks prior to our visit. It's very modern but wonderful. The room was huge, bathroom was big with a large shower and the TV included English speaking stations. The AC worked great. The staff was superior, breakfast great, loved the happy hour each evening, and the location couldn't have been better. Walking distance from everything including the train station which was only 5 minutes away.
Comment from Hotel Management
Sep 15, 2019 by Luca - Front desk agent, Hotel Management
Dear Guest, Thank You for staying with us and taking the time to write a such attentive review. We apologize if You couldn't experience Your stay at Globus Urban Hotel. The Market Urban Hotel, as mentioned part of our chain hotels, is a brand new renovated 4-star hotel not only in design: our rooms are equipped with the latest high tech lighting, USB access point and energy saving system. Reading Your kind comments and beautiful compliments made us very happy and even more proud of our team and the services we offer. We hope to have the pleasure of welcoming You back very soon. :D Best Regards
5 out of 5
by A verified traveler from Arizona

Posted Sep 10, 2019
The room was quite small!! The bathroom was tiny ! Everything was very clean !!
Comment from Hotel Management
Sep 10, 2019 by Jay - Front desk agent, Hotel Management
Dear Mr. Tony, Thank you for giving us the top score! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. As You mentioned some rooms could be a little bit tiny but we do have a range of guest room sizes to suit everybody's needs like our family or superior rooms. We are very sorry if the shower room and the room weren't the size you wanted. We look forward to welcoming you back in the hopefully not too distant future. Kindest regards Jay - Front desk agent
5 out of 5
by A verified traveler

Posted Sep 7, 2019
Comment from Hotel Management
Sep 8, 2019 by Luca - Front desk agent, Hotel Management
Dear Guest, thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest Regards
5 out of 5
by A verified traveler from Vancouver

Posted Sep 4, 2019
Great hotel with super friendly staff. Fantastic location. Best hotel breakfast we have ever had and welcome drink every evening is a nice bonus. Loved our stay and would be happy to stay there again.
Comment from Hotel Management
Sep 4, 2019 by Jay - Front desk agent, Hotel Management
Dear Mrs. Oleg, We can not tell you how delighted we are to read such great review about Your stay with us. Every member of the staff is trying to create a personal experience for our guests and it is truly rewarding to read that you felt that. Thank you for the love you have to shown to our breakfast and welcome drink service. It was truly a pleasure to personally take care of you throughout your stay with us. We look forward to welcoming you back in the hopefully not too distant future. Warmest regards Jay - Front desk agent
5 out of 5
by A verified traveler

Posted Sep 3, 2019
Comment from Hotel Management
Sep 3, 2019 by Jay - Front desk agent, Hotel Management
Dear Guest, thank You for Your great feedback!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest regards Jay - Front desk agent
5 out of 5
by A verified traveler

Posted Aug 31, 2019
Loved everything about this hotel, the location, especially Giovanni. He made sure I had everything I needed. He booked a tour for me and went out of his way to make sure my stay at the hotel was amazing!
Comment from Hotel Management
Sep 1, 2019 by David, Hotel Management
Dear Guest, Thank you for taking the time to tell everyone about your memorable experience at The Market Urban Hotel. Your kind words of appreciation represent a source of gratification and pride.We are grateful to you for your recognition of the staff’s caring attitude (Giovanni). Your comment motivates us to always improve our know how, with the aim to deliver the best service to our Guests. We all look forward to have the opportunity to welcome you back to our Home for a new unforgettable experience in the nearest future. Sincerely, David - Guest relations manager
5 out of 5
by A verified traveler

Posted Aug 31, 2019
Comment from Hotel Management
Aug 31, 2019 by Luca - Front desk agent, Hotel Management
Dear Guest, thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Best Regards
5 out of 5
by A verified traveler

Posted Aug 30, 2019
A fabulous hotel in the heart of Florence. I can't say enough good things. The room was great - the location was wonderful - the staff were fabulous, friendly and helpful - the breakfast was excellent - and the price was reasonable.
Comment from Hotel Management
Aug 31, 2019 by Jay - Front desk agent, Hotel Management
Dear Guest, thank You for Your great feedback!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest regards Jay - Front desk agent
5 out of 5
by A verified traveler

Posted Aug 29, 2019
This place is amazing.. The employees are helpful and very nice. It’s in the center of everything 5 min walk to the train. Restaurants and shops right outside the hotel Globus you guys are Amazing!!!!! Thanks for you hospitality
Comment from Hotel Management
Aug 31, 2019 by Jay - Front desk agent, Hotel Management
Dear Guest, First of all I would like personally to say thank you for the appreciation you have shown us. We are glad to hear that you really enjoy your stay. Thank You for mentioning our good centered location close to all the main attractions and the train station. We look forward to welcoming you back in future. Warmest regards, Jay - Front desk agent
5 out of 5
by A verified traveler from México

Posted Aug 23, 2019
Perfect location. The hotel is nice and the staff very helpful.
Comment from Hotel Management
Aug 23, 2019 by Luca - Front desk agent, Hotel Management
Dear Guest, Thank you for the time taken in sharing your review on Globus Urban Hotel and for commenting the service you received. We are delighted to see that you had such a lovely stay and that the team was so nice and friendly. Great also to hear that our location worked so well for you. The team and I hope to see you back with us here in Florence over the next journey! Kindest regards